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Desktop Services Supervisor Jobs (NOW HIRING)

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

... services across the enterprise. Required Qualifications * Associate's Degree with 12 years of ... Minimum of 3 years of leadership, supervisory, or team lead experience. * Extensive hands-on ...

Leidos

Desktop Support Manager

Bethesda, MD

$82K - $149K/yr

... services across the enterprise. Required Qualifications * Associate's Degree with 12 years of ... Minimum of 3 years of leadership, supervisory, or team lead experience. * Extensive hands-on ...

Cornerstone

Desktop Support Manager

Washington, DC · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... services firm preferred * Experience supervising, developing, and mentoring more junior employees

Cornerstone

Desktop Support Manager

Boston, MA · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... services firm preferred * Experience supervising, developing, and mentoring more junior employees

Cornerstone

Desktop Support Manager

New York, NY · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... services firm preferred * Experience supervising, developing, and mentoring more junior employees

Cornerstone

Desktop Support Manager

Chicago, IL

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... services firm preferred * Experience supervising, developing, and mentoring more junior employees

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Desktop Services Supervisor information

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$21K

$83.6K

$126K

How much do desktop services supervisor jobs pay per year?

As of Jul 24, 2026, the average yearly pay for desktop services supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are some typical challenges a Desktop Services Supervisor might face, and how can they effectively address them?

A Desktop Services Supervisor often navigates challenges such as managing high ticket volumes, ensuring timely resolution of technical issues, and balancing the priorities of end-users and IT policies. Effective supervisors address these by implementing robust ticket tracking systems, fostering clear communication with their teams, and maintaining strong relationships with other IT departments. They also focus on continuous staff training and setting clear expectations to ensure consistent service quality. Proactively identifying recurring issues and collaborating with colleagues to develop long-term solutions is key to success in this role.

What are the key skills and qualifications needed to thrive as a Desktop Services Supervisor, and why are they important?

To thrive as a Desktop Services Supervisor, you need strong technical expertise in desktop support, troubleshooting, and IT infrastructure management, typically backed by a degree in information technology or a related field. Familiarity with service management tools (like ServiceNow), Microsoft Windows operating systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are often required. Excellent leadership, communication, and problem-solving skills are crucial for managing teams and ensuring high-quality end-user support. These competencies are essential for maintaining efficient IT operations, minimizing downtime, and delivering effective technical support to an organization.

What are Desktop Services Supervisors?

Desktop Services Supervisors are IT professionals responsible for overseeing the support and maintenance of computer workstations, laptops, and related technology within an organization. They manage a team of technicians who handle technical issues, software installations, updates, and troubleshooting for end-users. These supervisors also coordinate with other IT departments, ensure compliance with organizational policies, and may help plan for technology upgrades. Their goal is to ensure that employees have reliable and efficient access to the technology they need to perform their work.

What is the difference between Desktop Services Supervisor vs Desktop Support Technician?

AspectDesktop Services SupervisorDesktop Support Technician
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like CompTIA A+ or Network+Often requires an associate degree or relevant certifications like CompTIA A+; experience may suffice
Work EnvironmentSupervises teams, manages service delivery, and oversees IT support operationsProvides direct technical support to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in corporate IT departments, managed service providers, and large organizationsFound in similar environments, often as frontline support roles in IT departments

The Desktop Services Supervisor oversees support teams and manages IT service delivery, while the Desktop Support Technician provides hands-on technical support to users. The supervisor has more managerial responsibilities, whereas the technician focuses on troubleshooting and resolving technical issues.

More about Desktop Services Supervisor jobs
What cities are hiring for Desktop Services Supervisor jobs? Cities with the most Desktop Services Supervisor job openings:
What job categories do people searching Desktop Services Supervisor jobs look for? The top searched job categories for Desktop Services Supervisor jobs are:
Desktop Services Supervisor jobs near you
Infographic showing various Desktop Services Supervisor job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 66% Full Time, 10% Part Time, 1% Temporary, and 13% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.
Desktop Services Analyst

Desktop Services Analyst

Kilpatrick Townsend & Stockton

San Francisco, CA • On-site

$27.50 - $36.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Kilpatrick, a large international law firm, is seeking a Desktop Services Analyst for our Information Technology Department in our San Francisco office. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kilpatrick we are one team where each person plays an integral role in serving the needs of our clients. The firm has a strong dedication to its employees, values, and commitment to the community.
This position is responsible for 2nd level technical support for all hardware and software issues, audio, video and web conference support; managing, administering and coordinating issues relating to video, audio and web conference requests. The DTS Analyst is responsible for customer support in replicating problems and debugging with internal resources. They will document troubleshooting, research and issues; take appropriate corrective actions; and escalate the problem as required. The DTS Analyst works on various concurrent projects which progress at a pace driven by the firm's business objectives.
ESSENTIAL JOB FUNCTIONS:
Applications
  • Provide 2nd level software and hardware support.
  • Research application software solutions, assessing their feasibility as a resolution or workaround.
  • Perform installation and set-up of stand-alone software as needed in collaboration with the applications support team to ensure licensing records are maintained.
  • Troubleshoot and develop technical solutions and training related to software and setup errors for Service Desk/DTS analysts. All documentation should include workaround procedures when standard procedures have failed.

A/V
  • Assist with audio, web, and video conference set-up and support, including conference room set up and support for presentations, including providing offsite IT support for presentations and seminars when necessary.
  • Manage vendor and IT peer relationships to coordinate conferences, troubleshoot, and conduct proactive maintenance events.
  • Actively monitor conferencing sessions to quickly and proactively identify traffic patterns and device performance issues to ensure quality conferencing sessions.

Hardware
  • Perform installation and repair of computer hardware and peripherals, including, but not limited to desktops, laptops, monitors, digital voice recorders, printers and scanners, wireless cards.
  • Support and install mobile computing and communications devices, including but not limited to iPhone, iPad, Android, Windows mobile units, and broadband data cards.
  • Assist with moving computer equipment for office moves.
  • Perform preventative maintenance tasks to ensure optimal performance of all desktops, laptops, printers and other computer peripherals.
  • Maintain up to date inventory records of computer equipment and peripherals.

General Duties
  • Travel to other Kilpatrick offices to provide desktop support assistance when necessary.
  • Provide remote assistance to other Kilpatrick offices when necessary.
  • Keep IT management informed and updated on major IT support issues in a timely manner.
  • Track user support calls and response in the Firm's ticket tracking software.
  • Provide floor support to customers as needed.
  • Utilize all available technical resources and current support policies in order to provide accurate solutions and ensuring customer satisfaction.
  • Perform defined functions related to Desktop Services support.
  • Participate actively in maintaining an internal knowledge base system.
  • Escalate problems requiring more in-depth knowledge to 3rd level teams in a timely manner and follow up on resolution.
  • Utilize, update and maintain knowledge base.
  • Attend training offered within the group and as required by supervisor.
  • Cross train other Desktop support staff to create secondary layer of support when required.
  • Keep Office Administrator and other key staff and attorneys in local office updated with status on major IT issues when required in a timely manner.
  • Provide onsite assistance during maintenance window when required for server and network changes.
  • Assist other IT Staff members where appropriate.

Network Administration
  • Perform 1st level systems and network support and administrative duties. Maintain, as directed, overall responsibility of local server room, MDF closet or other areas where network infrastructure is located and escalate issues to management in a timely manner.
  • Perform 1st & 2nd level VoIP telecom support. This includes, but is not limited to Adds/Moves/Changes and voicemail administration.

Department & Firm Support
  • Participate in firm/team projects as required.
  • Assist supervisor, designated supervisor or team members as requested in all duties not outlined above.
  • Develop policies, procedures and best practices to ensure client experience with Desktop Services meets or exceeds business needs and customer expectations.
  • Travel to other KS offices to provide desktop support assistance when necessary.
  • Provide offsite IT support assistance to KS attorneys and staff for presentations and seminars when necessary.
  • Work with vendor contacts to resolve technical problems with supported hardware and software.
  • Plan, write and maintain application and user support documentation when required.
  • Asset Management: Responsible for the tracking of all fixed and loaner computer equipment and peripherals in local office.
  • Create and maintain documentation pertaining to installation, configuration, and daily support of applications.

KNOWLEDGE/SKILLS REQUIRED:
  • Minimum of 2 years of experience in the use of microcomputers, preferably in a legal environment. Knowledge and experience with applications and technologies utilized in the legal environment
  • Hardware Tech Certification - A+, CompTIA preferred
  • Cisco Network Certifications preferred
  • Microsoft Office Specialist Microsoft Office Word 2010 Expert
  • MCITP - Microsoft Certified IT Professional - Windows, Enterprise Desktop Administrator
  • BS Degree Preferred

This is a full-time, regular position with a multi-faceted health benefit package including medical, dental, and vision. The firm also offers life insurance, short term disability plans and retirement plans in addition to holidays and paid time off. In-office presence is required for this position. The pay range for this position in San Francisco only is $56.00 to $58.97 per hour.
Selected applicants will be contacted. Kilpatrick is an Equal Opportunity Employer.
For more information about our firm, please visit our website at www.ktslaw.com.
Kilpatrick Townsend & Stockton LLP is committed to equal employment opportunity for all persons, regardless of race, color, religion, sex or gender, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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