Desktop Services Supervisor Jobs (NOW HIRING)

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms.The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.Ropes & Gray is an equal opportunity employer.

The IT Intern provides internal customer service, second level problem resolution, anddesktop technology support. This position also participates in special projects as assigned.This Intern position is assigned to the Desktop Services Group and takes day-to-day direction from the Desktop Services Supervisors.

Provides technical support and problem resolution activities for assigned tickets. Uses technical tools and knowledge to meet or exceed performance standards and expectations. Installs PC's and related hardware; investigates hardware problems and performs minor repairs. Develops knowledge of the firm's total computing environment and the quality management processes and practices. Utilizes the approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner. Interfaces with vendors and R&G Technical Services for resolution of network, systems, and/or related hardware problems.

Knowledge and experience configuring, installing and supporting the hardware and connectivity components of single user workstations. Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems. Experience with operating systems, specifically Windows 10 and/or Windows 11. Experience with standard Windows applications including Microsoft Office 365. Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. Must be able to understand the organization's culture, philosophy and values. Ability to make clear decisions using good judgment. Ability to provide solutions and best practices for solving problems. Ability to work independently or with minimal senior assistance. Ability to process information with high levels of accuracy. Ability to express oneself and communicate with clarity. Ability to offer constructive feedback to and accept direct feedback from others. Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Boston: $25/hour

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.