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Desktop Services Supervisor Jobs (NOW HIRING)

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

The role focuses on exceptional customer service and technical expertise while supporting college ... supervisor. Qualifications : Required : • Associate's degree from a regionally accredited ...

Multnomah County

IT Desktop Supervisor

Portland, OR · On-site

$132K - $212K/yr

Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide ... Strategic Collaboration & Service Escalation * Serve as the primary escalation point for complex ...

Multnomah County

IT Desktop Supervisor

Portland, OR · On-site

$132K - $212K/yr

Multnomah County is seekingan IT Desktop Supervisor to lead our skilled Desktop Teams who provide ... Strategic Collaboration & Service Escalation * Serve as the primary escalation point for complex ...

Scalence L.L.C.

Desktop Technician

San Juan, PR · On-site

$19.50 - $25/hr

... and service requests • Troubleshoot hardware, software, and peripheral-related issues • ... to supervisors or appropriate teams when required • Ensure compliance with corporate and ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... the local Client Services supervisor and/or other management. Documentation: This position ...

Multnomah County, OR

IT Desktop Supervisor

Portland, OR · On-site

$101K - $152K/yr

Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide ... Strategic Collaboration & Service Escalation * Serve as the primary escalation point for complex ...

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Desktop Services Supervisor information

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$21K

$83.6K

$126K

How much do desktop services supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for desktop services supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop services supervisor?

Desktop Services Supervisors are IT professionals responsible for overseeing the support and maintenance of computer workstations, laptops, and related technology within an organization. They manage a team of technicians who handle technical issues, software installations, updates, and troubleshooting for end-users. These supervisors also coordinate with other IT departments, ensure compliance with organizational policies, and may help plan for technology upgrades. Their goal is to ensure that employees have reliable and efficient access to the technology they need to perform their work.

What are the key skills and qualifications needed to thrive as a desktop services supervisor, and why are they important?

To thrive as a Desktop Services Supervisor, you need strong technical expertise in desktop support, troubleshooting, and IT infrastructure management, typically backed by a degree in information technology or a related field. Familiarity with service management tools (like ServiceNow), Microsoft Windows operating systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are often required. Excellent leadership, communication, and problem-solving skills are crucial for managing teams and ensuring high-quality end-user support. These competencies are essential for maintaining efficient IT operations, minimizing downtime, and delivering effective technical support to an organization.

What are some typical challenges a desktop services supervisor might face, and how can they effectively address them?

A Desktop Services Supervisor often navigates challenges such as managing high ticket volumes, ensuring timely resolution of technical issues, and balancing the priorities of end-users and IT policies. Effective supervisors address these by implementing robust ticket tracking systems, fostering clear communication with their teams, and maintaining strong relationships with other IT departments. They also focus on continuous staff training and setting clear expectations to ensure consistent service quality. Proactively identifying recurring issues and collaborating with colleagues to develop long-term solutions is key to success in this role.

What is the difference between Desktop Services Supervisor vs Desktop Support Technician?

AspectDesktop Services SupervisorDesktop Support Technician
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like CompTIA A+ or Network+Often requires an associate degree or relevant certifications like CompTIA A+; experience may suffice
Work EnvironmentSupervises teams, manages service delivery, and oversees IT support operationsProvides direct technical support to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in corporate IT departments, managed service providers, and large organizationsFound in similar environments, often as frontline support roles in IT departments

The Desktop Services Supervisor oversees support teams and manages IT service delivery, while the Desktop Support Technician provides hands-on technical support to users. The supervisor has more managerial responsibilities, whereas the technician focuses on troubleshooting and resolving technical issues.

What cities are hiring for Desktop Services Supervisor jobs?

Cities with the most Desktop Services Supervisor job openings:

What are popular job titles related to Desktop Services Supervisor jobs?

For Desktop Services Supervisor jobs, the most frequently searched job titles are:

Desktop Services Supervisor jobs near you
Infographic showing various Desktop Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Technician

Crystal Lake, IL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

$19.75 - $25/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
NEOGOV is a part of McHenry County College, which is seeking a Desktop Technician to provide comprehensive desktop user support. The role focuses on exceptional customer service and technical expertise while supporting college desktop technologies across various environments including hardware and software installation, maintenance, troubleshooting, and end-user consultation.
Responsibilities:
• Resolve complex hardware, software, and network connectivity issues escalated from Tier 1 support, utilizing in-depth system and application knowledge.
• Analyze and optimize desktop performance in collaboration with Desktop Engineers.
• Research, evaluate, install, configure, and upgrade desktop applications and operating systems.
• Research and implement new desktop technologies, including virtual desktop and mobile device solutions.
• Install, configure, and support desktop, virtual desktop, and mobile device hardware and peripherals.
• Administer desktop patch management and maintain security best practices.
• Utilize software packaging and deployment tools for efficient software delivery.
• Utilize desktop image creation and deployment tools as needed.
• Provide consultations and solutions for desktop user technology needs.
• Develop thorough documentation for software and hardware installation and support processes.
• Create, maintain, dispatch, and complete incident tickets according to help desk procedures.
• Perform periodic help desk and instructional media technology tasks and phone support.
• Train, mentor, and utilize student employees in basic technology support methods.
• Assist with data entry in user support databases.
• Support students, faculty, and staff in using the Canvas Learning Management System.
• Assist other IT staff with system and hardware upgrades and major projects.
• Work collaboratively with colleagues, stakeholders, and vendors.
• Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
• Perform additional duties as assigned by immediate supervisor.
Qualifications:
Required:
• Associate’s degree from a regionally accredited institution in CIS, A+ Certification or equivalent specialized training
• Three years of experience with computer hardware and software support
• Three years of customer service experience
• Three years of experience supporting Microsoft desktop technologies such as Windows OS
Preferred:
• Experience supporting desktop technologies in a medium to large size network in an academic environment
• Two years of experience with Apple Macintosh OS
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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