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Desktop Services Supervisor Jobs (NOW HIRING)

Ovation Workplace Services Inc.

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Desktop Support Technician

Memphis, TN · On-site

$45K - $47K/yr

... their supervisors and managers to ensure operational consistency across all shifts within the ... service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j ...

Scalence L.L.C.

Desktop Technician

San Juan, PR · On-site

$19.50 - $25/hr

... and service requests • Troubleshoot hardware, software, and peripheral-related issues • ... to supervisors or appropriate teams when required • Ensure compliance with corporate and ...

CampusWorks, Inc.

Desktop Technician

Madison, NJ

$21 - $23/hr

Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ... Responds to service requests and incidents logged through the designated ticketing system.

CampusWorks, Inc.

Desktop Technician

Madison, NJ

$20.75 - $26.50/hr

Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ... Responds to service requests and incidents logged through the designated ticketing system.

CampusWorks, Inc.

Desktop Technician

Madison, NJ · On-site

$20.75 - $26.50/hr

Supervisory Responsibilities: * None Essential Job Duties: * Maintains accurate records of ... Responds to service requests and incidents logged through the designated ticketing system.

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

... their supervisors and managers to ensure operational consistency across all shifts within the ... Achieve consistent expertise, provide and support a culture of continuous service improvement, and ...

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Desktop Services Supervisor information

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$21K

$83.6K

$126K

How much do desktop services supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for desktop services supervisor in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are some typical challenges a desktop services supervisor might face, and how can they effectively address them?

A Desktop Services Supervisor often navigates challenges such as managing high ticket volumes, ensuring timely resolution of technical issues, and balancing the priorities of end-users and IT policies. Effective supervisors address these by implementing robust ticket tracking systems, fostering clear communication with their teams, and maintaining strong relationships with other IT departments. They also focus on continuous staff training and setting clear expectations to ensure consistent service quality. Proactively identifying recurring issues and collaborating with colleagues to develop long-term solutions is key to success in this role.

What are the key skills and qualifications needed to thrive as a desktop services supervisor, and why are they important?

To thrive as a Desktop Services Supervisor, you need strong technical expertise in desktop support, troubleshooting, and IT infrastructure management, typically backed by a degree in information technology or a related field. Familiarity with service management tools (like ServiceNow), Microsoft Windows operating systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are often required. Excellent leadership, communication, and problem-solving skills are crucial for managing teams and ensuring high-quality end-user support. These competencies are essential for maintaining efficient IT operations, minimizing downtime, and delivering effective technical support to an organization.

What is a desktop services supervisor?

Desktop Services Supervisors are IT professionals responsible for overseeing the support and maintenance of computer workstations, laptops, and related technology within an organization. They manage a team of technicians who handle technical issues, software installations, updates, and troubleshooting for end-users. These supervisors also coordinate with other IT departments, ensure compliance with organizational policies, and may help plan for technology upgrades. Their goal is to ensure that employees have reliable and efficient access to the technology they need to perform their work.

What is the difference between Desktop Services Supervisor vs Desktop Support Technician?

AspectDesktop Services SupervisorDesktop Support Technician
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like CompTIA A+ or Network+Often requires an associate degree or relevant certifications like CompTIA A+; experience may suffice
Work EnvironmentSupervises teams, manages service delivery, and oversees IT support operationsProvides direct technical support to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in corporate IT departments, managed service providers, and large organizationsFound in similar environments, often as frontline support roles in IT departments

The Desktop Services Supervisor oversees support teams and manages IT service delivery, while the Desktop Support Technician provides hands-on technical support to users. The supervisor has more managerial responsibilities, whereas the technician focuses on troubleshooting and resolving technical issues.

More about Desktop Services Supervisor jobs

What cities are hiring for Desktop Services Supervisor jobs?

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What job categories do people searching Desktop Services Supervisor jobs look for?

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Desktop Services Supervisor jobs near you
Infographic showing various Desktop Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Support Technician

Ovation Workplace Services Inc.

Memphis, TN • On-site

$45K - $47K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

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Job description

Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.