ZipRecruiter

Log In

1

Desktop It Support Jobs (NOW HIRING)

IDEX

Desktop IT Support Analyst

Oak Harbor, WA · On-site +1

Desktop IT Support Analyst REPORTING TO: IT Platform Manager LOCATION: Oak Harbor, WA ITAR/EAR CRITERIA: Certain positions with IDEX Corporation and its business units require access to controlled ...

Volto USA

Desktop /IT Support

Denver, CO · On-site

1. Should have experience in Deskside process and support 2. Maintain inventory and support IMAC (Install, Move, Add, Change) activities 3. Act as onsite IT representative for business users 4. ...

TEKsystems

Desktop Support IT Technician

Flint, MI

$18 - $21/hr

Top Skills Preferred: * 2 years of Desktop IT Support Experience * Any healthcare IT is a bonus * Microsoft 365, VPN, Active * Directory, EMR Support (Cerner) * Windows 11, imaging and deployment ...

TEKsystems

Desktop Support IT Technician

Flint, MI · On-site

$18 - $21/hr

Top Skills Preferred: * 2 years of Desktop IT Support Experience * Any healthcare IT is a bonus * Microsoft 365, VPN, Active * Directory, EMR Support (Cerner) * Windows 11, imaging and deployment ...

Sybex Support Services

IT Desktop Support

Phoenix, AZ · On-site

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools ... Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ...

IMTAS

Mid Level IT Specialist

Washington, DC

This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a ...

Pae

IT Desktop Support Technician

Tullahoma, TN · On-site

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will ...

SER Metro-Detroit

IT Support Specialist

Detroit, MI · On-site

$16 - $18/hr

Provides desktop IT support including troubleshooting network, computers and printers. * Provides technical assistance to staff on the proper use of software and hardware. * Prepares computer ...

MOMENTUM

Mid IT Specialist - FBI STOR 214

Huntsville, AL

$55K - $60K/yr

Mid IT Specialist This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well ...

Amentum

IT Desktop Support Technician

Tullahoma, TN · On-site

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Duluth, GA · On-site

$46K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

next page

Showing results 1-20

All JobsDesktop It Support Jobs

Desktop It Support information

See salary details

$10

$24

$38

How much do desktop it support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for desktop it support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
More about Desktop It Support jobs
What cities are hiring for Desktop It Support jobs? Cities with the most Desktop It Support job openings:
What states have the most Desktop It Support jobs? States with the most job openings for Desktop It Support jobs include:
What job categories do people searching Desktop It Support jobs look for? The top searched job categories for Desktop It Support jobs are:
Desktop It Support jobs near you
Desktop Support - Onsite

Desktop Support - Onsite

Emergere Technologies

Tucker, GA • On-site

Other

Posted 15 days ago

Job description

Position: IT Support Technician (Desktop / Helpdesk L2)
Location: Tucker, GA - 4 days Onsite - 4 hours a day
Duration: 6+ Months
DESKTOP IT SUPPORT TECHNICIAN CAREER OPPORTUNITY
Our client who is a well-respected government agency is seeking an experienced IT Support Specialist. This role will provide technical support to internal agency users in person, over the phone, and via remote tools. The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
DESTOP IT SUPPORT TECHNICIAN JOB DUTIES AND RESPONSIBILITIES
  • Provide day-to-day desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software (e.g., Windows 10/11, Microsoft Office, various browsers), and application issues in a ticketing system
  • Provide user support in person, over the phone, and via remote tools
  • Handles all Desktop, PC, tablet, and cell phone user device issues through Microsoft Endpoint Manager, SCCM, and / or Intune.
  • Use Microsoft Autopilot to set up, image, and configure new laptops and PC's.
  • Respond to user requests in a timely fashion, demonstrating courtesy and respect with customers to ensure complete resolution and satisfaction through appropriate follow-up
  • Assist users with information security and privacy questions; provide direction for correct course of action
  • Support telecommunication devices and services; provide assistance to users on various vendor wireless networks
  • Distribute and review user equipment as required; update inventory asset management systems with assigned equipment; ensure equipment is clean, up-to-date, and operational
  • Provide installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals
  • Troubleshoot end-user problems; troubleshoot desktop and network printing problems for various vendor printing devices
  • Track problems in tracking system ensuring vendor support and follows through until problem is rectified
  • May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  • Create user support documentation and instructions
  • Multi-task, prioritize problems, and manage time to ensure timely resolution of incidents
  • This individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions
DESKTOP IT SUPPORT TECHNICIAN REQUIRED SKILLS AND QUALIFICATIONS
  • Minimum of 4 years of IT Technical Support; mix of Desktop and Help Desk Support preferred
  • Microsoft Tools including but not limited to Microsoft Endpoint Manager, SCCM, Intune, and Autopilot.
  • Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment, etc.
  • Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, ticketing systems, and Azure
  • Proficiency imaging laptop computers (e.g., 20h2, 21h2, 22h2), Microsoft Office 2010, Cisco network, and other authorized desktop applications
  • Knowledge and proficiency in Mobile Device Management leveraging Intune including iOS and Android operating systems, Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software
  • Effective use of ticketing systems to track and document incidents using various ITSM tools
  • Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  • Strong time management and teamwork skills
  • Excellent customer service and communication skills are a must
  • Bachelor's Degree or equivalent in Computer Science or related field required

Apply