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Desktop It Support Jobs (NOW HIRING)

Pyramid Consulting, Inc.

Desktop Support

Manhattan, NY · On-site

$20 - $22/hr

Desktop, IT Support, Windows, Mac * 3+ years of desktop support experience, strong knowledge of Windows OS, Microsoft 365, Active Directory, hardware troubleshooting, networking fundamentals, and ...

IMTAS

Mid Level IT Specialist

Washington, DC · On-site

Description This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both ...

IMTAS

Mid Level IT Specialist

Washington, DC · On-site

This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a ...

Sybex Support Services

IT Desktop Support

Phoenix, AZ · On-site

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools ... Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ...

MOMENTUM

Mid IT Specialist - FBI STOR 214

Huntsville, AL

$55K - $60K/yr

Mid IT Specialist This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well ...

Sri Tech Solutions

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Desktop Support

Redwood City, CA · On-site

$3.4K - $4.0K/mo

Key responsibilities and deliverables Reporting to the Global Local IT Manager the IT Deskside ... Work with vendors or other technical resources to troubleshoot desktop support issues. * Strive to ...

New

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Beloit, KS · On-site

$50K - $54K/yr

Minimum of 2 - 3 years of experience in Desktop IT support. * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Batavia, IL · On-site

$22 - $25/hr

Minimum of 2 - 3 years of experience in Desktop IT support * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team * Excellent communication and customer ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Austin, TX · On-site

$50K - $55K/yr

Minimum of 2 - 3 years of experience in Desktop IT support * Knowledge of TCP/IP and networking protocols * Ability to work independently and as part of a team and excellent communication and ...

Trulieve

IT Support Tech

Pittsburgh, PA

$20.75 - $28.75/hr

Yes Job Title :IT Support Technician Department: Information Technology Reports to: Technology ... Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices ...

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All JobsDesktop It Support Jobs

Desktop It Support information

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$10

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How much do desktop it support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for desktop it support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

For a Desktop IT Support role, AI tools are increasingly used to automate routine tasks such as password resets and troubleshooting common issues. However, human support remains essential for complex problems, customer service, and personalized assistance, making AI a complement rather than a replacement for tech support professionals.

Is desktop support a good entry-level job?

Desktop IT support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and may lead to advanced IT roles with experience and certifications like CompTIA A+ or Network+.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and often certifications like CompTIA A+.

What is the highest salary for desktop support?

The highest salaries for desktop IT support specialists can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or in high-demand regions. Senior roles or those with specialized skills in network troubleshooting or security may earn higher compensation. Salary varies based on location, industry, and level of expertise.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
More about Desktop It Support jobs
What cities are hiring for Desktop It Support jobs? Cities with the most Desktop It Support job openings:
What states have the most Desktop It Support jobs? States with the most job openings for Desktop It Support jobs include:
What job categories do people searching Desktop It Support jobs look for? The top searched job categories for Desktop It Support jobs are:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 95% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.
Desktop Support - Onsite

Desktop Support - Onsite

Emergere Technologies

Tucker, GA • On-site

Other

Re-posted 5 days ago

Job description

Position: IT Support Technician (Desktop / Helpdesk L2)
Location: Tucker, GA - 4 days Onsite - 4 hours a day
Duration: 6+ Months
DESKTOP IT SUPPORT TECHNICIAN CAREER OPPORTUNITY
Our client who is a well-respected government agency is seeking an experienced IT Support Specialist. This role will provide technical support to internal agency users in person, over the phone, and via remote tools. The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
DESTOP IT SUPPORT TECHNICIAN JOB DUTIES AND RESPONSIBILITIES
  • Provide day-to-day desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software (e.g., Windows 10/11, Microsoft Office, various browsers), and application issues in a ticketing system
  • Provide user support in person, over the phone, and via remote tools
  • Handles all Desktop, PC, tablet, and cell phone user device issues through Microsoft Endpoint Manager, SCCM, and / or Intune.
  • Use Microsoft Autopilot to set up, image, and configure new laptops and PC's.
  • Respond to user requests in a timely fashion, demonstrating courtesy and respect with customers to ensure complete resolution and satisfaction through appropriate follow-up
  • Assist users with information security and privacy questions; provide direction for correct course of action
  • Support telecommunication devices and services; provide assistance to users on various vendor wireless networks
  • Distribute and review user equipment as required; update inventory asset management systems with assigned equipment; ensure equipment is clean, up-to-date, and operational
  • Provide installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals
  • Troubleshoot end-user problems; troubleshoot desktop and network printing problems for various vendor printing devices
  • Track problems in tracking system ensuring vendor support and follows through until problem is rectified
  • May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  • Create user support documentation and instructions
  • Multi-task, prioritize problems, and manage time to ensure timely resolution of incidents
  • This individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions
DESKTOP IT SUPPORT TECHNICIAN REQUIRED SKILLS AND QUALIFICATIONS
  • Minimum of 4 years of IT Technical Support; mix of Desktop and Help Desk Support preferred
  • Microsoft Tools including but not limited to Microsoft Endpoint Manager, SCCM, Intune, and Autopilot.
  • Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment, etc.
  • Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, ticketing systems, and Azure
  • Proficiency imaging laptop computers (e.g., 20h2, 21h2, 22h2), Microsoft Office 2010, Cisco network, and other authorized desktop applications
  • Knowledge and proficiency in Mobile Device Management leveraging Intune including iOS and Android operating systems, Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software
  • Effective use of ticketing systems to track and document incidents using various ITSM tools
  • Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  • Strong time management and teamwork skills
  • Excellent customer service and communication skills are a must
  • Bachelor's Degree or equivalent in Computer Science or related field required

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