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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

  • Medical

  • Retirement

  • PTO

Provide advanced Level 2 technical support for complex desktop hardware, software, and peripheral ... Collaborate with Level 3 support specialists to resolve complex technical issues. * Participate in ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Insight Global

Tier 2 Desktop Support Specialist

Ankeny, IA · On-site

$22 - $25/hr

  • Medical

  • Vision

  • Life

  • PTO

Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area. This individual will be joining a team of 11 Desktop Support team ...

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

New

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Previous experience as a Desktop Support, IT Support Specialist, or similar role. * Strong ...

Port Cyber Corporation

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Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep ... Prior experience working in a desktop support role for an Information Technology Managed Services ...

TIDI PRODUCTS LLC

Office Manager IT Support Specialist

Neenah, WI · On-site

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Office Manager / IT Support Specialist is responsible for day-to-day office operations and ... 2 desktop support, device configuration, onboarding/offboarding support, IT asset tracking, and ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

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All JobsLevel 2 Desktop Support Specialist Jobs

Level 2 Desktop Support Specialist information

See salary details

$15

$26

$42

How much do level 2 desktop support specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
More about Level 2 Desktop Support Specialist jobs
What cities are hiring for Level 2 Desktop Support Specialist jobs? Cities with the most Level 2 Desktop Support Specialist job openings:
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist II

MAPFRE

Webster, MA • On-site

$55K - $68K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Summary:
This position acts as a consultant to both End-Users and IT in their use of desktop computing resources. Supports and maintains company owned computer systems, desktops and peripherals. This includes diagnosing, repairing and maintaining all hardware and equipment while ensuring optimal workstation performance. This person will also troubleshoot problem areas in a timely and accurate fashion.
Requirements:
  • Provide advanced Level 2 technical support for complex desktop hardware, software, and peripheral issues.
  • Utilize advanced troubleshooting techniques to diagnose and resolve escalated user problems.
  • Document solutions for complex issues and contribute to the knowledge base.
  • Implement and maintain desktop security best practices to ensure workstation protection.
  • Troubleshoot and resolve workstation performance and configuration issues.
  • Develop and deliver user training materials for new software or hardware deployments.
  • Assist users with onboarding processes and initial desktop configuration.
  • Collaborate with Level 3 support specialists to resolve complex technical issues.
  • Participate in knowledge-sharing initiatives and provide guidance to less experienced team members.

Qualifications:
  • Associate's Degree in Computer Science or a related field Preferred.
  • 2-4 years of experience in a Level II desktop support role or a related field required.
  • CompTIA A+ certification required, with additional certifications specific to MAPFRE's technologies (e.g., Microsoft certifications) a plus.
  • In-depth understanding of computer hardware, software, and operating systems.
  • Proficiency in Level II desktop support best practices, including advanced troubleshooting methodologies, data backup and recovery procedures, and user account management.
  • Familiarity with configuration management tools and system deployment processes.
  • Makes independent decisions on resolving complex desktop support issues by selecting the most appropriate course of action from established procedures. Escalates critical issues to higher-level support teams.
  • Works under general supervision for routine tasks. Receives guidance on new procedures or complex issues.
  • May provide guidance and training to less experienced desktop support staff. May take a lead role in specific projects or initiatives related to desktop support.
  • Applies advanced troubleshooting skills and knowledge to resolve complex desktop support issues independently. Collaborates with higher-level support teams to diagnose and resolve escalated technical problems.

Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range: $55,000 - $68,000
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.

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