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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

PinnaclePartners

Tier I & II Desktop Support

Spencer, IN · On-site

$20 - $25/hr

... & II Desktop Support Specialist to join their team in the Spencer, IN area. This successful ... Provide deskside, phone, and email support for users in an enterprise-level environment Support a ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Contract Experience Required: 2-4 Years Job Summary : We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems ...

MUFG

Level 2 Desktop Support - AVP

New York, NY · Hybrid

$94K - $158K/yr

General Level II Support: * Provide technical support for remotely connected users through VPN. * Track hardware/software assets and ensure documented IT asset management policies are * followed.

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Previous experience as a Desktop Support, IT Support Specialist, or similar role. * Strong ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

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Level 2 Desktop Support Specialist information

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How much do level 2 desktop support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

Is a Level 2 Desktop Support Specialist a good entry-level job?

A Level 2 Desktop Support Specialist is typically an intermediate role that requires some experience with troubleshooting, hardware, and software issues, making it less suitable as an entry-level position. Entry-level roles in IT support usually involve basic troubleshooting and customer service, with opportunities to advance to Level 2 roles as skills develop and certifications like CompTIA A+ are obtained.
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Tier I & II Desktop Support

PinnaclePartners

Spencer, IN • On-site

$20 - $25/hr

Full-time

Re-posted 4 days ago

Job description

Job Description Tier I & II Desktop Support Location: Spencer, IN Pay: Up to $25/hr Contract Pinnacle Partners is assisting our client in their search for a Tier I & II Desktop Support Specialist to join their team in the Spencer, IN area. This successful resource will be responsible for providing desktop support for users across the environment. RESPONSIBILITIES: Provide deskside, phone, and email support for users in an enterprise-level environment Support a variety of technology, including hardware, software, Office 365, and PC deployments Support users at all levels within the business Provide excellent customer service in resolving customer issues Assist with projects to migrate dated hardware and technology onto current platforms REQUIREMENTS: 2-3+ years of desktop support experience, supporting a Windows/MS environment Good personality and communication skills to interact with users Ability to be onsite 5 days/week Self-motivated with the ability to work with minimal supervision PREFERRED SKILLS: Experience with a hardware refresh project is a plus Experience supporting a manufacturing floor environment Experience with a ticketing system TERMS: This is a contract opportunity with a wage up to $25/hr based on experience.

Benefits will be offered by Pinnacle while on contract. ID9515

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