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Desktop Support Technician

Salem, VA · On-site

$28 - $30/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Contract Experience Required: 2-4 Years Job Summary : We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems ...

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

MUFG

Level 2 Desktop Support - AVP

New York, NY · Hybrid

$94K - $158K/yr

General Level II Support: * Provide technical support for remotely connected users through VPN. * Track hardware/software assets and ensure documented IT asset management policies are * followed.

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

The Desktop Support Specialist is responsible for delivering high quality desktop support services ... QUALIFICATIONS * 2+ years of desktop support experience preferred, or 1+ years of internship or ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$19.75 - $25/hr

Responsibilities : • Tier 2 Desktop support providing onsite and remote end user support • ... level of customer satisfaction • Accountable for individual work and collaborate as part of a ...

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Level 2 Desktop Support Specialist information

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How much do level 2 desktop support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

Is a Level 2 Desktop Support Specialist a good entry-level job?

A Level 2 Desktop Support Specialist is typically an intermediate role that requires some experience with troubleshooting, hardware, and software issues, making it less suitable as an entry-level position. Entry-level roles in IT support usually involve basic troubleshooting and customer service, with opportunities to advance to Level 2 roles as skills develop and certifications like CompTIA A+ are obtained.
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist - Intermediate

DecisionPoint | Cortek

Scott Air Force Base, IL

Full-time

Re-posted 22 days ago

Job description

DecisionPoint seeks an Intermediate Desktop Support Specialist to provide onsite customer support for Global Information Technology Support Services supporting the Military Surface Deployment and Distribution Command (SDDC) Deputy Chief of Staff for Information Management (G6). This position supports SDDC Office Information System users across NIPR and SIPR environments at HQ SDDC, Scott Air Force Base, Illinois. 

The Desktop Support Specialist will provide Tier II desktop support, workstation imaging, hardware/software troubleshooting, peripheral support, ticket resolution, and customer service support. This role requires experience supporting DoD users in a secure IT environment, maintaining approved baseline configurations, supporting patching and workstation upgrades, and documenting issue resolution. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. 


The Intermediate Desktop Support Specialist will: 

  • Provide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments.  
  • Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues.  
  • Perform workstation imaging, setup, installation, replacement, and lifecycle support.  
  • Support approved baseline configurations for Government-owned desktops, laptops, and related equipment.  
  • Create, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system.  
  • Provide remote desktop administration and telephone-based technical support when required.  
  • Support vulnerability patching, software updates, and hardware/software upgrades.  
  • Conduct or support STIG-related activities within the desktop support area of responsibility.  
  • Maintain documentation, knowledge base entries, and standard operating procedures for common support issues.  
  • Coordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues.  
  • Support operational IT requirements for meetings, conferences, and mission events.  
  • Maintain courteous, professional, and mission-focused customer service at all times.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • High School Diploma required.
  • Associate degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.  

Experience: 

  • Minimum 5 years of experience providing desktop support, help desk support, or endpoint support in an enterprise IT environment.  
  • Experience supporting Windows desktops/laptops, Microsoft Office/365, printers, peripherals, imaging tools, and remote support tools.  
  • Experience working in DoD, Army, USTRANSCOM, or other federal IT environments preferred.  
  • Experience using AESD, Remedy, ServiceNow, or equivalent ticketing systems preferred.  
  • Experience supporting NIPR/SIPR users, CAC-enabled systems, and secure facility environments preferred.  

Technical Knowledge: 

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