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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

F2Onsite

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Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

New

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

Port Cyber Corporation

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Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep ... Prior experience working in a desktop support role for an Information Technology Managed Services ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ...

Bi-State Development

Desktop Technician II

Saint Louis, MO

$19.75 - $25/hr

Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues. * Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.

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Level 2 Desktop Support Specialist information

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How much do level 2 desktop support specialist jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

What are Level 2 Desktop Support Specialists?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are some common challenges faced by Level 2 Desktop Support Specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Specialist, and why are they important?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
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What cities are hiring for Level 2 Desktop Support Specialist jobs? Cities with the most Level 2 Desktop Support Specialist job openings:
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 68% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Level 2 Desktop Support Technician

F2Onsite

Marlborough, MA • On-site

$23 - $25/hr

Contractor

Medical, Dental, Vision

Posted 2 days ago

New

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Job description

**Travel Requirement: This position supports client locations in Hudson, MA, Bedford, MA, and Woonsocket, RI. The technician must be willing to travel between all three locations as needed. Mileage for travel between client sites will be reimbursed.**


Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.


Responsibilities

  • Provide Level 2 desktop and end user support for hardware and software issues.
  • Configure, deploy, image, and troubleshoot desktop and laptop computers.
  • Support Windows 10/11 and Microsoft 365 applications.
  • Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
  • Perform IMAC (Install, Move, Add, Change) activities.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Assist with workstation deployments, hardware refreshes, and office moves.
  • Support conference room technology and peripheral devices as needed.
  • Create and update support tickets with detailed documentation.
  • Coordinate with remote support teams and escalate issues when appropriate.
  • Deliver exceptional customer service while supporting end users onsite.


Required Skills

  • 2+ years of Level 2 Desktop Support or End User Support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience supporting Microsoft Office/Microsoft 365.
  • Hardware break/fix and deployment experience.
  • Experience with printer and peripheral support.
  • Basic Active Directory knowledge (user accounts, password resets, group membership).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication and customer service skills.
  • Ability to work independently in a fast-paced environment.


Preferred Skills

  • Experience with SCCM, Intune, or Microsoft Endpoint Manager.
  • Experience with ServiceNow or another ITSM platform.
  • Experience supporting enterprise environments.


Contract Details

  • Location: Salem, VA
  • Duration: 12-month contract
  • Schedule: Monday–Friday during business hours (40 hours/week)
  • Potential for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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