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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

Swoon Staffing

Desktop Support Specialist

Greenwich, NY · On-site

$21/hr

Desktop Support Specialist Location: Onsite - Greenwich, New York Contract Length: 6 months to ... Experience in IT or Desktop Support experience (Level 2 preferred). * Strong customer service and ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Previous experience as a Desktop Support, IT Support Specialist, or similar role. * Strong ...

Mastech Digital

Desktop Support Specialist

Houston, TX · On-site

$26 - $30/hr

We are currently seeking a Desktop Support Specialist for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

BCD Travel

Desktop Support Level II

Atlanta, GA · On-site +1

$64K - $68K/yr

Grow, connect, collaborate and celebrate with our global team Desktop Support Level II Full-time, On-site, Atlanta, United States (Please note this role requires you to work daily in our office, 2060 ...

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All JobsLevel 2 Desktop Support Specialist Jobs

Level 2 Desktop Support Specialist information

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$15

$26

$42

How much do level 2 desktop support specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

What are Level 2 Desktop Support Specialists?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are some common challenges faced by Level 2 Desktop Support Specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What are the key skills and qualifications needed to thrive as a Level 2 Desktop Support Specialist, and why are they important?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
More about Level 2 Desktop Support Specialist jobs
What cities are hiring for Level 2 Desktop Support Specialist jobs? Cities with the most Level 2 Desktop Support Specialist job openings:
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 68% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Tier I & II Desktop Support

PinnaclePartners

Spencer, IN

$20 - $25/hr

Other

Posted 12 days ago

Job description

Job Description Tier I & II Desktop Support Location: Spencer, IN Pay: Up to $25/hr Contract Pinnacle Partners is assisting our client in their search for a Tier I & II Desktop Support Specialist to join their team in the Spencer, IN area. This successful resource will be responsible for providing desktop support for users across the environment. RESPONSIBILITIES: Provide deskside, phone, and email support for users in an enterprise-level environment Support a variety of technology, including hardware, software, Office 365, and PC deployments Support users at all levels within the business Provide excellent customer service in resolving customer issues Assist with projects to migrate dated hardware and technology onto current platforms REQUIREMENTS: 2-3+ years of desktop support experience, supporting a Windows/MS environment Good personality and communication skills to interact with users Ability to be onsite 5 days/week Self-motivated with the ability to work with minimal supervision PREFERRED SKILLS: Experience with a hardware refresh project is a plus Experience supporting a manufacturing floor environment Experience with a ticketing system TERMS: This is a contract opportunity with a wage up to $25/hr based on experience.

Benefits will be offered by Pinnacle while on contract. ID9515

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