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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

Swoon Staffing

Desktop Support Specialist

Greenwich, NY · On-site

$21/hr

Desktop Support Specialist Location: Onsite - Greenwich, New York Contract Length: 6 months to ... Experience in IT or Desktop Support experience (Level 2 preferred). * Strong customer service and ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ... Specialist preferred * Strong written and verbal communication skills * Good judgment when ...

MSCCN

Level 2 Desktop Support - Tomball, TX

Tomball, TX · On-site

$45K - $60K/yr

We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation ...

New

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship ... Ensure adherence to IT security protocols Qualifications: * 2+ years in IT or desktop support roles

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Previous experience as a Desktop Support, IT Support Specialist, or similar role. * Strong ...

Port Cyber Corporation

Be Seen First

Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep ... Prior experience working in a desktop support role for an Information Technology Managed Services ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and ...

LHH US

Desktop Support Specialist

Manhattan, NY

$30 - $35/hr

Provide localized desktop and help desk support for end users, delivering a high level of customer ... Support Specialist role in New York, NY, please apply today! Benefit offerings for full-time ...

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All JobsLevel 2 Desktop Support Specialist Jobs

Level 2 Desktop Support Specialist information

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$15

$26

$42

How much do level 2 desktop support specialist jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
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What cities are hiring for Level 2 Desktop Support Specialist jobs? Cities with the most Level 2 Desktop Support Specialist job openings:
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 68% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Tier I & II Desktop Support

PinnaclePartners

Spencer, IN

$20 - $25/hr

Other

Posted 21 days ago

Job description

Job Description Tier I & II Desktop Support Location: Spencer, IN Pay: Up to $25/hr Contract Pinnacle Partners is assisting our client in their search for a Tier I & II Desktop Support Specialist to join their team in the Spencer, IN area. This successful resource will be responsible for providing desktop support for users across the environment. RESPONSIBILITIES: Provide deskside, phone, and email support for users in an enterprise-level environment Support a variety of technology, including hardware, software, Office 365, and PC deployments Support users at all levels within the business Provide excellent customer service in resolving customer issues Assist with projects to migrate dated hardware and technology onto current platforms REQUIREMENTS: 2-3+ years of desktop support experience, supporting a Windows/MS environment Good personality and communication skills to interact with users Ability to be onsite 5 days/week Self-motivated with the ability to work with minimal supervision PREFERRED SKILLS: Experience with a hardware refresh project is a plus Experience supporting a manufacturing floor environment Experience with a ticketing system TERMS: This is a contract opportunity with a wage up to $25/hr based on experience.

Benefits will be offered by Pinnacle while on contract. ID9515

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