Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support Specialist Location: Raleigh, NC 27610 Client: State of North Carolina Duration: 12+ Months Seeking an expert desktop support specialist to handle high volumes of service desk ...
Desktop Support Specialist Location: Raleigh, NC 27610 Client: State of North Carolina Duration: 12+ Months Seeking an expert desktop support specialist to handle high volumes of service desk ...
Desktop Support Specialist
Raleigh, NC · On-site
... Desktop Support Specialist. The role involves providing technical support, managing IT incidents ... Level Agreements (IT internal) and Service Level Agreements (IT external). • All documentation ...
Desktop Support Specialist
Raleigh, NC · On-site
... Desktop Support Specialist. The role involves providing technical support, managing IT incidents ... Level Agreements (IT internal) and Service Level Agreements (IT external). • All documentation ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Level Agreements (IT internal) and Service Level Agreements (IT external). • All documentation ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Level Agreements (IT internal) and Service Level Agreements (IT external). • All documentation ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh, NC for 11+ months contract position. Please refer someone else if you are not available at this ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh, NC for 11+ months contract position. Please refer someone else if you are not available at this ...
Desktop Support Specialist
Raleigh, NC · On-site
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support Specialist
Raleigh, NC · On-site
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ... Works with network infrastructure teams to identify network issues at the customer level and ...
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ... Works with network infrastructure teams to identify network issues at the customer level and ...
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ... Works with network infrastructure teams to identify network issues at the customer level and ...
desktop support
Raleigh, NC · On-site
NCDOT - Specialist- Expert Client: State of North Carolina Location:Century Center, Raleigh NC ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...
desktop support
Raleigh, NC · On-site
NCDOT - Specialist- Expert Client: State of North Carolina Location:Century Center, Raleigh NC ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...
Desktop Support- level 1
Cary, NC · On-site
$18.75 - $23.75/hr
We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...
Desktop Support- level 1
Cary, NC · On-site
$18.75 - $23.75/hr
We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...
Desktop Support Engineer
Durham, NC · On-site
$16.42/hr
Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes ... 2 years or more of related experience preferred Desktop Support Engineer Start Date ASAP Desktop ...
Desktop Support Engineer
Durham, NC · On-site
$16.42/hr
Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes ... 2 years or more of related experience preferred Desktop Support Engineer Start Date ASAP Desktop ...
Desktop Support
Raleigh, NC · On-site
Provides updates on work progress to Customer Support Specialists and the Service Desk using call ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support
Raleigh, NC · On-site
Provides updates on work progress to Customer Support Specialists and the Service Desk using call ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support Level 1
Cary, NC · On-site
$18.75 - $23.75/hr
Administer and provide User account provisioning. 1-2 years help desk, customer service, and ... Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a ...
Desktop Support Level 1
Cary, NC · On-site
$18.75 - $23.75/hr
Administer and provide User account provisioning. 1-2 years help desk, customer service, and ... Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a ...
Desktop Support Lead (locals)
Raleigh, NC · On-site
Provides updates on work progress to Customer Support Specialists and the Service Desk using call ... Works with network infrastructure teams to identify network issues at the customer level and ...
Desktop Support Lead (locals)
Raleigh, NC · On-site
Provides updates on work progress to Customer Support Specialists and the Service Desk using call ... Works with network infrastructure teams to identify network issues at the customer level and ...
IT Support Specialist
Raleigh, NC · On-site
$52 - $75/hr
Two or more years of desktop support or helpdesk experience within a professional business ... Maintains a high level of professionalism and attention to detail. * Adapts quickly to changing ...
IT Support Specialist
Raleigh, NC · On-site
$52 - $75/hr
Two or more years of desktop support or helpdesk experience within a professional business ... Maintains a high level of professionalism and attention to detail. * Adapts quickly to changing ...
Linux Desktop Support
Raleigh, NC · On-site
$70K - $75K/yr
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
$70K - $75K/yr
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
$70.95 - $75/hr
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Linux Desktop Support
Raleigh, NC · On-site
$70.95 - $75/hr
Perform hardware and software administration for two hundred desktops, workstations, and laptops ... Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting ...
Deliver Tier 1-2 desktop support for Windows 10/11 environments, including troubleshooting, installations, upgrades, and system configurations * Administer and support Windows Active Directory ...
Deliver Tier 1-2 desktop support for Windows 10/11 environments, including troubleshooting, installations, upgrades, and system configurations * Administer and support Windows Active Directory ...
Level 2 Desktop Support Specialist information
See Raleigh, NC salary details
$15.42 - $17.74
4% of jobs
$17.74 - $20.05
16% of jobs
$20.67 is the 25th percentile. Wages below this are outliers.
$20.05 - $22.37
17% of jobs
The median wage is $23.77 / hr.
$22.37 - $24.68
20% of jobs
$24.68 - $27
13% of jobs
$27.96 is the 75th percentile. Wages above this are outliers.
$27 - $29.32
10% of jobs
$29.32 - $31.63
6% of jobs
$31.63 - $33.95
4% of jobs
$33.95 - $36.26
4% of jobs
$36.26 - $38.58
3% of jobs
$38.58 - $40.89
1% of jobs
$15
$25
$40
How much do level 2 desktop support specialist jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for level 2 desktop support specialist in Raleigh, NC is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.99 per hour, depending on experience, location, and employer.
What is a level 2 desktop support specialist?
Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.
What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?
A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?
Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.
What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?
| Aspect | Level 2 Desktop Support Specialist | Desktop Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ often preferred | CompTIA A+ commonly required |
| Work Environment | Corporate IT support, help desks, onsite and remote | Help desks, onsite support, retail or corporate environments |
| Responsibilities | Advanced troubleshooting, escalation, hardware/software support | Basic troubleshooting, user support, hardware setup |
The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.
Is a Level 2 Desktop Support Specialist a good entry-level job?
A Level 2 Desktop Support Specialist is typically an intermediate role that requires some experience with troubleshooting, hardware, and software issues, making it less suitable as an entry-level position. Entry-level roles in IT support usually involve basic troubleshooting and customer service, with opportunities to advance to Level 2 roles as skills develop and certifications like CompTIA A+ are obtained.
What are popular job titles related to Level 2 Desktop Support Specialist jobs in Raleigh, NC?
For Level 2 Desktop Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Level 2 Desktop Support Specialist jobs in Raleigh, NC look for?
The top searched job categories for Level 2 Desktop Support Specialist jobs in Raleigh, NC are:
Full-time
Re-posted 8 days ago
Job description
Job Title: Desktop Support Specialist
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.