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Desktop Support Jobs in Raleigh, NC (NOW HIRING)

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Infojini Inc

Desktop Support

Raleigh, NC

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ...

Infojini Inc

Desktop Support

Raleigh, NC

$19.75 - $25/hr

Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required Skills Skilled in different types of computer hardware, software, peripherals and components ...

NCSU

Linux Desktop Support

Raleigh, NC

Posting Information Posting Number PG193842EP Internal Recruitment No Working Title Linux Desktop Support Anticipated Hiring Range $70,949 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm, Monday ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

NCSU

Linux Desktop Support

Raleigh, NC · On-site

Posting Information Posting Number PG193842EP Internal Recruitment No Working Title Linux Desktop Support Anticipated Hiring Range $70,949 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm, Monday ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED** The NCDIT ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

IT Desktop Support Engineer Job Category: Information Technology Requisition Number: ITDES002202 Description Bell and Howell delivers technology-driven Automation Services and Automation Solutions ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12+ Months This person is required to sit onsite. Description: This request is for a Desktop Support ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh, NC for 11+ months contract position. Please refer someone else if you are not available at this ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

Position Title: IT Desktop Support Engineer Location: Durham, NC - onsite Job Summary: The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Raleigh, NC

Desktop Support information

See Raleigh, NC salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for desktop support in Raleigh, NC is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Raleigh, NC? The most popular types of Desktop Support jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support jobs in Raleigh, NC? For Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Raleigh, NC look for? The top searched job categories for Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support jobs? Cities near Raleigh, NC with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 53% Full Time, 5% Temporary, and 42% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $46,430 per year, or $22.3 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Durham, NC • On-site

$16.42/hr

Contractor

Posted yesterday

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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