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Desktop Support Manager Jobs in Raleigh, NC (NOW HIRING)

NCSU

Linux Desktop Support

Raleigh, NC · On-site

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Manage user accounts, permissions, and access rights on Linux desktop systems. * Monitor system ...

Infojini Inc

Desktop Support

Raleigh, NC

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Sky Systems

Desktop Support

Durham, NC · On-site

$18.25 - $23.25/hr

This role be responsible for building and supporting day to day operations of all laptops and desktops. Become visible and provide IT support to the customer and provide guidance and support as ...

New

Echo IT Solutions

Desktop Support Engineer

Raleigh, NC · On-site

Desktop Support Engineer Location: Raleigh, NC (Onsite Role) and Gastonia, NC 28053 Duration: Contract Position On-Site Support: Respond to client queries and provide on-site technical assistance.

New

NCSU

Linux Desktop Support

Raleigh, NC · On-site

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Manage user accounts, permissions, and access rights on Linux desktop systems. * Monitor system ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

$19.75 - $25/hr

Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required Skills Skilled in different types of computer hardware, software, peripherals and components ...

vTech Solution

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

Desktop Support Technician This temporary staff position will be required to assist T2 & T3 ... The managed service includes: equipment life cycle support, procurement, delivery and installation ...

Yantran LLC

Desktop Support Engineer

Raleigh, NC · On-site

Title- Desktop Support Engineer Location- Raleigh, NC (Day1 Onsite) Rate- ***/hr*** On Subcon (Final rate) JD Key Responsibilities: On-Site Support: Respond to client queries and provide on-site ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... Project Management: Qualified candidates will have the skill to lead projects that require ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... Project Management: Qualified candidates will have the skill to lead projects that require ...

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Desktop Support Manager information

See Raleigh, NC salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Raleigh, NC is $35.16, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $46.73 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Raleigh, NC? The most popular types of Desktop Support jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support Manager jobs in Raleigh, NC? For Desktop Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Raleigh, NC look for? The top searched job categories for Desktop Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support Manager jobs? Cities near Raleigh, NC with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Manager

Desktop Support Manager

Arete Technologies, Inc.

Raleigh, NC • On-site

Contractor

Posted 10 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description: Typical Experience: 60-84 months

This temporary staff position will be required to assist T3 consumer platform staff and assist with multiple ongoing projects (DNCR eads, SCCM, WIN10 migration, GPO support, ect..) as well as to assist with T3 level customer support for the consolidated agencies.

Skill Required:
-SCCM
-McAfee
-ePO
-WIN10
-O365
-Office 2016
-Active Directory
-AGPM
-Powershell
-HEAT
-Bomgar
-Intel/AMD-based computing equipment
-MAC & Tablets
-Project Management
-Good communication and Documentation

Qualifications

Local Candidates prefer first

Additional Information

Best Regards,


Paramjot Singh

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