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Entry Level Desktop Support Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

ISP Support Technician

Raleigh, NC

$15 - $15.50/hr

... Skills Support, Desktop, Troubleshooting, Customer service, Windows Additional Skills ... Entry Level Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay ...

All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Raleigh, NC

Entry Level Desktop Support information

See Raleigh, NC salary details

$9

$26

$44

How much do entry level desktop support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for entry level desktop support in Raleigh, NC is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is a Level 1 desktop support job description?

A Level 1 desktop support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, setting up devices, and resolving common problems. It typically requires good communication skills, knowledge of operating systems, and familiarity with support tools like ticketing systems. This entry-level role often serves as the first point of contact in IT support teams.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What jobs pay 4000 a week without a degree?

Entry-level desktop support roles typically do not pay $4,000 a week; however, experienced IT support specialists with certifications like CompTIA A+ or Network+ can earn higher wages, especially with overtime or in high-demand environments. Generally, achieving such high weekly pay without a degree requires advanced skills, certifications, or experience in specialized areas like network administration, cybersecurity, or consulting, which may also involve freelance or contract work.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

Is desktop support a good entry level job?

Desktop support is a common entry-level IT role that involves troubleshooting hardware and software issues, often requiring basic knowledge of operating systems and networking. It provides valuable technical experience and customer service skills, making it a good starting point for a career in IT. Certifications like CompTIA A+ can enhance job prospects in this field.

Can I land a help desk job with no experience?

Entry level desktop support roles often do not require prior professional experience, but having basic knowledge of operating systems, troubleshooting skills, and familiarity with common tools like ticketing systems can improve your chances. Certifications such as CompTIA A+ can also help demonstrate your skills to employers. Many employers are willing to train candidates with a strong interest in IT and customer service skills.
What are the most commonly searched types of Desktop Support jobs in Raleigh, NC? The most popular types of Desktop Support jobs in Raleigh, NC are:
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What job categories do people searching Entry Level Desktop Support jobs in Raleigh, NC look for? The top searched job categories for Entry Level Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Desktop Support jobs? Cities near Raleigh, NC with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $54,580 per year, or $26.2 per hour.
Desktop Support Technician - Entry Level

Desktop Support Technician - Entry Level

New Era Technology

Durham, NC • On-site

$19.50 - $25/hr

Other

Posted 15 days ago

New Era Technology rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

178th of 207 rated it services

Job description

SUMMARY:   

We are seeking to hire an Entry Level 1 Desktop Support Technician to join our team. We will provide the right candidate with hands on education and training to enable the candidate to perform the responsibilities described below. The ideal candidate will be a self-starter, focused on positive outcomes for the customer. The candidate will be inquisitive by nature, who is able to view situations from multiple angles, and will naturally take the lead to resolve problems when they arrive. Finally, the ideal candidate will be confident in themselves to suggest improvements when they observe deficiencies. 

PRIMARY DUTIES:  

  • Monitoring computer hardware performance and diagnosing system issues. 
  • How to install new hardware in computers including adding / replacing computer memory (RAM), installing disk drives 
  • How to replace worn or defective parts and clean computer hardware according manufacturers' specifications 
  • Performing equipment testing following repairs 
  • Setting up new configurations for computers including OS image deployment 
  • Installing, configuring, and upgrading software applications including rollout project 
  • Troubleshoot and resolve software application and OS related problems. 
  • Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards. 
  • Identify, prioritize, and escalate situations requiring urgent attention. 
  • Perform system health check and mitigation to meet software and security standards including encryption, patching, and backup. 

The core client hardware and software environment to be supported includes (but not limited to) - Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper. 

COMPENTENCY: 

  • Positive attitude and collaborative approach in working within a team environment. 
  • Strong customer service skills 
  • Strong oral and written communications 
  • Ability to learn and adapt quickly to changes. 
  • Critical thinking and analytical capabilities in troubleshooting and problem solving. 
  • Planning, organizing and prioritizing skills. 
  • Attention to detail. 
  • Ability to be flexible and handle stressful situations at times. 

REQUIRED EDUCATION: 

  • Highschool diploma or equivalent required 
  • Bachelors or Associates in relevant field preferred 

EXPERIENCE: 

  • Up to one year of relevant experience 

LANGUAGE SKILLS: 

  • English proficiency  

QUALIFICATIONS: 

This is an entry level position is ideally suited to a recent graduate with up to 1 years' experience with 1 or more of the following. 

  • Technical skills in installation and troubleshooting of relevant software and hardware. 
  • Knowledge and experience providing customer services, preferably in an IT service environment. 
  • Using any case management / support ticketing and knowledge-based systems 
  • Experience of supporting Office 365 

PHYSICAL DEMANDS:   

  • Ability to lift up to 30 pounds. 
  • Requires reliable transport in order to be onsite. 

WORK ENVIRONMENT: 

The candidate will work onsite under direction of the partner leadership team. 

EXPECTED HOURS OF WORK: 

8 hour shifts as directed by partner leadership.  Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. 

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