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Helpdesk Support Technician Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

NIOX

Product Support Technician

Morrisville, NC

The Product Support Technician shall as a Technical Lead help NIOX maintain the highest level of quality regarding the following main tasks: * Act as SME (Subject Matter Expert) on NIOX products

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician shall as a Technical Lead help NIOX maintain the highest level of quality regarding the following main tasks: * Act as SME (Subject Matter Expert) on NIOX products

NCSU

Temporary Technology Support Technician

Raleigh, NC

$32K - $41K/yr

Position Information Posting Number PG195202TM Position Number 11ASO3490 Position Type Temporary Essential Job Duties The Technology Support Technician will provide programming solutions for the ...

UMHS

Community Support Technician - Raleigh

Raleigh, NC · On-site

$15.50 - $21/hr

Community Support Technicians needed for the Raleigh area to work one on one with the Intellectual ... dedicated to helping individuals and families affected by mental illness, developmental ...

UMHS

Community Support Technician - Raleigh

Raleigh, NC · On-site

$15.50 - $21/hr

Community Support Technicians needed for the Raleigh area to work one on one with the Intellectual ... dedicated to helping individuals and families affected by mental illness, developmental ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

If you're ready to help define what comes next, we'd love to meet you. Position Summary: As a Senior Support Technician, you will be a central part of the IT team that supports video game production.

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

If you're ready to help define what comes next, we'd love to meet you. Position Summary: As a Senior Support Technician, you will be a central part of the IT team that supports video game production.

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

If you're ready to help define what comes next, we'd love to meet you. Position Summary: As a Senior Support Technician, you will be a central part of the IT team that supports video game production.

TEKsystems

ISP Support Technician

Raleigh, NC

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...

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Helpdesk Support Technician information

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$12

$22

$32

How much do helpdesk support technician jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for helpdesk support technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Support Technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a Helpdesk Support Technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Raleigh, NC? For Helpdesk Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Support Technician jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Support Technician jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Support Technician jobs? Cities near Raleigh, NC with the most Helpdesk Support Technician job openings:
Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Raleigh, NC as of July 2026, with employment types broken down into 39% Locum Tenens, 43% Full Time, 10% Part Time, 3% Contract, and 5% Summer. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Reynolds and Reynolds rating

8.3

Company rating: 8.3 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

98th of 241 rated software companies

Job description

Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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