ZipRecruiter

Log In

1

Helpdesk Support Technician Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician shall as a Technical Lead help NIOX maintain the highest level of quality regarding the following main tasks: * Act as SME (Subject Matter Expert) on NIOX products

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician shall as a Technical Lead help NIOX maintain the highest level of quality regarding the following main tasks: * Act as SME (Subject Matter Expert) on NIOX products

NCSU

Temporary Technology Support Technician

Raleigh, NC

$32K - $41K/yr

Position Information Posting Number PG195202TM Position Number 11ASO3490 Position Type Temporary Essential Job Duties The Technology Support Technician will provide programming solutions for the ...

Fleet Feet

IT Support Technician

Durham, NC

$19.50 - $26.75/hr

Overview We are seeking an IT Support Technician to join our new Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components.

New

UMHS

Community Support Technician - Raleigh

Raleigh, NC · On-site

$15.50 - $21/hr

Community Support Technicians needed for the Raleigh area to work one on one with the Intellectual ... dedicated to helping individuals and families affected by mental illness, developmental ...

UMHS

Community Support Technician - Raleigh

Raleigh, NC · On-site

$15.50 - $21/hr

Community Support Technicians needed for the Raleigh area to work one on one with the Intellectual ... dedicated to helping individuals and families affected by mental illness, developmental ...

Fleet Feet

IT Support Technician

Durham, NC · On-site

$19.50 - $26.75/hr

As our IT Support Technician you will diagnose, repair, and maintain hardware and software ... A Purpose-Driven Mission - Everything we do is rooted in helping people live healthier, more ...

next page

Showing results 1-20

All JobsHelpdesk Support Technician JobsHelpdesk Support Technician Jobs in Raleigh, NC

Helpdesk Support Technician information

See Raleigh, NC salary details

$12

$22

$32

How much do helpdesk support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for helpdesk support technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does a helpdesk support technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are some common challenges helpdesk support technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What are the key skills and qualifications needed to thrive as a helpdesk support technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Raleigh, NC?

For Helpdesk Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Support Technician jobs in Raleigh, NC look for?

The top searched job categories for Helpdesk Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Support Technician jobs?

Cities near Raleigh, NC with the most Helpdesk Support Technician job openings:

Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Temporary IT Helpdesk Support Technician (Contract)

Ontic

Creedmoor, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Temporary IT Helpdesk Support Technician (Contract)

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.

Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join us. You will report to the Director of IT, NC, and work onsite at our Creedmoor, NC facility.

This is an immediate opportunity for a temporary contractor to support our IT team for an anticipated assignment of up to two months. There is potential for an extension based on business needs, workload, and our continued growth, though an extension is not guaranteed.

We are seeking a detail-oriented and security-conscious Temporary IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. On-site role within secure facilities.

To be considered for the Temporary IT Helpdesk Support Technician opening, here's what you'll need to bring with you:

  • Must be a US citizen or legal resident

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)

  • Computer troubleshooting and application/user support

  • Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve

  • Communicate effectively with all levels of management and staff, both technical and non-technical users

  • Must be a self-starter with strong organizational skills

  • Foundational knowledge of Windows operating systems and hardware troubleshooting

  • Strong awareness of cybersecurity best practices

  • Excellent documentation and communication skills

  • Ability to follow strict policies and procedures

  • Potential participation in on-call rotation

As an IT Helpdesk Support Technician, you will:

  • Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments. Maintain, update records, and tickets using ServiceDesk

  • Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies

  • Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements

  • Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software

  • Assist with user account provisioning, access controls, and Active Directory management

  • Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks

  • Deploy and support systems within classified or controlled-access environments (as permitted by clearance level)

  • Perform patch management, antivirus updates, and endpoint security monitoring

  • Escalate incidents following established incident response and security procedures

  • Support audits and compliance checks by maintaining accurate technical records

Our Benefits:

  • Comprehensive medical insurance

  • Competitive PTO

  • Company 401K plan with up to 4% matched contribution

  • Annual bonus program (varies by level and discretionary based on company and individual performance)

  • 9/80 schedule

  • Paid volunteering opportunities

  • Access to mental health champions across our sites

  • Commitment to development

  • Employee referral program

#LI-Onsite

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Compensation Pay Range

Please click here to review Ontic's California Consumer Privacy Act policy.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Apply