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Helpdesk Support Technician Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Internal Support Services Technician

Raleigh, NC

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

WCPSS

Internal Support Services Technician

Raleigh, NC

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated ...

Topgolf

Service Support

Durham, NC · On-site

Jump in to support the team where needed-whether that's restocking stations, helping on the tee line, or keeping common areas clean. * Commitment to Safety and Sanitation: We provide a safe and fun ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Supports stability program operations by managing sample inventory, maintaining compliance ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Supports stability program operations by managing sample inventory, maintaining compliance ... We help clients get work done more efficiently and economically, without compromising quality.

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All JobsHelpdesk Support Technician JobsHelpdesk Support Technician Jobs in Raleigh, NC

Helpdesk Support Technician information

See Raleigh, NC salary details

$12

$22

$32

How much do helpdesk support technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk support technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does a helpdesk support technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are some common challenges helpdesk support technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What are the key skills and qualifications needed to thrive as a helpdesk support technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Raleigh, NC?

For Helpdesk Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Support Technician jobs in Raleigh, NC look for?

The top searched job categories for Helpdesk Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Support Technician jobs?

Cities near Raleigh, NC with the most Helpdesk Support Technician job openings:

Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Systems Support Analyst (Durham)

Latino Credit Union

Durham, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Systems Support Technician provides Tier 2 technical support and troubleshooting for LCCU employees across endpoints, applications, identity, connectivity, and related technology services. The position independently resolves routine and moderately complex issues escalated from Support Services or identified within Systems Support and escalates advanced, recurring, or platform-level issues to the Systems Support Engineer or other technical specialists as appropriate.
The role also supports endpoint administration, user access, technology deployments, documentation, and cross-functional IT initiatives while maintaining a high level of customer service. The Systems Support Technician works as part of a cross-functional technology team and collaborates with Support Services, the Systems Support Engineer, Enterprise Applications Manager, Core Applications, Network Security, Information Security, vendors, and other technology resources.
As a vital member of the LCCU team, your responsibilities include the following:
  • Provides Tier 2 technical support to end users through in-person, phone, email, and remote-support channels. Troubleshoots hardware, software, application, identity, connectivity, and peripheral issues and escalates advanced or recurring problems to the Systems Support Engineer, Enterprise Applications Manager, or other appropriate technical resources.
  • Receives, triages, prioritizes, documents, and resolves support tickets in accordance with established service levels. Maintains accurate documentation of troubleshooting performed, actions taken, resolution, and required follow-up.
  • Partners with Support Services to support effective escalation, timely resolution, complete ticket documentation, and ongoing knowledge transfer between Tier 1 and Systems Support.
  • Performs approved user provisioning, de-provisioning, access changes, password and multifactor-authentication support, and other routine identity-management activities using Active Directory, Microsoft Entra ID, Microsoft 365, and other assigned platforms.
  • Deploys, configures, maintains, and supports Windows endpoints and related devices using approved endpoint-management technologies, including Microsoft Intune and Windows Autopilot, software deployment, patching, security configuration, and device-compliance processes.
  • Supports software and application requests by validating basic technical requirements, installing approved applications, troubleshooting application issues, and coordinating with application owners, Information Security, or other technology teams when additional review is required.
  • Participates in technology projects, deployments, upgrades, branch initiatives, testing, and other cross-functional IT activities as assigned by the Enterprise Applications Manager.
  • Creates and maintains technical documentation, troubleshooting guides, standard operating procedures, and knowledge-base articles and shares knowledge with Support Services and other technology team members.
  • Supports technology asset lifecycle activities, including inventory, assignment, recovery, storage, and secure disposal of equipment in accordance with LCCU data-security and asset-management procedures.
  • Diagnoses and resolves routine and moderately complex technical issues involving hardware, software, applications, identity, endpoints, and connectivity and identifies recurring issues for escalation or problem-management review.
  • Troubleshoots basic network and connectivity issues involving wired and wireless connectivity, TCP/IP, DNS, DHCP, VPN, and endpoint access and escalates infrastructure issues to the Systems Support Engineer, Network Security Analyst, Enterprise Applications Manager, or vendor as appropriate.
  • Shares technical knowledge and best practices with other Systems Support team members and assists less-experienced staff with troubleshooting when appropriate.
  • Maintains current knowledge of endpoint, Microsoft 365, support, and workplace technologies and recommends opportunities to improve support effectiveness and the employee technology experience.
  • Works as part of a cross-functional technology team, maintaining primary responsibility for end-user and endpoint support while collaborating with the Systems Support Engineer, Enterprise Applications Manager, Core Applications, Network Security, Information Security, Support Services, vendors, and other technology resources.
  • Performs other projects and duties as assigned.

Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • Associate or bachelor's degree in Information Technology, Computer Science, or related field, or an equivalent combination of education and relevant experience.
  • Two or more years of progressive technical support, desktop support, systems support, or related enterprise IT experience.
  • Hands-on experience supporting Microsoft Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, and related enterprise technologies.
  • Experience with or working knowledge of Microsoft Intune, Windows Autopilot, endpoint-management technologies, software deployment, patching, and device compliance.
  • Working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and related enterprise infrastructure technologies.
  • Working knowledge of operating systems, hardware components, software applications, TCP/IP, VPN, wired and wireless networking, and basic network troubleshooting.
  • Experience working with enterprise ticketing or IT service-management platforms; Jira experience is preferred.
  • Ability to diagnose and resolve routine and moderately complex technical issues systematically and efficiently and recognize when escalation or collaboration with another technical discipline is required.
  • Strong customer-service, communication, troubleshooting, documentation, and interpersonal skills with the ability to work effectively with end users and technical teams.
  • Ability to think critically and creatively when troubleshooting technical issues.
  • Strong attention to documentation, accuracy, organization, and task completion.
  • Willingness to learn new technologies and adapt to changing IT environments.
  • Able to travel to other locations throughout the state as needed.

LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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