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Helpdesk Support Technician Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Internal Support Services Technician

Raleigh, NC

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated ...

Topgolf

Service Support

Durham, NC · On-site

Jump in to support the team where needed-whether that's restocking stations, helping on the tee line, or keeping common areas clean. * Commitment to Safety and Sanitation: We provide a safe and fun ...

Topgolf

Service Support

Durham, NC · On-site

Jump in to support the team where needed-whether that's restocking stations, helping on the tee line, or keeping common areas clean. * Commitment to Safety and Sanitation: We provide a safe and fun ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Supports stability program operations by managing sample inventory, maintaining compliance ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Supports stability program operations by managing sample inventory, maintaining compliance ... We help clients get work done more efficiently and economically, without compromising quality.

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All JobsHelpdesk Support Technician JobsHelpdesk Support Technician Jobs in Raleigh, NC

Helpdesk Support Technician information

See Raleigh, NC salary details

$12

$22

$32

How much do helpdesk support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for helpdesk support technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does a helpdesk support technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are some common challenges helpdesk support technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What are the key skills and qualifications needed to thrive as a helpdesk support technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Raleigh, NC?

For Helpdesk Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Support Technician jobs in Raleigh, NC look for?

The top searched job categories for Helpdesk Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Support Technician jobs?

Cities near Raleigh, NC with the most Helpdesk Support Technician job openings:

Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Internal Support Services Technician

WCPSS

Raleigh, NC

$33K - $41K/yr

Full-time

Re-posted 10 days ago

Job description

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE Noncertified Grade 23 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is not available for a hybrid telework workweek POSITION PURPOSE: Assists with the processing, staging, sale, and recording of surplus and ERD property generated by the renovation and construction of new schools and departments. Adds additional oversight and accountability of assets that are deemed surplus to the needs of the district. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge of Microsoft Office, specifically Word, Excel, Power Point; Google Apps; Sound judgement, decision making, and problem solving skills; Ability to operate computers and general office equipment; Ability to operate power tools, battery operated pallet jacks, forklifts, and other material handling equipment, as needed; Ability to operate box trucks and delivery vans; Ability to work autonomously and as part of a team; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with school system staff, students, and vendors.

EDUCATION, TRAINING, AND EXPERIENCE High school diploma; AND Three years of warehouse, surplus, and logistics experience. CERTIFICATION AND LICENSE REQUIREMENTS Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements. Forklift certification (or ability to receive within 90 days of hire).

PREFERRED QUALIFICATIONS: Three years of experience in the processing, recording, and disposal of surplus public assets; Logistics and warehouse experience; General knowledge of local, state, and federal laws pertaining to the disposal of property. ESSENTIAL DUTIES AND RESPONSIBILITIES: Evaluates the status of surplus property to determine if it is cost effective to repair, salvage, repurpose, recycle, and/or dispose of surplus property. Coordinates with proper authorities for the disposal or sale of surplus property.

Coordinates team response to requests for removal of surplus property. Coordinates with third party the removal of surplus from renovation and construction projects. Pickups and/or transports furniture and equipment to sites for proper processing.

Schedules removal and disposition of surplus with the designated school, site, staff, and third party. Assists Warehouseman II with removal and delivery staging of ERD. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS Must be physically able to operate a variety of equipment, including pallet jacks, hand trucks, and various hand tools. Must be physically able to operate a motor vehicle to include delivery vans and trucks. Work requires exposure to variable weather elements.

It is also performed in a warehouse environment with variable temperature and moderate noise levels. Frequently requires the ability to lift, carry, push, pull or otherwise move objects up to fifty pounds. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community.

EFFECTIVE DATE: 7/2026 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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