Infojini Consulting is recognized as one of the fastest growing IT services and software ... key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as ...
Infojini Consulting is recognized as one of the fastest growing IT services and software ... key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All ... Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All ... Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides ...
Help Desk Analyst
$19.75 - $27/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... This role requires someone who has a high level of customer experience and who is bilingual ...
Help Desk Analyst
$19.75 - $27/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... This role requires someone who has a high level of customer experience and who is bilingual ...
We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...
We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 5-7 years ... Quicklink for Posting Percent Time Information (FTE) 1.00 Grade 23 EEO Statement The University ...
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 5-7 years ... Quicklink for Posting Percent Time Information (FTE) 1.00 Grade 23 EEO Statement The University ...
Coordinator, Help Desk
Durham, NC · On-site
We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk handles all first level support requests from designated ...
Coordinator, Help Desk
Durham, NC · On-site
We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk handles all first level support requests from designated ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Support Technician
Durham, NC · On-site
$19 - $21/hr
... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...
Help Desk Analyst (Citizen or Permanent Residents oronly Local Candidates)
Clayton, NC · On-site
$17.50 - $23.75/hr
We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as ...
Help Desk Analyst (Citizen or Permanent Residents oronly Local Candidates)
Clayton, NC · On-site
$17.50 - $23.75/hr
We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for ...
HELP DESK ANALYST
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows ...
Quick apply
HELP DESK ANALYST
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows ...
Help Desk Analyst -Sr-App Support
Durham, NC · On-site
$19.75 - $27/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... This role also requires a high level of customer experience, and is not a hardware based help desk ...
Help Desk Analyst -Sr-App Support
Durham, NC · On-site
$19.75 - $27/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... This role also requires a high level of customer experience, and is not a hardware based help desk ...
Help Desk Technician
Durham, NC · On-site
$17 - $22/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Technician
Durham, NC · On-site
$17 - $22/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Technician
$19.25 - $26/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Technician
$19.25 - $26/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Technician
$19.25 - $26/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Technician
$19.25 - $26/hr
... level 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... The candidate must hold at least one of the following certifications: HDI Customer Service ...
Help Desk Level 1 information
See Raleigh, NC salary details
$10.05 - $12.07
4% of jobs
$12.07 - $14.08
4% of jobs
$14.08 - $16.10
9% of jobs
$16.99 is the 25th percentile. Wages below this are outliers.
$16.10 - $18.12
17% of jobs
The median wage is $19.56 / hr.
$18.12 - $20.14
22% of jobs
$22.05 is the 75th percentile. Wages above this are outliers.
$20.14 - $22.16
20% of jobs
$22.16 - $24.17
15% of jobs
$24.17 - $26.19
3% of jobs
$26.19 - $28.21
6% of jobs
$28.21 - $30.23
0% of jobs
$30.23 - $32.25
0% of jobs
$10
$20
$32
How much do help desk level 1 jobs pay per hour?
As of Aug 1, 2026, the average hourly pay for help desk level 1 in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?
To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.
What is the difference between Help Desk Level 1 vs Help Desk Technician?
| Aspect | Help Desk Level 1 | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-CSR | CompTIA A+, HDI-CSR (often similar) |
| Work Environment | Entry-level support, basic troubleshooting | Support roles, troubleshooting, customer assistance |
| Responsibilities | Initial contact, basic issue resolution | Issue diagnosis, escalation, customer communication |
Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.
What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?
Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.
What are Help Desk Level 1 technicians?
Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Raleigh, NC? For Help Desk Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Raleigh, NC look for? The top searched job categories for Help Desk Level 1 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Level 1 jobs? Cities near Raleigh, NC with the most Help Desk Level 1 job openings:
Job description
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Job details mentioned below
Title: Production Support Manager/Helpdesk Manager
Duration: 12+ months
Location: Durham, NC
Client: Direct Client
Description:
This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as developing and maintaining all logistical facets of the Help Desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner. Tasks include development of procedures, revisions to current processes and procedures to increase productivity, routine analysis of metrics for all Help Desk levels, evaluation and management of staffing resources assigned to each Help Desk level and coordination and tracking of Help Desk issues escalated to the development team for additional analysis and resolution.
Skills:
- Experience implementing and managing a help desk operation
- Experience researching, analyzing and interpreting automated system problems.
- Very good oral and written communication skills to effectively deal with all levels of the organization.
- Solid experience leading a team.
- Experience analyzing and projecting the needs of a team to ensure success.
- Experience implementing and managing a help desk operation
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006