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Help Desk Level 1 Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

TEKsystems

Help Desk Technician

Raleigh, NC · On-site

$18 - $20/hr

Description The primary responsibility of the position will be to act as the tier one helpdesk ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

TEKsystems

Help Desk Technician

Raleigh, NC

$18 - $20/hr

Description The primary responsibility of the position will be to act as the tier one helpdesk ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... This role requires someone who has a high level of customer experience and who is bilingual ...

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Hourly, Exempt Status: Full-time Management Level: Non-Management JOB SUMMARY The Help Desk at ... Bachelor's Degree in related field or 1-3 years of equivalent work experience or certifications

New

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level ...

LC Industries

Coordinator, Help Desk

Durham, NC

We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

... with one of our direct clients in Raleigh, NC . *This position is hybrid The Service Desk uses ... Works with network infrastructure teams to identify network issues at the customer level and ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

We are one of the largest employers of people who are blind, creating meaningful careers and ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ... Experience Level Intermediate Job Type & Location This is a Contract position based out of Raleigh ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Raleigh, NC

Help Desk Level 1 information

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$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk level 1 in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Raleigh, NC?

For Help Desk Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Level 1 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Level 1 jobs?

Cities near Raleigh, NC with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,146 per year, or $20.3 per hour.

Production Support Manager/Helpdesk Manager

Infojini Inc

Durham, NC • On-site

Contractor

Re-posted 24 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below

Title: Production Support Manager/Helpdesk Manager

Duration: 12+ months

Location: Durham, NC

Client: Direct Client


Description:

This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as developing and maintaining all logistical facets of the Help Desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner. Tasks include development of procedures, revisions to current processes and procedures to increase productivity, routine analysis of metrics for all Help Desk levels, evaluation and management of staffing resources assigned to each Help Desk level and coordination and tracking of Help Desk issues escalated to the development team for additional analysis and resolution.


Skills:

  • Experience implementing and managing a help desk operation
  • Experience researching, analyzing and interpreting automated system problems.
  • Very good oral and written communication skills to effectively deal with all levels of the organization.
  • Solid experience leading a team.
  • Experience analyzing and projecting the needs of a team to ensure success.
  • Experience implementing and managing a help desk operation
Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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