Morrisville, NC · On-site
$19.25 - $26.25/hr
... Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support ...
Quick apply
Morrisville, NC · On-site
$19.25 - $26.25/hr
... Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support ...
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 ...
Quick apply
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 ...
... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
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... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
Durham, NC · On-site
$30 - $41/hr
... overcome one of medicine's greatest challenges. GRAIL is headquartered in the bay area of ... Ability to prioritize multiple support requests while delivering a high level of customer service.
Durham, NC · On-site
$30 - $41/hr
... overcome one of medicine's greatest challenges. GRAIL is headquartered in the bay area of ... Ability to prioritize multiple support requests while delivering a high level of customer service.
Position: IT Service Desk Mid-Level Specialist Location: Online (Locals preferred) Client: State of ... You'll work with common enterprise tools and applications, help resolve a wide range of hardware ...
Position: IT Service Desk Mid-Level Specialist Location: Online (Locals preferred) Client: State of ... You'll work with common enterprise tools and applications, help resolve a wide range of hardware ...
Durham, NC · On-site
$19.75 - $27/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the ...
Durham, NC · On-site
$19.75 - $27/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Candidate must have Spanish speaking Location: Morrisville NC (onsite) To resolve ... Key Responsibilities - Provide level 1 remote desktop support to resolve tickets and handle ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Candidate must have Spanish speaking Location: Morrisville NC (onsite) To resolve ... Key Responsibilities - Provide level 1 remote desktop support to resolve tickets and handle ...
Durham, NC · On-site
We are emerging as one of the most promising private talent sourcing and management firms in the US ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
Durham, NC · On-site
We are emerging as one of the most promising private talent sourcing and management firms in the US ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
Cary, NC · On-site
$18.50 - $25/hr
... framework 1+ years working on or leading a technical service desk for a MSP Proven technical ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
Cary, NC · On-site
$18.50 - $25/hr
... framework 1+ years working on or leading a technical service desk for a MSP Proven technical ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
Cary, NC · On-site
$18.50 - $25/hr
... 1+ years working on or leading a technical service desk for a MSP • Proven technical ability ... experience using helpdesk applications • Active Directory administration. • Exchange ...
Cary, NC · On-site
$18.50 - $25/hr
... 1+ years working on or leading a technical service desk for a MSP • Proven technical ability ... experience using helpdesk applications • Active Directory administration. • Exchange ...
Raleigh, NC · On-site
$20 - $27.25/hr
... 1 year, expect to go for 4+ years ***Hybrid*** Position Overview The client is seeking a Mid-Level ... Has significant technical knowledge and serves as a resource for others to help solve complex ...
Raleigh, NC · On-site
$20 - $27.25/hr
... 1 year, expect to go for 4+ years ***Hybrid*** Position Overview The client is seeking a Mid-Level ... Has significant technical knowledge and serves as a resource for others to help solve complex ...
Durham, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Durham, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Raleigh, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Raleigh, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Chapel Hill, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Chapel Hill, NC · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow ... Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role.
Quick apply
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow ... Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role.
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role.
Quick apply
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role.
$18.25 - $25/hr
Provide first amp; second-level technical support via phone, email, chat, and ticketing systems ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
$18.25 - $25/hr
Provide first amp; second-level technical support via phone, email, chat, and ticketing systems ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
Raleigh, NC · On-site
$20 - $27.25/hr
Provide first & second-level technical support via phone, email, chat, and ticketing systems ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
Raleigh, NC · On-site
$20 - $27.25/hr
Provide first & second-level technical support via phone, email, chat, and ticketing systems ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
$10.05 - $12.07
4% of jobs
$12.07 - $14.08
4% of jobs
$14.08 - $16.10
9% of jobs
$16.99 is the 25th percentile. Wages below this are outliers.
$16.10 - $18.12
17% of jobs
The median wage is $19.56 / hr.
$18.12 - $20.14
22% of jobs
$22.05 is the 75th percentile. Wages above this are outliers.
$20.14 - $22.16
20% of jobs
$22.16 - $24.17
15% of jobs
$24.17 - $26.19
3% of jobs
$26.19 - $28.21
6% of jobs
$28.21 - $30.23
0% of jobs
$30.23 - $32.25
0% of jobs
$10
$20
$32
| Aspect | Help Desk Level 1 | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-CSR | CompTIA A+, HDI-CSR (often similar) |
| Work Environment | Entry-level support, basic troubleshooting | Support roles, troubleshooting, customer assistance |
| Responsibilities | Initial contact, basic issue resolution | Issue diagnosis, escalation, customer communication |
Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.
For Help Desk Level 1 jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Help Desk Level 1 jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Help Desk Level 1 job openings:
$19.25 - $26.25/hr
Contractor
Re-posted 16 days ago
Role- Service Desk Analyst - Proficiency in French language
Location: Morrisville, NC - Onsite
· Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
· Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.
· Managing, prioritizing, and documenting incoming questions and service desk tickets
· Resolving technical issues quickly and efficiently
· Installing and configuring software and meeting end-user needs
· Escalating any serious problems to relevant departments and teams
· Performing system updates, tests, and maintenance to avoid service interruptions.
· Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
· Producing user manuals and guidance for end-users
· Prior experience working on Service Now Ticketing tool.
Skills Required:
· Proficiency in diagnosing and resolving hardware and software issues efficiently.
· Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
· Familiarity with various operating systems such as Windows & macOS,
· Ability to install, configure, and support a wide range of software applications.
· Experience with ITSM software and ticketing systems.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
