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Help Desk Level 1 Jobs Near Me

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We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients. This position is full-time, in-house (not remote) and is located at ...

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We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients. This position is full-time, in-house (not remote) and is located at ...

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Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Job Summary : Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and ... high level systematic way. Ability to identify issues, research cause, and remediate. • ...

Help Desk Technician

Westerville, OH

$19.50 - $26.25/hr

Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

Tier 1 Help Desk

New Albany, OH · On-site

$20 - $22/hr

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

... be able to impact day one of this project. • Basic endpoint deployment knowledge. • ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

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Help Desk Level 1 information

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$33

How much do help desk level 1 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What cities are hiring for Help Desk Level 1 jobs?

Cities with the most Help Desk Level 1 job openings:

What states have the most Help Desk Level 1 jobs?

States with the most job openings for Help Desk Level 1 jobs include:

A map of the United States highlighting the number of Help Desk Level 1 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 1 job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Help Desk Technician - Level 1

AlphaLink Technologies

Newark, OH • On-site

$18 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

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Job description

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients.

This position is full-time, in-house (not remote) and is located at 1496 West Main Street.  Regular hours are M-F 8a to 5p.

Responsibilities:

  • Provide technical assistance with computer hardware (workstations, laptops, tablets, printers), software and systems (including Voice Over IP, M365, email, general operating systems and line of business applications)
  • Resolve issues for clients via phone, in person, or electronically
  • Escalate issues to Level 2 and Level 3 technicians as appropriate to ensure timely resolutions.
  • Recommend hardware and software improvements; refer to sales associates when solutions or upgrades are needed.
  • Track customer issues and resolutions using Connectwise PSA program.
  • Initiates contact with client and follows up until satisfactory resolution is reached.

Qualifications:

  • CompTia A+, Network+ and CyberSecurity+ preferred
  • Previous experience in IT, customer service, or other related fields
  • Working knowledge of Windows O/S (V10 and V11), Microsoft Word, Excel, Outlook and various email platforms (Exchange, POP, IMAP, web (gmail, etc.))
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • BCI & FBI background check and drug screening Required

Company Description

AlphaLink has been in the IT business for over 40 years. Primary focus is to provide ongoing IT services and data protection solutions to Small and Medium businesses, local government and manufacturing clients.