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Help Desk Level 1 Jobs Near Me

Pepper Construction

IT Support Specialist

Dublin, OH · On-site

Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required) * Experience supporting Microsoft ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

... : 1. Understanding of Desktop Support and Software Licensing Services. 2. Ability to image machines ... high-level systematic way. Ability to identify issues, research cause, and remediate. 6. ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

... be able to impact day one of this project. • Basic endpoint deployment knowledge. • ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

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As of Aug 22, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

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Help Desk Level 1 jobs near you
A map of the United States highlighting the number of Help Desk Level 1 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 1 job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Support Specialist

Pepper Construction

Dublin, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Pepper Construction leads the construction industry with energy and ambition that's uncommon today. With offices in Illinois, Wisconsin, Indiana, and Ohio and nearly 100 years of experience, we combine cutting-edge methods and technology with practical execution to bring our clients' visions to life - with precision, quality and confidence. We pride ourselves on being a trusted partner, dedicated to performance at every stage of the project.
IT Support Specialist
We are seeking a detail-oriented, customer-focused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud-based tools.
This position is based out of our Dublin, OH location with some travel to job sites.
Key Responsibilities
Support & Troubleshooting
  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver high-quality, customer-focused support.

Advanced Support (Level 2)
  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi-Fi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.

Required Skills & Experience
  • 3-5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required)
  • Experience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology. Direct Microsoft Teams Rooms experience is preferred.
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud file-sharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-102 are a plus.
  • Ability to document processes and contribute to knowledge bases.

Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detail-oriented, and able to manage multiple priorities
  • Self-starter with a collaborative mindset and willingness to learn

Pepper Construction is dedicated to offering our employees a comprehensive and best-in-class benefits package that prioritizes their physical, financial, and emotional well-being. We offer medical, dental, vision, life, and disability insurance plans, a generous 401k match, and a student loan repayment benefit. In addition to paid time off for company holidays, vacation, and personal days, Pepper offers fully paid medical and parental leave, mental health services, and more.
For additional information, visit www.pepperconstruction.com
Pepper Construction is an Equal Employment Opportunity employer.
Please note: Pepper does not sponsor work visas.

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