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Help Desk Level 1 Jobs Near Me

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

... be able to impact day one of this project. • Basic endpoint deployment knowledge. • ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

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How much do help desk level 1 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

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Help Desk Level 1 jobs near you
A map of the United States highlighting the number of Help Desk Level 1 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 1 job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Help Desk Technician (Level 1-2 Support)

Pepper Construction Group LLC

Dublin, OH • On-site

$20.75 - $28.50/hr

Other

Posted 7 days ago

Job description

The IT Help Desk Technician will provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud-based tools. You'll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver high-quality, customer-focused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi-Fi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3-5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud file-sharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detail-oriented, and able to manage multiple priorities
  • Self-starter with a collaborative mindset and willingness to learn

Apply