Des Moines, IA · On-site
$19.50 - $26.25/hr
Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...
Des Moines, IA · On-site
$19.50 - $26.25/hr
Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...
Waterloo, IA · On-site
... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...
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Waterloo, IA · On-site
... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...
Waterloo, IA · On-site
... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...
Waterloo, IA · On-site
... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
Des Moines, IA · On-site
$19.50 - $26.25/hr
On-Site Help Desk Technician (Level I/II Support) Location: Des Moines, IA (On-site position ... At least 1-2 years of experience in a help desk, technical support, or customer service role ...
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Des Moines, IA · On-site
$19.50 - $26.25/hr
On-Site Help Desk Technician (Level I/II Support) Location: Des Moines, IA (On-site position ... At least 1-2 years of experience in a help desk, technical support, or customer service role ...
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Take initiative, follow through, and maintain a high level of professionalism * Perform other ...
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Sioux Center, IA · On-site
... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Take initiative, follow through, and maintain a high level of professionalism * Perform other ...
Sioux Center, IA · On-site
Were looking for a Help Desk Specialist to join our team as the first point of contact for ... Take initiative, follow through, and maintain a high level of professionalism * Perform other ...
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Sioux Center, IA · On-site
Were looking for a Help Desk Specialist to join our team as the first point of contact for ... Take initiative, follow through, and maintain a high level of professionalism * Perform other ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Coralville, IA · On-site
$18.75 - $25.50/hr
... one of a kind requirement. Our services are vast and we produce software and web products. We ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Waukee, IA · On-site
$18.75 - $22/hr
Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST The Essential Duties and Responsibilities listed are not all inclusive; other duties as ...
Waukee, IA · On-site
$18.75 - $22/hr
Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST The Essential Duties and Responsibilities listed are not all inclusive; other duties as ...
$20 - $27.50/hr
Associate Degree in Computer Information Systems or related IT discipline is preferred Experience * 1 - 2 years relevant IT experience preferred GreatAmerica Help Desk Hours of Operation * Standard ...
$20 - $27.50/hr
Associate Degree in Computer Information Systems or related IT discipline is preferred Experience * 1 - 2 years relevant IT experience preferred GreatAmerica Help Desk Hours of Operation * Standard ...
Cedar Rapids, IA · Remote
$15.50/hr
Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving ...
Cedar Rapids, IA · Remote
$15.50/hr
Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving ...
Coralville, IA · On-site
... 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service ... environment. · Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite ...
Coralville, IA · On-site
... 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service ... environment. · Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite ...
Ames, IA · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Ames, IA · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Iowa City, IA · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Iowa City, IA · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Des Moines, IA · On-site
$60K - $75K/yr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
New
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Des Moines, IA · On-site
$60K - $75K/yr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
New
$21 - $28.75/hr
This role ensures a seamless IT experience by managing escalated Service Desk calls ... end-user self-help resources. * Develop documentation aimed at reducing recurring issues and ...
$21 - $28.75/hr
This role ensures a seamless IT experience by managing escalated Service Desk calls ... end-user self-help resources. * Develop documentation aimed at reducing recurring issues and ...
$9.71 - $11.66
4% of jobs
$11.66 - $13.61
4% of jobs
$13.61 - $15.56
9% of jobs
$16.41 is the 25th percentile. Wages below this are outliers.
$15.56 - $17.51
17% of jobs
The median wage is $18.90 / hr.
$17.51 - $19.46
22% of jobs
$21.31 is the 75th percentile. Wages above this are outliers.
$19.46 - $21.41
20% of jobs
$21.41 - $23.36
15% of jobs
$23.36 - $25.31
3% of jobs
$25.31 - $27.26
6% of jobs
$27.26 - $29.21
0% of jobs
$29.21 - $31.16
0% of jobs
$9
$19
$31
| Aspect | Help Desk Level 1 | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-CSR | CompTIA A+, HDI-CSR (often similar) |
| Work Environment | Entry-level support, basic troubleshooting | Support roles, troubleshooting, customer assistance |
| Responsibilities | Initial contact, basic issue resolution | Issue diagnosis, escalation, customer communication |
Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.
$19.50 - $26.25/hr
Contractor
Re-posted 22 days ago
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
This role is focused on level-1 help desk phone support, primarily with system access issues and password
Support. The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the service desk team
initiate trouble tickets from a service desk system
answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
At least 3 years of relevant experience working in a technical IT call center environment.
HDS2
1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Thanks and Regards,
Jane Morgan
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
It services
51 - 200 Employees
Holtsville, NY, US
2008
