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Help Desk Level 1 Jobs in Iowa (NOW HIRING)

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...

Robert Half

Help Desk/Desktop Support Analyst

Marion, IA · On-site

$20.50 - $28/hr

Respond to and resolve Level 1 support tickets * Troubleshoot Windows, hardware, software, and user ... of IT support, help desk, or desktop support experience * Strong troubleshooting and customer ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...

Ambank Company

Help Desk Specialist

Sioux Center, IA · On-site

... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Take initiative, follow through, and maintain a high level of professionalism * Perform other ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

... one of a kind requirement. Our services are vast and we produce software and web products. We ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

TEKsystems

Remote ISP Support Technician

Cedar Rapids, IA · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving ...

Varsity Tutors

CFA - Level 1 Tutor

Iowa City, IA · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Ames, IA · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

vTech Solution

Service desk

Coralville, IA · On-site

... 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service ... environment. · Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite ...

defi AUTO LLC

Client Support Desk Analyst

Des Moines, IA · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

This role ensures a seamless IT experience by managing escalated Service Desk calls ... end-user self-help resources. * Develop documentation aimed at reducing recurring issues and ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

This role ensures a seamless IT experience by managing escalated Service Desk calls ... end-user self-help resources. * Develop documentation aimed at reducing recurring issues and ...

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Help Desk Level 1 information

See Iowa salary details

$9

$19

$31

How much do help desk level 1 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk level 1 in Iowa is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are popular job titles related to Help Desk Level 1 jobs in Iowa?

For Help Desk Level 1 jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Iowa look for?

The top searched job categories for Help Desk Level 1 jobs in Iowa are:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,723 per year, or $19.6 per hour.

Help Desk Support

Ask IT consulting

Des Moines, IA

$19.50 - $26.25/hr

Contractor

Re-posted yesterday

Job description

Company Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Job Description

Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.

Complete Description:

This role is focused on level-1 help desk phone support, primarily with system access issues and password

Support. The ideal candidate must have excellent customer service and communications skills.

Candidate must be able to:

handle difficult situations with clients and turn them into a win for the service desk team

initiate trouble tickets from a service desk system

answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.


Qualifications

 At least 3 years of relevant experience working in a technical IT call center environment.

 HDS2

 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

Additional Information

Thanks and Regards,

Jane Morgan

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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