We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
As a BoxLunch Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by ... You'll use your fandom knowledge to help train new recruits and ensure their success, and also ...
Service Desk Support L1
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Quick apply
Service Desk Support L1
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Service Desk Support L1
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Service Desk Support L1
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Administrative Assistant Tech Services
Montpelier, IA · On-site
$18.50 - $24.75/hr
Investigates requests to switch product from one order to another and verifies acceptability of ... and below waist/desk level • Feel with right hand, left hand, and both hands (sensing ...
Administrative Assistant Tech Services
Montpelier, IA · On-site
$18.50 - $24.75/hr
Investigates requests to switch product from one order to another and verifies acceptability of ... and below waist/desk level • Feel with right hand, left hand, and both hands (sensing ...
Service Desk Support L1 with Security Clearance
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Service Desk Support L1 with Security Clearance
Des Moines, IA · On-site
$20 - $27.25/hr
The Service Desk Support technician serves as the first point of contact for end users seeking ... Escalate complex incidents to Level 2 or specialized support teams when resolution cannot be ...
New
Maintenance Mechanic Level 1 or 2
Ankeny, IA · On-site
$32.01/hr
Benefits start day one. Health, Dental, Vision, Life; 401(k) with 100% match up to 4% of employee ... Prior industrial maintenance experience helpful. * Individual must pass required maintenance ...
Maintenance Mechanic Level 1 or 2
Ankeny, IA · On-site
$32.01/hr
Benefits start day one. Health, Dental, Vision, Life; 401(k) with 100% match up to 4% of employee ... Prior industrial maintenance experience helpful. * Individual must pass required maintenance ...
Maintenance Mechanic Level 1 or 2
Ankeny, IA · On-site
$32.01/hr
Benefits start day one. Health, Dental, Vision, Life; 401(k) with 100% match up to 4% of employee ... Prior industrial maintenance experience helpful. * Individual must pass required maintenance ...
Maintenance Mechanic Level 1 or 2
Ankeny, IA · On-site
$32.01/hr
Benefits start day one. Health, Dental, Vision, Life; 401(k) with 100% match up to 4% of employee ... Prior industrial maintenance experience helpful. * Individual must pass required maintenance ...
Help Desk Level 1 information
See Iowa salary details
$9.71 - $11.66
4% of jobs
$11.66 - $13.61
4% of jobs
$13.61 - $15.56
9% of jobs
$16.41 is the 25th percentile. Wages below this are outliers.
$15.56 - $17.51
17% of jobs
The median wage is $18.90 / hr.
$17.51 - $19.46
22% of jobs
$21.31 is the 75th percentile. Wages above this are outliers.
$19.46 - $21.41
20% of jobs
$21.41 - $23.36
15% of jobs
$23.36 - $25.31
3% of jobs
$25.31 - $27.26
6% of jobs
$27.26 - $29.21
0% of jobs
$29.21 - $31.16
0% of jobs
$9
$19
$31
How much do help desk level 1 jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for help desk level 1 in Iowa is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.
What is a Help Desk Level 1 technician?
Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?
To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.
What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?
Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.
What is the difference between Help Desk Level 1 vs Help Desk Technician?
| Aspect | Help Desk Level 1 | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-CSR | CompTIA A+, HDI-CSR (often similar) |
| Work Environment | Entry-level support, basic troubleshooting | Support roles, troubleshooting, customer assistance |
| Responsibilities | Initial contact, basic issue resolution | Issue diagnosis, escalation, customer communication |
Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.
What are popular job titles related to Help Desk Level 1 jobs in Iowa?
For Help Desk Level 1 jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Iowa look for?
The top searched job categories for Help Desk Level 1 jobs in Iowa are:
Part-time
Re-posted 26 days ago
Hot Topic rating
5.3
Based on 273 frontline employees who took The Breakroom Quiz
79th of 104 rated fashion retailers
Job description
We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You'll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.
WHAT YOU'LL DO
- Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
- Step in and step up when needed. You'll cover the sales floor and provide leadership support when your Manager gets pulled away
- You've got the keys to the kingdom, and you're not afraid to use them! You'll open and close the store, as needed
- Work the register; you'll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We'll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
- Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
- Assist with planogram changes including store map, wall, fixture, & merchandising mix
- Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
- While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
- Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
- Help develop and retain a super collaborative, passionate team to run your store alongside you
- Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
- At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
- You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
- A high school diploma or GED equivalent
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
apply for this job
What Hot Topic employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About BoxLunch & Hot Topic
Sourced by ZipRecruiter
BoxLunch & Hot Topic is a retail company located in the City of Industry, California. Operating within the clothing and pop culture licensed merchandise industry, their product portfolio includes apparel, accessories, collectibles, home goods, and gift items. BoxLunch and Hot Topic are known for their focus on pop culture and music-oriented fashion and lifestyle products, targeting a customer base that primarily includes teens and young adults. Hot Topic was founded in 1988, with the creation of BoxLunch following later in 2015. Their core value is to connect with their customers on a shared love of pop culture while giving back to those in need. BoxLunch has a philanthropic partnership with Feeding America, with every $10 spent by customers translating to a donated meal. Hot Topic, on the other hand, focuses on social responsibility and environmental sustainability through various initiatives.
Industry
Apparel and accessories stores and retail
Company size
10,000+ Employees
Headquarters location
City of Industry, CA, US