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Cyber Security Help Desk Jobs in Iowa (NOW HIRING)

Cornerstone Church

IT Specialist

Ames, IA · On-site

Provide day-to-day technical support through the Help Desk, resolving IT-related issues efficiently ... Implement and oversee basic cybersecurity measures, including password policies, MFA, and regular ...

Cornerstone Church

IT Specialist

Ames, IA

Provide day-to-day technical support through the Help Desk, resolving IT-related issues efficiently ... Implement and oversee basic cybersecurity measures, including password policies, MFA, and regular ...

nLeague

IT Field Support Specialist

Mount Pleasant, IA · On-site

... development, cybersecurity, systems analysis, or network engineering; this is a hands-on ... Operations & Help Desk * Serve as the primary technical contact for MPCF users regarding hardware ...

Apollo ITS

IT Systems Engineer

Mount Pleasant, IA · On-site

Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis ... Operations & Help Desk * Serve as the primary technical contact for MPCF users regarding hardware ...

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Cyber Security Help Desk information

See Iowa salary details

$42.3K

$87.5K

$136.2K

How much do cyber security help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for cyber security help desk in Iowa is $87,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
More about Cyber Security Help Desk jobs
What are popular job titles related to Cyber Security Help Desk jobs in Iowa? For Cyber Security Help Desk jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Iowa look for? The top searched job categories for Cyber Security Help Desk jobs in Iowa are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Iowa as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $87,511 per year, or $42.1 per hour.
IT Help Desk Support Technician

IT Help Desk Support Technician

Graham Construction

Des Moines, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Who you are:
An IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.


Graham Construction, a 3G Company's core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.

  1. We Live the Graham Mentality
  2. We Never Compromise Our Reputation
  3. We Do Whatever it Takes to Get the Job Done
  4. We Are Professional
  5. We Are ALL Committed to Safety.


Hear more from our employees.


A day in the life of a IT Help Desk Support Technician at Graham Construction, a 3G Company: You'll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You'll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, you'll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.


Job Title: IT Help Desk Support Technician

Reports To: IT Help Desk Manager

Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.


What you'll do:

  • Provide timely onsite and remote technical support for employee's hardware, software, and mobile devices.
  • Perform regular maintenance tasks, including installation and upgrade of software.
  • Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance.
  • Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.
  • Assist with new employee onboarding and IT training.
  • Assist with IT Initiatives
  • Plan and coordinate set up of new employee's software and hardware devices.
  • Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.)
  • All other duties as assigned


What knowledge, skills, and abilities you'll bring:


  • Associates degree in information technology, computer science, cyber security or related degree.
  • At least two years of experience assisting end users in a IT capacity, preferred.
  • Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365 Admin, MS Office Suites, Microsoft Endpoint Manager
  • Outstanding communicator, both orally and written
  • Excellent customer service skills
  • Comfortable with a fast-paced environment
  • Self-starter who works well independently
  • Ability to prioritize given tasks and work efficiently towards completing them
  • Detail-oriented and exceptional organizational skills
  • Strong problem solver and analytical thinker
  • Professional demeanor


Legal Requirements:

  • Valid driver's license
  • Ability to pass post offer employment testing
  • Ability to pass a post offer drug test
  • Ability to take and pass OSHA 30 certification
  • Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required).
  • This is an onsite role. Must have the ability to report to our Des Moines, IA office Monday - Friday.


What benefits you'll enjoy:

  • 401K with a 6% immediate vesting match
  • Personalized growth opportunities
  • Two healthcare plans to choose from
  • Vision, Dental, & Life Insurance
  • Paid Time Off
  • 9 Company holidays annually


More about Graham Construction, a 3G Company:John Graham, a well-known developer, in the Midwest founded Graham Construction in 1981. John believed in building relationships, always doing the right thing, and looking at each project as a long-term promise; that needed to stand the test of time. More than 40 years later our company still holds these values. Graham Construction, a 3G Company, has grown into a premier Midwest General Contractor and Construction Manager. The commitment to quality and client satisfaction has led us to a long list of repetitive business, growth into three regions, and a leading employer.

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