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Cyber Security Help Desk Jobs (NOW HIRING)

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

Lee College

Help Desk Technician

Baytown, TX · On-site

$44K - $46K/yr

The Help Desk Technician is responsible for providing first level technical assistance and support ... Cybersecurity experience preferred. Lee College does not discriminate on the basis of race, color ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

Chenega MIOS

Help Desk Specialist

Hurlburt Field, FL · On-site

Escalate complex technical issues to system administrators, cybersecurity personnel, software ... Monitor help desk queues and ensure timely follow-up with customers. * Assist with software ...

SecuriGence

Help Desk Specialist

Hurlburt Field, FL

Summary Help Desk Specialist Hurlburt Field, FL Are you ready to enhance your skills and build your ... Escalate complex technical issues to system administrators, cybersecurity personnel, software ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

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Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do cyber security help desk jobs pay per year?

As of Jul 30, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

More about Cyber Security Help Desk jobs
What cities are hiring for Cyber Security Help Desk jobs? Cities with the most Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Cyber Security Help Desk jobs? States with the most job openings for Cyber Security Help Desk jobs include:
What job categories do people searching Cyber Security Help Desk jobs look for? The top searched job categories for Cyber Security Help Desk jobs are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.

Help Desk Specialist

Helm Point Solutions

Columbia, MD

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD · Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K–$85K 

Secure the Mission. Set the Standard in Cybersecurity.

Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation’s most critical systems and infrastructure. We’re seeking Help Desk Specialists to support a program in the Ft. Meade area.

What You’ll Do
As a Help Desk Specialist, you will:

  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:

  • TS/SCI with Polygraph 
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Why You’ll Love Working Here
At Helm Point, you’re more than a seat — you’re a key mission partner. We offer:

  • A supportive leadership team that listens and invests in your growth
  • A collaborative, security-cleared team passionate about mission success
  • Career advancement opportunities with a rapidly growing company

Our Benefits

  • CareFirst Gold Medical, Dental, Vision
  • 401(k) with Company Match
  • Profit Sharing & Performance Bonuses
  • Annual Education & Training Allowance
  • Leave Buy-Back Program
  • Community Engagement Opportunities
  • Flexible work environment and career growth support

Next Steps
We are actively hiring and may use this job listing to fill multiple positions. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.

Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.