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Cyber Security Help Desk Jobs (NOW HIRING)

S2Technologies

Help Desk Specialist

Washington, DC

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... cybersecurity and systems compliance; maintaining SharePoint and web content; and managing ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... cybersecurity and systems compliance; maintaining SharePoint and web content; and managing ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

... cybersecurity best practices, and applicable regulatory requirements. This role is essential to ... help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved ...

Digital Consultants LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Coordinate with systems administrators, network specialists, cybersecurity personnel, and ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Coordinate with systems administrators, network specialists, cybersecurity personnel, and ...

CPM

Help Desk Manager

Waterloo, IA · On-site

... Help Desk staff follow cybersecurity policies. • Support internal and external audits. • Partner with Information Security to maintain compliance. • Support computer lifecycle management ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...

Moxtek

Help Desk Technician

Orem, UT · On-site

$17.50 - $23.50/hr

Familiar with Cybersecurity platforms * Installation and troubleshooting of software on Windows OS ... Help Desk person with a positive attitude and a good work ethic. You will be trained by the former ...

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Cyber Security Help Desk information

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How much do cyber security help desk jobs pay per year?

As of Jul 9, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

More about Cyber Security Help Desk jobs
What cities are hiring for Cyber Security Help Desk jobs? Cities with the most Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Cyber Security Help Desk jobs? States with the most job openings for Cyber Security Help Desk jobs include:
What job categories do people searching Cyber Security Help Desk jobs look for? The top searched job categories for Cyber Security Help Desk jobs are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 95% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.
Help Desk Specialist

Help Desk Specialist

S2Technologies

Washington, DC

Full-time

Posted 24 days ago

Job description

Position Title: Help Desk Specialist

Position Overview:

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detailoriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Position Responsibilities:

  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. Update and maintain SharePoint sites and web based tools. Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. Manage IT asset inventories, including equipment tracking, transfers, and turnins. Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:

  • Minimum 3-5 years' experience in IT help desk or system administration roles supporting defense or federal environments. Handson experience with configuration management, client systems support, and rolebased access control. Strong understanding of DoD cybersecurity standards, including the Risk Management Framework (RMF) and DISA security requirements. Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. Proficiency with SharePoint administration, web content updates, and common collaboration tools. Experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related securenetwork technologies.

Required Security Clearance:

  • Top Secret (TS) with SCI eligibility

Required Certification(s):

  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

  • Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; OR Associate degree with 4 additional years of relevant experience; OR 6+ years directly relevant DoD help desk/admin experience.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.


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