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Cyber Security Help Desk Jobs (NOW HIRING)

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... cybersecurity and systems compliance; maintaining SharePoint and web content; and managing ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

American Ops

Help Desk Lead

Montgomery, AL · On-site

$80 - $100/hr

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ... High school diploma or GED required * 2+ years of related work experience * Cyber Security ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

BTI

Help Desk Manager

Washington, DC · On-site

$125 - $150/hr

... in cybersecurity, program management, enterprise IT, and technical oversight services.Company ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

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Cyber Security Help Desk information

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How much do cyber security help desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

More about Cyber Security Help Desk jobs

What cities are hiring for Cyber Security Help Desk jobs?

Cities with the most Cyber Security Help Desk job openings:

What are the most commonly searched types of Cyber Security Help Desk jobs?

The most popular types of Cyber Security Help Desk jobs are:

What states have the most Cyber Security Help Desk jobs?

States with the most job openings for Cyber Security Help Desk jobs include:

What are popular job titles related to Cyber Security Help Desk jobs?

For Cyber Security Help Desk jobs, the most frequently searched job titles are:

Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.

Help Desk Specialist

Washington, DC • On-site

S2Technologies
See more jobs at S2Technologiesexternal

Full-time

Re-posted 25 days ago

Job description

Position Title: Help Desk Specialist

Position Overview:

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detailoriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Position Responsibilities:

  • Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. Update and maintain SharePoint sites and web based tools. Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. Manage IT asset inventories, including equipment tracking, transfers, and turnins. Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:

  • Minimum 1 year of relevant experience in IT help desk, client support, system administration, or related IT support roles. Handson experience with configuration management, client systems support, and rolebased access control. Working knowledge of DoD cybersecurity and information assurance requirements, including applicable DISA and Air Force security policies. Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. Proficiency with SharePoint administration, web content updates, and common collaboration tools. Familiarity with or experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies.
  • DoD or federal IT support experience preferred

Required Security Clearance:

  • Top Secret (TS) with SCI eligibility

Required Certification(s):

  • DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

  • Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

  • High school diploma or equivalent required. Relevant technical education, certifications, or college coursework preferred.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.


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