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Cyber Security Help Desk Jobs (NOW HIRING)

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

... cybersecurity best practices, and applicable regulatory requirements. This role is essential to ... help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...

City of Rocky Mount

HELP DESK SUPERVISOR

Rocky Mount, NC · On-site

$69K - $103K/yr

JOB SUMMARY Responsible for the daily operations of the City's help desk, the supervision of ... Cybersecurity Operations Serve as the primary intake point for all cybersecurity incidents ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Trace Systems

Help Desk Specialist

Washington, DC · On-site

$48K - $51K/yr

Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities ... cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of ...

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Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do cyber security help desk jobs pay per year?

As of Jun 15, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

More about Cyber Security Help Desk jobs
What cities are hiring for Cyber Security Help Desk jobs? Cities with the most Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Cyber Security Help Desk jobs? States with the most job openings for Cyber Security Help Desk jobs include:
What job categories do people searching Cyber Security Help Desk jobs look for? The top searched job categories for Cyber Security Help Desk jobs are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 46% Part Time, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.
Help Desk Lead

Help Desk Lead

American Operations Corporation

Montgomery, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       ITSM/ticketing systems

       Incident management

       Escalation coordination

       Operational reporting

       Help Desk governance

       Agile sustainment integration

Certifications

Preferred:

       ITIL Foundation

       Security+

Experience

       7+ years Help Desk management.

       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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