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On Call Cyber Security Help Desk Jobs (NOW HIRING)

IT TechPros, Inc.

Help Desk Specialist II

Escondido, CA · On-site

$22 - $27/hr

Participate in an on-call rotation, including occasional weekend coverage, to support client needs ... cybersecurity professionals, and participation in projects that deepen your technical skills.

New Hope

Help Desk Support Technican

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

Ability to respond to mission critical needs on an on-call basis (10%) * High School diploma or GED ... We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

... cybersecurity best practices, and applicable regulatory requirements. This role is essential to ... help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...

City of Rocky Mount

HELP DESK SUPERVISOR

Rocky Mount, NC · On-site

$69K - $103K/yr

JOB SUMMARY Responsible for the daily operations of the City's help desk, the supervision of ... Cybersecurity Operations Serve as the primary intake point for all cybersecurity incidents ...

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On Call Cyber Security Help Desk information

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How much do on call cyber security help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for on call cyber security help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
More about On Call Cyber Security Help Desk jobs
What cities are hiring for On Call Cyber Security Help Desk jobs? Cities with the most On Call Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most On Call Cyber Security Help Desk jobs? States with the most job openings for On Call Cyber Security Help Desk jobs include:
What job categories do people searching On Call Cyber Security Help Desk jobs look for? The top searched job categories for On Call Cyber Security Help Desk jobs are:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.
Inside Sales Help Desk Specialist

Inside Sales Help Desk Specialist

Splashwire

Mechanicsburg, PA • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Title: Inside Sales and Help Desk Specialist

Location: Splashwire, Inc, Mechanicsburg, PA

Job Type: Full-Time, In-House

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (In-House) + On-Call Rotation

Job Summary:

We are seeking a dynamic and detail-oriented Inside Sales and Help Desk Specialist to join our team. This role is a 50/50 split between inside sales and Tier 1 help desk support. The ideal candidate must be able to multitask between sales and procurement responsibilities while also effectively managing and resolving IT support tickets. This position requires excellent communication skills, strong organizational abilities, and the ability to collaborate with both customers and internal technical teams.

Key Responsibilities:

Inside Sales (50%)

  • Prepare and process quotes, orders, and purchase requests for IT products, including servers, network equipment, computers, and software.
  • Procure and receive IT hardware and software, ensuring accurate inventory tracking and order fulfillment.
  • Maintain strong vendor and supplier relationships to secure competitive pricing and product availability.
  • Assist with pricing negotiations and contract management for hardware and software purchases.
  • Work closely with the accounting and technical teams to ensure seamless order processing and delivery.
  • Maintain accurate records of sales transactions, order status, and vendor agreements.

Help Desk (50%)

  • Triage, manage, and resolve Tier 1 help desk tickets, including basic troubleshooting of hardware, software, and network issues.
  • Provide first-level support for end users via phone, email, and ticketing system.
  • Document troubleshooting steps, solutions, and resolutions accurately in the ticketing system.
  • Communicate effectively with customers, technical teams, and C-Level executives regarding ticket status and resolutions.
  • Escalate complex issues to Tier 2/Tier 3 support when necessary, ensuring proper follow-through.
  • Participate in the on-call rotation schedule to provide after-hours support as needed.

Qualifications & Skills:

  • 1-3 years of experience in inside sales, procurement, or IT help desk support.
  • Strong understanding of IT hardware and software, including servers, networking equipment, and workstations.
  • Familiarity with sales and procurement processes, including quoting, ordering, and vendor management.
  • Experience with ticketing systems and IT service management best practices.
  • Excellent customer service and communication skills (verbal and written).
  • Ability to multitask and work independently in a fast-paced environment.
  • Strong organizational and documentation skills to track orders and support tickets effectively.
  • Basic knowledge of Windows, macOS, and networking concepts (preferred but not required).

Work Environment & Benefits:

  • In-house role, Monday – Friday, 8 AM – 5 PM with a structured work environment.
  • Participation in an on-call rotation for after-hours support.
  • Opportunity to work in a hybrid role that combines sales, procurement, and technical support.
  • Competitive salary and benefits package, including health insurance, paid time off, and professional development opportunities.

If you are a self-motivated professional with a mix of sales and technical support skills, we invite you to apply and become a vital part of our growing team!

Company Description

Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO’s, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.