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Evening Cyber Security Help Desk Jobs (NOW HIRING)

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

Lee College

Help Desk Technician

Baytown, TX · On-site

$44K - $46K/yr

The Help Desk Technician is responsible for providing first level technical assistance and support ... Cybersecurity experience preferred. Lee College does not discriminate on the basis of race, color ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

Chenega MIOS

Help Desk Specialist

Hurlburt Field, FL · On-site

Escalate complex technical issues to system administrators, cybersecurity personnel, software ... Monitor help desk queues and ensure timely follow-up with customers. * Assist with software ...

SecuriGence

Help Desk Specialist

Hurlburt Field, FL

Summary Help Desk Specialist Hurlburt Field, FL Are you ready to enhance your skills and build your ... Escalate complex technical issues to system administrators, cybersecurity personnel, software ...

SecuriGence

Help Desk Specialist

Hurlburt Field, FL · On-site

Escalate complex technical issues to system administrators, cybersecurity personnel, software ... Monitor help desk queues and ensure timely follow-up with customers. * Assist with software ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

Assist with occasional evening and weekend event support as needed.Documentation & Operational ... Cybersecurity & Best PracticesFollow institutional cybersecurity policies and technology standards.

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All JobsEvening Cyber Security Help Desk Jobs

Evening Cyber Security Help Desk information

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$57K

$133K

$186K

How much do evening cyber security help desk jobs pay per year?

As of Jul 30, 2026, the average yearly pay for evening cyber security help desk in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is the difference between Evening Cyber Security Help Desk vs Cyber Security Analyst?

AspectEvening Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CompTIA Security+, CISSP, CEH
Work EnvironmentHelp desk, support center, shift-basedSecurity operations center, proactive analysis
Employer & Industry UsageIT support teams, managed service providersSecurity firms, corporate IT departments

The Evening Cyber Security Help Desk primarily handles support requests, troubleshooting, and incident response during evening shifts, focusing on reactive support. In contrast, a Cyber Security Analyst conducts proactive security monitoring, threat analysis, and vulnerability assessments. While both roles require cybersecurity certifications, the Help Desk role emphasizes support and incident response, whereas the Analyst role involves strategic security planning and analysis.

What are the key skills and qualifications needed to thrive as an Evening Cyber Security Help Desk professional, and why are they important?

To thrive as an Evening Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting, and a background in IT or cybersecurity, often supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with ticketing systems, remote monitoring tools, and security information and event management (SIEM) platforms is typically required. Strong problem-solving abilities, effective communication, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for effectively resolving security incidents, supporting end-users, and maintaining organizational security after hours.

What is an Evening Cyber Security Help Desk?

An Evening Cyber Security Help Desk is a specialized support role that provides assistance with cybersecurity issues during evening hours. Professionals in this position troubleshoot security incidents, assist users with password resets, address potential threats, and ensure security protocols are maintained after regular business hours. They play a crucial role in maintaining an organization's security posture by monitoring systems, responding to alerts, and escalating incidents when necessary. This role often requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with non-technical users.

What are the main challenges faced by an Evening Cyber Security Help Desk professional, and how can they be addressed?

One of the main challenges in an Evening Cyber Security Help Desk role is handling urgent incidents or security breaches that may arise during off-peak hours, often with limited immediate support from other departments. Professionals must be adept at quickly assessing threats, troubleshooting issues, and escalating incidents appropriately. Strong communication skills are also essential, as you'll often coordinate with remote teams or on-call staff. To succeed, familiarize yourself with escalation protocols, develop problem-solving skills, and stay up-to-date with the latest cyber threats and response procedures.
More about Evening Cyber Security Help Desk jobs
What cities are hiring for Evening Cyber Security Help Desk jobs? Cities with the most Evening Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
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Evening Cyber Security Help Desk jobs near you

Help Desk Specialist

Helm Point Solutions

Columbia, MD

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD · Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K–$85K 

Secure the Mission. Set the Standard in Cybersecurity.

Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation’s most critical systems and infrastructure. We’re seeking Help Desk Specialists to support a program in the Ft. Meade area.

What You’ll Do
As a Help Desk Specialist, you will:

  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:

  • TS/SCI with Polygraph 
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Why You’ll Love Working Here
At Helm Point, you’re more than a seat — you’re a key mission partner. We offer:

  • A supportive leadership team that listens and invests in your growth
  • A collaborative, security-cleared team passionate about mission success
  • Career advancement opportunities with a rapidly growing company

Our Benefits

  • CareFirst Gold Medical, Dental, Vision
  • 401(k) with Company Match
  • Profit Sharing & Performance Bonuses
  • Annual Education & Training Allowance
  • Leave Buy-Back Program
  • Community Engagement Opportunities
  • Flexible work environment and career growth support

Next Steps
We are actively hiring and may use this job listing to fill multiple positions. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.

Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.