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Full Time Cyber Security Help Desk Jobs (NOW HIRING)

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

... cybersecurity best practices, and applicable regulatory requirements. This role is essential to ... help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved ...

City of Rocky Mount

HELP DESK SUPERVISOR

Rocky Mount, NC · On-site

$69K - $103K/yr

JOB SUMMARY Responsible for the daily operations of the City's help desk, the supervision of ... Cybersecurity Operations Serve as the primary intake point for all cybersecurity incidents ...

Trace Systems

Help Desk Specialist

Washington, DC · On-site

$48K - $51K/yr

... cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of ... on a full-time schedule. Actual compensation within this range will be determined based on job ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... All full-time roles are eligible for an equity package in the form of stock options. Perks of ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Metova Federal

Help Desk Engineer

Annapolis Junction, MD · On-site

$90K - $130K/yr

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... The position is full-time on-site in Annapolis Junction, MD. As the PCTE Help Desk operates ...

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All JobsCyber Security Help Desk JobsFull Time Cyber Security Help Desk Jobs

Full Time Cyber Security Help Desk information

See salary details

$45K

$93.2K

$145K

How much do full time cyber security help desk jobs pay per year?

As of Jun 13, 2026, the average yearly pay for full time cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a Full Time Cyber Security Help Desk?

A Full Time Cyber Security Help Desk is a role focused on providing technical support and troubleshooting assistance for security-related issues within an organization. Professionals in this position handle tasks such as responding to security alerts, managing user access, assisting with password resets, and educating users on safe computing practices. They act as the first line of defense against cyber threats by helping users resolve problems quickly and escalating more serious security incidents to specialized teams. This role requires strong communication skills, basic knowledge of cybersecurity principles, and familiarity with various security tools and protocols.

What are some common challenges faced by Full Time Cyber Security Help Desk professionals, and how can they be managed effectively?

Full Time Cyber Security Help Desk professionals often encounter challenges such as managing high volumes of security incidents, staying updated with evolving threats, and translating technical information for non-technical users. Effectively managing these challenges involves strong organizational skills, continuous learning through training and certifications, and developing clear communication strategies. Additionally, collaborating closely with IT and security teams helps ensure quick incident resolution and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a Full Time Cyber Security Help Desk professional, and why are they important?

To thrive as a Full Time Cyber Security Help Desk professional, you need a solid grasp of networking, security protocols, troubleshooting, and typically a degree in information technology or a related field. Familiarity with security information and event management (SIEM) tools, ticketing systems, and industry certifications like CompTIA Security+ or Cisco CCNA Security is common. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for quickly identifying and resolving security issues, ensuring organizational safety, and providing effective support to end users.

What is the difference between Full Time Cyber Security Help Desk vs Network Security Technician?

AspectFull Time Cyber Security Help DeskNetwork Security Technician
CertificationsCompTIA Security+, Network+CompTIA Security+, Cisco CCNA Security
Work EnvironmentHelp desk, support centers, IT departmentsNetwork infrastructure, security systems, enterprise networks
Employer & Industry UsageIT support teams across various industriesCybersecurity firms, large corporations, government agencies

While both roles involve cybersecurity skills, the Full Time Cyber Security Help Desk primarily focuses on user support, troubleshooting security issues, and maintaining security protocols. In contrast, a Network Security Technician is more involved in configuring, monitoring, and securing network infrastructure. The help desk role is more customer-facing and support-oriented, whereas the technician role emphasizes technical network security implementation and management.

What cities are hiring for Full Time Cyber Security Help Desk jobs? Cities with the most Full Time Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Full Time Cyber Security Help Desk jobs? States with the most job openings for Full Time Cyber Security Help Desk jobs include:
Full Time Cyber Security Help Desk jobs near you
Help Desk Lead

Help Desk Lead

American Operations Corporation

Montgomery, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       ITSM/ticketing systems

       Incident management

       Escalation coordination

       Operational reporting

       Help Desk governance

       Agile sustainment integration

Certifications

Preferred:

       ITIL Foundation

       Security+

Experience

       7+ years Help Desk management.

       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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