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Full Time Cyber Security Help Desk Jobs (NOW HIRING)

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... All full-time roles are eligible for an equity package in the form of stock options. Perks of ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... Reports To: Help Desk Manager * Employment Type: Full-time, Non-exempt Information Security ...

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... Reports To: Help Desk Manager * Employment Type: Full-time, Non-exempt Information Security ...

Metova Federal

Help Desk Engineer

Orlando, FL

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... The position is full-time on-site in Orlando, FL. As the PCTE Help Desk operates 24x7x365, our ...

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... The position is full-time on-site in Orlando, FL. As the PCTE Help Desk operates 24x7x365, our ...

ATG

Help Desk Specialist

Washington, DC · On-site

... Full-Time ** This position is contingent upon award of the contract. About the Company Athena ... Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Job Type Full-time Description If you are looking for an exciting career opportunity in the ... Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all ...

Superior Skilled Trades

IT Help Desk

Glen Burnie, MD · On-site

$29 - $35/hr

ASAP · DURATION: Full-Time, Long-Term Position IT Help Desk & AI Integration Specialist We are ... cybersecurity best practices, data governance, and AI security policies · Ability to train ...

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Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

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Full Time Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do full time cyber security help desk jobs pay per year?

As of Jul 17, 2026, the average yearly pay for full time cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a Full Time Cyber Security Help Desk?

A Full Time Cyber Security Help Desk is a role focused on providing technical support and troubleshooting assistance for security-related issues within an organization. Professionals in this position handle tasks such as responding to security alerts, managing user access, assisting with password resets, and educating users on safe computing practices. They act as the first line of defense against cyber threats by helping users resolve problems quickly and escalating more serious security incidents to specialized teams. This role requires strong communication skills, basic knowledge of cybersecurity principles, and familiarity with various security tools and protocols.

What are some common challenges faced by Full Time Cyber Security Help Desk professionals, and how can they be managed effectively?

Full Time Cyber Security Help Desk professionals often encounter challenges such as managing high volumes of security incidents, staying updated with evolving threats, and translating technical information for non-technical users. Effectively managing these challenges involves strong organizational skills, continuous learning through training and certifications, and developing clear communication strategies. Additionally, collaborating closely with IT and security teams helps ensure quick incident resolution and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a Full Time Cyber Security Help Desk professional, and why are they important?

To thrive as a Full Time Cyber Security Help Desk professional, you need a solid grasp of networking, security protocols, troubleshooting, and typically a degree in information technology or a related field. Familiarity with security information and event management (SIEM) tools, ticketing systems, and industry certifications like CompTIA Security+ or Cisco CCNA Security is common. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for quickly identifying and resolving security issues, ensuring organizational safety, and providing effective support to end users.

What is the difference between Full Time Cyber Security Help Desk vs Network Security Technician?

AspectFull Time Cyber Security Help DeskNetwork Security Technician
CertificationsCompTIA Security+, Network+CompTIA Security+, Cisco CCNA Security
Work EnvironmentHelp desk, support centers, IT departmentsNetwork infrastructure, security systems, enterprise networks
Employer & Industry UsageIT support teams across various industriesCybersecurity firms, large corporations, government agencies

While both roles involve cybersecurity skills, the Full Time Cyber Security Help Desk primarily focuses on user support, troubleshooting security issues, and maintaining security protocols. In contrast, a Network Security Technician is more involved in configuring, monitoring, and securing network infrastructure. The help desk role is more customer-facing and support-oriented, whereas the technician role emphasizes technical network security implementation and management.

What cities are hiring for Full Time Cyber Security Help Desk jobs? Cities with the most Full Time Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Full Time Cyber Security Help Desk jobs? States with the most job openings for Full Time Cyber Security Help Desk jobs include:
Full Time Cyber Security Help Desk jobs near you

IT Help Desk Technician

MSM Group North America Inc

Saint Petersburg, FL • On-site

Full-time

Posted 24 days ago

Job description

Position Summary
MSM North America is seeking a motivated and service-oriented IT Help Desk Technician to provide technical support for employees in a defense and U.S. Government contracting environment.
This role will support day-to-day IT operations, including troubleshooting user issues, setting up devices, assisting with Microsoft 365 applications, supporting account access, and helping maintain secure technology practices. The position is ideal for someone early in their IT career who has strong customer service skills, a solid technical foundation, and an interest in growing within cybersecurity, cloud administration, and government compliance environments.
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurity partners to support secure, reliable, and compliant IT operations.
Key Responsibilities
Help Desk Support
  • Provide first-level technical support to employees for hardware, software, account access, connectivity, printer, and general IT issues.
  • Respond to help desk tickets, emails, and user requests in a timely and professional manner.
  • Troubleshoot common issues related to laptops, desktops, mobile devices, Microsoft 365, Teams, Outlook, SharePoint, VPN access, and network connectivity.
  • Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or external support resources.
  • Document support requests, troubleshooting steps, resolutions, and recurring issues.

Device & User Account Support
  • Assist with onboarding and offboarding activities, including device setup, account provisioning, access changes, and equipment return.
  • Set up, configure, and maintain laptops, desktops, printers, peripherals, and standard business applications.
  • Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and related systems.
  • Assist with password resets, MFA setup, group memberships, and basic permissions requests.
  • Maintain accurate IT asset inventory and device assignment records.

Microsoft 365 & Cloud Support
  • Provide basic support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
  • Assist users with file access, collaboration tools, mailbox issues, calendar problems, and application troubleshooting.
  • Support endpoint enrollment and basic device management activities through Intune, as directed.
  • Assist with GCC High user access and troubleshooting under the guidance of senior technical resources or external partners.

Cybersecurity & Compliance Support
  • Follow IT security procedures designed to support CMMC Level 2, NIST SP 800-171, and federal cybersecurity requirements.
  • Help enforce basic security practices, including MFA, password hygiene, secure device use, and data protection procedures.
  • Assist with phishing awareness, user training, and reporting suspicious emails or security events.
  • Support documentation and evidence collection for audits, assessments, and compliance activities.
  • Escalate suspected cybersecurity incidents, access issues, or policy violations promptly.

Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent experience will be considered.
  • 1-3 years of experience in help desk, desktop support, technical support, or a similar Tier 1 IT role.
  • Experience supporting Windows laptops/desktops, Microsoft 365, Outlook, Teams, and common business applications.
  • Basic familiarity with user account administration, MFA, password resets, permissions, and endpoint troubleshooting.
  • Exposure to Azure Active Directory / Microsoft Entra ID, Intune, or Microsoft Defender preferred.
  • Exposure to defense, aerospace, manufacturing, or U.S. Government contracting environments preferred, but not required.
  • Basic understanding of cybersecurity best practices; familiarity with CMMC or NIST SP 800-171 is a plus.
  • Strong customer service, communication, organization, and problem-solving skills.
  • Ability to follow documented procedures, escalate appropriately, and maintain confidentiality.

Skills & Certifications
Preferred Skills
  • Windows desktop and laptop troubleshooting
  • Microsoft 365, Outlook, Teams, SharePoint, and OneDrive support
  • Basic Azure AD / Microsoft Entra ID administration
  • Password resets, MFA support, and access troubleshooting
  • Ticketing system documentation and issue tracking
  • Hardware setup, imaging, peripheral support, and asset tracking
  • Basic networking concepts, including Wi-Fi, VPN, DNS, DHCP, and LAN connectivity
  • Security awareness and data protection best practices

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. The IT Help Desk Technician will support employees across the organization and work with leadership, program teams, and external IT/cybersecurity partners to maintain secure and reliable technology operations.
  • U.S. Persons required.
  • Ability to obtain and maintain a U.S. Government Security Clearance preferred.

Apply