ZipRecruiter

Log In

2

Full Time Cyber Security Help Desk Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... All full-time roles are eligible for an equity package in the form of stock options. Perks of ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... Reports To: Help Desk Manager * Employment Type: Full-time, Non-exempt Information Security ...

Metova Federal

Help Desk Engineer

Orlando, FL

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... The position is full-time on-site in Orlando, FL. As the PCTE Help Desk operates 24x7x365, our ...

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... Reports To: Help Desk Manager * Employment Type: Full-time, Non-exempt Information Security ...

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... The position is full-time on-site in Orlando, FL. As the PCTE Help Desk operates 24x7x365, our ...

ATG

Help Desk Specialist

Washington, DC · On-site

... Full-Time ** This position is contingent upon award of the contract. About the Company Athena ... Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Job Type Full-time Description If you are looking for an exciting career opportunity in the ... Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

next page

Showing results 1-20

All JobsCyber Security Help Desk JobsFull Time Cyber Security Help Desk Jobs

Full Time Cyber Security Help Desk information

See salary details

$45K

$93.2K

$145K

How much do full time cyber security help desk jobs pay per year?

As of Jul 16, 2026, the average yearly pay for full time cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a Full Time Cyber Security Help Desk?

A Full Time Cyber Security Help Desk is a role focused on providing technical support and troubleshooting assistance for security-related issues within an organization. Professionals in this position handle tasks such as responding to security alerts, managing user access, assisting with password resets, and educating users on safe computing practices. They act as the first line of defense against cyber threats by helping users resolve problems quickly and escalating more serious security incidents to specialized teams. This role requires strong communication skills, basic knowledge of cybersecurity principles, and familiarity with various security tools and protocols.

What are some common challenges faced by Full Time Cyber Security Help Desk professionals, and how can they be managed effectively?

Full Time Cyber Security Help Desk professionals often encounter challenges such as managing high volumes of security incidents, staying updated with evolving threats, and translating technical information for non-technical users. Effectively managing these challenges involves strong organizational skills, continuous learning through training and certifications, and developing clear communication strategies. Additionally, collaborating closely with IT and security teams helps ensure quick incident resolution and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a Full Time Cyber Security Help Desk professional, and why are they important?

To thrive as a Full Time Cyber Security Help Desk professional, you need a solid grasp of networking, security protocols, troubleshooting, and typically a degree in information technology or a related field. Familiarity with security information and event management (SIEM) tools, ticketing systems, and industry certifications like CompTIA Security+ or Cisco CCNA Security is common. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for quickly identifying and resolving security issues, ensuring organizational safety, and providing effective support to end users.

What is the difference between Full Time Cyber Security Help Desk vs Network Security Technician?

AspectFull Time Cyber Security Help DeskNetwork Security Technician
CertificationsCompTIA Security+, Network+CompTIA Security+, Cisco CCNA Security
Work EnvironmentHelp desk, support centers, IT departmentsNetwork infrastructure, security systems, enterprise networks
Employer & Industry UsageIT support teams across various industriesCybersecurity firms, large corporations, government agencies

While both roles involve cybersecurity skills, the Full Time Cyber Security Help Desk primarily focuses on user support, troubleshooting security issues, and maintaining security protocols. In contrast, a Network Security Technician is more involved in configuring, monitoring, and securing network infrastructure. The help desk role is more customer-facing and support-oriented, whereas the technician role emphasizes technical network security implementation and management.

What cities are hiring for Full Time Cyber Security Help Desk jobs? Cities with the most Full Time Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Full Time Cyber Security Help Desk jobs? States with the most job openings for Full Time Cyber Security Help Desk jobs include:
Full Time Cyber Security Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

Eagle Technologies, Inc.

Arlington, VA

Full-time

Re-posted 20 days ago

Job description

Company Introduction: 

Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.

Job Summary:      

The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.

Essential Functions:

The successful candidate will demonstrate the following capabilities:

  • Creates and manages escalation procedures and ensures service levels are maintained
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Escalates customer/application problems to functional or programming staff as needed and works directly with the support staff towards problem resolution
  • Experience in research, isolation, and resolution steps
  • Responds to and diagnoses problems through interaction with users and determines problem recognition

Education and Experience: 

This position requires a minimum of Associate's degree and three or more years of progressively responsible experience in Helpdesk Support, specifically Momentum, Unified Financial Management Systems (UFMS) and two years or more of work experience working in an acquisition/procurement or similar environment.

 Work Authorization and Additional Requirements:

This position requires US citizenship.

Candidates must be willing to pass a company background check.  

 We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.

Employment Type: FULL_TIME

Apply