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Full Time Cyber Security Help Desk Jobs (NOW HIRING)

Tiffin

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Respond to help desk calls, emails, and support tickets professionally and promptly. * Provide Tier ... Follow company IT policies, cybersecurity procedures, and support standards. * Assist with other ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Job Type Full-time Description If you are looking for an exciting career opportunity in the ... Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

... Science, or Cybersecurity and 1+ year of experience in Help Desk Support Nice If You Have ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

... Science, or Cybersecurity and 1+ year of experience in Help Desk Support Nice If You Have ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Summary Help Desk Supervisor Telework, Orlando FL Metro-Area Are you ready to enhance your skills ... Cybersecurity, Information Technology, and Intelligence. Chronos Operations, LLC is seeking a Help ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

... Science, or Cybersecurity and 1+ year of experience in Help Desk Support Nice If You Have ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

... Science, or Cybersecurity and 1+ year of experience in Help Desk Support Nice If You Have ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Summary Help Desk Supervisor Telework, Orlando FL Metro-Area Are you ready to enhance your skills ... Cybersecurity, Information Technology, and Intelligence. Chronos Operations, LLC is seeking a Help ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

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Showing results 21-40

All JobsCyber Security Help Desk JobsFull Time Cyber Security Help Desk Jobs

Full Time Cyber Security Help Desk information

See salary details

$45K

$93.2K

$145K

How much do full time cyber security help desk jobs pay per year?

As of Aug 7, 2026, the average yearly pay for full time cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a full time cyber security help desk?

A Full Time Cyber Security Help Desk is a role focused on providing technical support and troubleshooting assistance for security-related issues within an organization. Professionals in this position handle tasks such as responding to security alerts, managing user access, assisting with password resets, and educating users on safe computing practices. They act as the first line of defense against cyber threats by helping users resolve problems quickly and escalating more serious security incidents to specialized teams. This role requires strong communication skills, basic knowledge of cybersecurity principles, and familiarity with various security tools and protocols.

What are some common challenges faced by full time cyber security help desk professionals, and how can they be managed effectively?

Full Time Cyber Security Help Desk professionals often encounter challenges such as managing high volumes of security incidents, staying updated with evolving threats, and translating technical information for non-technical users. Effectively managing these challenges involves strong organizational skills, continuous learning through training and certifications, and developing clear communication strategies. Additionally, collaborating closely with IT and security teams helps ensure quick incident resolution and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a full time cyber security help desk professional?

To thrive as a Full Time Cyber Security Help Desk professional, you need a solid grasp of networking, security protocols, troubleshooting, and typically a degree in information technology or a related field. Familiarity with security information and event management (SIEM) tools, ticketing systems, and industry certifications like CompTIA Security+ or Cisco CCNA Security is common. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for quickly identifying and resolving security issues, ensuring organizational safety, and providing effective support to end users.

What is the difference between Full Time Cyber Security Help Desk vs Network Security Technician?

AspectFull Time Cyber Security Help DeskNetwork Security Technician
CertificationsCompTIA Security+, Network+CompTIA Security+, Cisco CCNA Security
Work EnvironmentHelp desk, support centers, IT departmentsNetwork infrastructure, security systems, enterprise networks
Employer & Industry UsageIT support teams across various industriesCybersecurity firms, large corporations, government agencies

While both roles involve cybersecurity skills, the Full Time Cyber Security Help Desk primarily focuses on user support, troubleshooting security issues, and maintaining security protocols. In contrast, a Network Security Technician is more involved in configuring, monitoring, and securing network infrastructure. The help desk role is more customer-facing and support-oriented, whereas the technician role emphasizes technical network security implementation and management.

What cities are hiring for Full Time Cyber Security Help Desk jobs? Cities with the most Full Time Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Full Time Cyber Security Help Desk jobs? States with the most job openings for Full Time Cyber Security Help Desk jobs include:
Full Time Cyber Security Help Desk jobs near you

Help Desk Technician

Astute Technology Management LLC

Columbus, OH • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Location: Columbus, Ohio
Regular Hours: 40 per week, M-F, office open 7am to 6pm EST
Pay Range: $19.00 to $24.00 Hourly
Employment Type: Full-time
Exempt Status: Non-Exempt
PTO Classification: H1
**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.
Who We Are
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
Key Responsibilities
  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.

Qualifications
  • Minimum 2 years' experience in Help Desk or Technical Support.
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.

Benefits
  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Free snacks and beverages onsite

Working Conditions
  • Hybrid role requiring regular office presence
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?
We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.

Apply