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Evening Cyber Security Help Desk Jobs (NOW HIRING)

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

Indigo IT , LLC

Help Desk Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Indigo IT

Help Desk Specialist

Washington, DC

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support enterprise cybersecurity requirements by following established security policies and ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support enterprise cybersecurity requirements by following established security policies and ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

Ampcus Inc

Help Desk Specialist

Washington, DC · On-site

They are seeking a Help Desk Specialist to provide support to internal customers both onsite and ... Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

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How much do evening cyber security help desk jobs pay per year?

As of Aug 19, 2026, the average yearly pay for evening cyber security help desk in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is an evening cyber security help desk?

An Evening Cyber Security Help Desk is a specialized support role that provides assistance with cybersecurity issues during evening hours. Professionals in this position troubleshoot security incidents, assist users with password resets, address potential threats, and ensure security protocols are maintained after regular business hours. They play a crucial role in maintaining an organization's security posture by monitoring systems, responding to alerts, and escalating incidents when necessary. This role often requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with non-technical users.

What are the main challenges faced by an evening cyber security help desk professional, and how can they be addressed?

One of the main challenges in an Evening Cyber Security Help Desk role is handling urgent incidents or security breaches that may arise during off-peak hours, often with limited immediate support from other departments. Professionals must be adept at quickly assessing threats, troubleshooting issues, and escalating incidents appropriately. Strong communication skills are also essential, as you'll often coordinate with remote teams or on-call staff. To succeed, familiarize yourself with escalation protocols, develop problem-solving skills, and stay up-to-date with the latest cyber threats and response procedures.

What are the key skills and qualifications needed to thrive as an evening cyber security help desk professional, and why are they important?

To thrive as an Evening Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting, and a background in IT or cybersecurity, often supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with ticketing systems, remote monitoring tools, and security information and event management (SIEM) platforms is typically required. Strong problem-solving abilities, effective communication, and the ability to remain calm under pressure are essential soft skills for this role. These competencies are crucial for effectively resolving security incidents, supporting end-users, and maintaining organizational security after hours.

What is the difference between Evening Cyber Security Help Desk vs Cyber Security Analyst?

AspectEvening Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CompTIA Security+, CISSP, CEH
Work EnvironmentHelp desk, support center, shift-basedSecurity operations center, proactive analysis
Employer & Industry UsageIT support teams, managed service providersSecurity firms, corporate IT departments

The Evening Cyber Security Help Desk primarily handles support requests, troubleshooting, and incident response during evening shifts, focusing on reactive support. In contrast, a Cyber Security Analyst conducts proactive security monitoring, threat analysis, and vulnerability assessments. While both roles require cybersecurity certifications, the Help Desk role emphasizes support and incident response, whereas the Analyst role involves strategic security planning and analysis.

Does evening cyber security help desk have night shifts?

Yes, evening cyber security help desk roles often include night shifts to provide 24/7 support for organizations. These positions typically require working outside regular daytime hours to ensure continuous security monitoring and incident response.
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What states have the most Evening Cyber Security Help Desk jobs?

States with the most job openings for Evening Cyber Security Help Desk jobs include:

Evening Cyber Security Help Desk jobs near you

IT Help Desk Technician

MSM Group North America Inc

Saint Petersburg, FL • On-site

Full-time

Re-posted 27 days ago

Job description

Position Summary
MSM North America is seeking a motivated and service-oriented IT Help Desk Technician to provide technical support for employees in a defense and U.S. Government contracting environment.
This role will support day-to-day IT operations, including troubleshooting user issues, setting up devices, assisting with Microsoft 365 applications, supporting account access, and helping maintain secure technology practices. The position is ideal for someone early in their IT career who has strong customer service skills, a solid technical foundation, and an interest in growing within cybersecurity, cloud administration, and government compliance environments.
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurity partners to support secure, reliable, and compliant IT operations.
Key Responsibilities
Help Desk Support
  • Provide first-level technical support to employees for hardware, software, account access, connectivity, printer, and general IT issues.
  • Respond to help desk tickets, emails, and user requests in a timely and professional manner.
  • Troubleshoot common issues related to laptops, desktops, mobile devices, Microsoft 365, Teams, Outlook, SharePoint, VPN access, and network connectivity.
  • Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or external support resources.
  • Document support requests, troubleshooting steps, resolutions, and recurring issues.

Device & User Account Support
  • Assist with onboarding and offboarding activities, including device setup, account provisioning, access changes, and equipment return.
  • Set up, configure, and maintain laptops, desktops, printers, peripherals, and standard business applications.
  • Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and related systems.
  • Assist with password resets, MFA setup, group memberships, and basic permissions requests.
  • Maintain accurate IT asset inventory and device assignment records.

Microsoft 365 & Cloud Support
  • Provide basic support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
  • Assist users with file access, collaboration tools, mailbox issues, calendar problems, and application troubleshooting.
  • Support endpoint enrollment and basic device management activities through Intune, as directed.
  • Assist with GCC High user access and troubleshooting under the guidance of senior technical resources or external partners.

Cybersecurity & Compliance Support
  • Follow IT security procedures designed to support CMMC Level 2, NIST SP 800-171, and federal cybersecurity requirements.
  • Help enforce basic security practices, including MFA, password hygiene, secure device use, and data protection procedures.
  • Assist with phishing awareness, user training, and reporting suspicious emails or security events.
  • Support documentation and evidence collection for audits, assessments, and compliance activities.
  • Escalate suspected cybersecurity incidents, access issues, or policy violations promptly.

Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent experience will be considered.
  • 1-3 years of experience in help desk, desktop support, technical support, or a similar Tier 1 IT role.
  • Experience supporting Windows laptops/desktops, Microsoft 365, Outlook, Teams, and common business applications.
  • Basic familiarity with user account administration, MFA, password resets, permissions, and endpoint troubleshooting.
  • Exposure to Azure Active Directory / Microsoft Entra ID, Intune, or Microsoft Defender preferred.
  • Exposure to defense, aerospace, manufacturing, or U.S. Government contracting environments preferred, but not required.
  • Basic understanding of cybersecurity best practices; familiarity with CMMC or NIST SP 800-171 is a plus.
  • Strong customer service, communication, organization, and problem-solving skills.
  • Ability to follow documented procedures, escalate appropriately, and maintain confidentiality.

Skills & Certifications
Preferred Skills
  • Windows desktop and laptop troubleshooting
  • Microsoft 365, Outlook, Teams, SharePoint, and OneDrive support
  • Basic Azure AD / Microsoft Entra ID administration
  • Password resets, MFA support, and access troubleshooting
  • Ticketing system documentation and issue tracking
  • Hardware setup, imaging, peripheral support, and asset tracking
  • Basic networking concepts, including Wi-Fi, VPN, DNS, DHCP, and LAN connectivity
  • Security awareness and data protection best practices

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. The IT Help Desk Technician will support employees across the organization and work with leadership, program teams, and external IT/cybersecurity partners to maintain secure and reliable technology operations.
  • U.S. Persons required.
  • Ability to obtain and maintain a U.S. Government Security Clearance preferred.

Apply