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Freelance Help Desk Tier 2 Jobs (NOW HIRING)

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup, maintenance and support at Plymouth Place. The Help Desk Tier 2 Tech is responsible for complex ...

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Position Summary The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and ...

Omniscius Consulting

Help Desk Tier 1

Annapolis Junction, MD · On-site

$22 - $29.75/hr

Help Desk Tier 1 - System Administrator Level 1 Our client is seeking a Help Desk Tier 1 / System ... Escalate complex or unresolved issues to Tier 2 or specialized technical teams when appropriate.

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Kitsap Credit Union

Help Desk Tier I

Bremerton, WA · On-site

$28.29 - $34.09/hr

As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing ... The Help Desk Tier I's role is to ensure proper computer operation so that end-users can accomplish ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

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How much do freelance help desk tier 2 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for freelance help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Freelance Help Desk Tier 2 jobs near you
Infographic showing various Freelance Help Desk Tier 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier 2

Plymouth Place

La Grange Park, IL • On-site

$22.50/hr

Full-time

Posted 4 days ago

Job description

Description:

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup, maintenance and support at Plymouth Place. The Help Desk Tier 2 Tech is responsible for complex troubleshooting. This position will respond to queries in person, over the phone or remote access. 


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE 

STEWARDSHIP

SERVICE

QUALITY

GROWTH


 Learn about Plymouth Place Benefit Packet offered to all Full-Time Employees: 2026 Benefit Guide here   


· Respond to requests for technical assistance via helpdesk ticketing system.

· Diagnose and resolve technical issues onsite and remotely.

· Log all customer interactions into ticketing system.

· Receiving Tier 1 escalations.

· Follow incidents through to resolution.

· Provide regular updates to residents and employees on their support requests.

· Providing residents and employees with support for company- owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.

· Maintain an accurate tracking of computer assets (desktops, laptops, printers, etc.…)

· Provide remote troubleshooting solutions for computer or operating system issues for end-users remotely.

· Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

· Maintain important records efficiently and accurately.

· Ability to ask for assistance from the System Admin when needed after exhausting other troubleshooting techniques and avenues

· Demonstrated ability to work under pressure.

· Excellent troubleshooting skills and follow through. 

· Good communication and exceptional positive and interpersonal skills.

· Solid organizational skills including attention to detail and multi-tasking skills.

· Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents and employees.

  • Position may require some outside travel. 
  • During emergencies or natural disasters may be required to be on duty for the duration of the disaster. 
  • On-call rotational weekends
Requirements:


· Bachelor’s Degree in Computer Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent Experience

· 3+ Years’ experience as a Tier 2 Help Desk Technician

· Security+ Certification

· ITIL Foundation Certification

· A+ / Network + / Security+/MCSA / MCSE are a plus, but not required


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Demonstrated integrity, ingenuity and inventiveness in the performance of assigned tasks.

· Demonstrated understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)

· Experienced with hardware repair and software troubleshooting

· Strong knowledge of the Network OSI Layers when troubleshooting network issues.

· Ability to easily adapt to and learn new technologies

· Knowledge of PC operating systems and cloud-based platforms.

· Knowledge of firewall and network filtering; common plugins and browsers; and antivirus and mal-ware applications

· Ability to work independently 

· Working knowledge of Microsoft Office 365.

· High level of confidentiality and adhere to HIPAA

· Experience with a ticketing system such as ConnectWise or FAVIO

· Ability to interact at all levels with management internally, and with customers and vendors


 Plymouth Place is an Equal Employment Opportunity and E-Verify compliant Employer  

Apply