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Freelance Help Desk Tier 2 Jobs (NOW HIRING)

Progression Inc.

Help Desk - Tier II&III

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is a company focused on providing IT solutions, and they are seeking a Help Desk Tier II&III professional. The role involves installing and maintaining desktop systems ...

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.50 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

Collects data for support personnel and creates tickets for Tier 2 and above support. * Performs other standard help desk and operational functions, including entering, executing, and monitoring ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

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Freelance Help Desk Tier 2 information

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How much do freelance help desk tier 2 jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for freelance help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Will AI replace IT's help desk?

For a Freelance Help Desk Tier 2 professional, AI is expected to automate routine tasks such as password resets and basic troubleshooting, but complex issues requiring human judgment and customer service skills will still need human intervention. AI tools can enhance efficiency and support, but they are unlikely to fully replace the need for skilled help desk technicians in the near future. Continuous learning and familiarity with AI-assisted support systems remain valuable in this role.

What jobs pay $4000 a week without a degree?

A Freelance Help Desk Tier 2 technician can potentially earn $4,000 a week through high-volume support, specialized skills, or contract work, especially if working independently or for multiple clients. Success depends on experience, certifications like CompTIA or Microsoft, and the ability to handle complex technical issues remotely. Such roles often require strong troubleshooting skills, technical knowledge, and the ability to manage multiple projects efficiently.

How to make 2000 a week working from home?

A Freelance Help Desk Tier 2 technician can earn $2,000 weekly by securing multiple clients, providing high-quality remote support, and specializing in in-demand technical skills. Building a strong reputation, offering efficient service, and leveraging platforms like Upwork or Freelancer can help increase earnings, especially with consistent work and advanced certifications. Earning this level of income typically requires a combination of experience, skill, and effective client management.

How to make $1000 a week remotely?

A Freelance Help Desk Tier 2 technician can earn $1000 or more weekly by taking on multiple clients, providing specialized technical support, and leveraging skills in troubleshooting, remote tools, and customer service. Building a strong reputation and offering flexible hours can help increase earnings, especially with certifications like CompTIA A+ or Network+ to demonstrate expertise.
More about Freelance Help Desk Tier 2 jobs
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Freelance Help Desk Tier 2 jobs near you
Infographic showing various Freelance Help Desk Tier 2 job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support 
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.