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Trainee Help Desk Tier 2 Jobs (NOW HIRING)

Progression Inc.

Help Desk - Tier II&III

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is a company focused on providing IT solutions, and they are seeking a Help Desk Tier II&III professional. The role involves installing and maintaining desktop systems ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer ...

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC

$23.25 - $31.75/hr

Description As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

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Trainee Help Desk Tier 2 information

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$26.5K

$38K

$57.5K

How much do trainee help desk tier 2 jobs pay per year?

As of Jun 17, 2026, the average yearly pay for trainee help desk tier 2 in the United States is $37,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,000.00 per year, depending on experience, location, and employer.

How long does IT take to become tier 2 help desk?

Becoming a Tier 2 Help Desk technician typically requires 1 to 2 years of experience in technical support, along with strong troubleshooting skills and knowledge of operating systems, networking, and common software. Many professionals gain this experience through entry-level help desk roles, certifications like CompTIA A+ or Network+, and on-the-job training.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level project managers, or certain freelance professionals in fields like IT, finance, or law. These positions often require extensive experience, advanced skills, certifications, or a strong client base, and may involve consulting, contract work, or leadership responsibilities.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

What is a Tier 2 help desk job description?

A Tier 2 help desk technician handles more complex technical issues that cannot be resolved by Tier 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and escalate unresolved issues to Tier 3 or specialized teams as needed, requiring strong technical knowledge and customer service skills.

What is Tier 1 and Tier 2 help desk?

A Trainee Help Desk Tier 2 role involves providing advanced technical support after initial troubleshooting. Tier 1 help desk staff handle basic issues like password resets and account access, while Tier 2 staff resolve more complex problems requiring deeper technical knowledge and diagnostic skills.
More about Trainee Help Desk Tier 2 jobs
What cities are hiring for Trainee Help Desk Tier 2 jobs? Cities with the most Trainee Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Trainee Help Desk Tier 2 jobs? States with the most job openings for Trainee Help Desk Tier 2 jobs include:
What job categories do people searching Trainee Help Desk Tier 2 jobs look for? The top searched job categories for Trainee Help Desk Tier 2 jobs are:
Trainee Help Desk Tier 2 jobs near you
Infographic showing various Trainee Help Desk Tier 2 job openings in the United States as of June 2026, with employment types broken down into 33% As Needed, and 67% Full Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,968 per year, or $18.3 per hour.

Help Desk Tier II Administrator

Geospatial And Cloud Analytics Inc

Quantico, VA

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
  • DoD 8570 - IAT Level I, Security+ CE
  • Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
  • Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
  • Top Secret clearance
  • High school Diploma
  • Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • PTO Cash out
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • 70% employer paid Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.