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Night Shift Cyber Security Help Desk Jobs (NOW HIRING)

Akima

$34.46 - $39.27/hr

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with ... Desired Qualifications: * Bachelor of Science degree in IT, Cybersecurity, Data Science ...

New

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Cybersecurity & Compliance * Ensure Help Desk staff follow cybersecurity policies. * Support internal and external audits. * Partner with Information Security to maintain compliance. Asset & Endpoint ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Oversee incident response, escalation procedures, and shift coverage to maintain continuous support ... Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Maintain and optimize server, network, cloud, and cybersecurity environments. * Administer ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday - Friday HELP DESK TECHNICIAN ...

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How much do night shift cyber security help desk jobs pay per year?

As of Aug 12, 2026, the average yearly pay for night shift cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.
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Night Shift Cyber Security Help Desk jobs near you

Help Desk & Security Support Technician (Night Shift)

NOVO

Plano, TX • On-site

$70K - $90K/yr

Full-time

Medical, PTO

Re-posted 12 days ago

Job description


Position Summary
The Help Desk & Security Support Technician (Overnight Shift) provides after-hours technical support and security monitoring and remediation for our customers and internal systems, with a primary focus on supporting international end users and responding to security-related alerts across global time zones. This role serves as a key overnight support resource, independently handling help desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7 customer support, system availability, and cybersecurity posture, with an increased emphasis on incident monitoring, containment, documentation, and timely escalation during overnight hours.
Position Shift Hours: 10 PM - 7 AM
Roles & Responsibilities
End-User & After-Hours Support
  • Serve as the primary point of contact for help desk tickets received during overnight hours.
  • Provide phone and ticket-based support for end users experiencing issues with:
  • Workstations, laptops, mobile devices, and printers
  • Core business applications
  • Microsoft 365 services including email, Microsoft Teams, and collaboration tools
  • Research, troubleshoot, and resolve technical issues independently when possible.
  • Clearly document all troubleshooting steps, actions taken, and outcomes within the help desk ticketing system to support seamless hand off to daytime teams.
  • Communicate professionally and effectively with users, customers, and internal teams during after-hours incidents.

Security Monitoring & Incident Response
  • Monitor and respond to security-related alerts and tickets during overnight hours, including:
  • Phishing and suspicious email reports
  • Suspected account compromise
  • Endpoint and device security alerts
  • MFA and authentication-related issues
  • Perform initial investigation and containment actions such as:
  • Account lockouts and password resets
  • MFA resets or enforcement
  • Device isolation or access restriction, as directed by run books
  • Escalate confirmed or high-risk security incidents in accordance with established incident response and escalation procedures.
  • Maintain heightened security awareness during off-hours, when risk and response time are critical.

Operational Ownership
  • Independently manage workload and prioritize tickets with minimal supervision during overnight shifts.
  • Follow documented run books, standard operating procedures, and escalation paths.
  • Contribute detailed incident notes, summaries, and recommendations for follow-up by engineering or security teams.
  • Assist with user onboarding, offboarding, and emergency access requests that occur outside normal business hours.

Requirements
Required Qualifications
  • High school diploma required; additional technical educationpreferred.
  • 3+ years of experience in an IT help desk, tech support, orsimilar role with the ability to troubleshoot all aspects of computercomponents.
  • Experience supporting Microsoft, Apple and Android environmentsand Microsoft 365/Azure services.
  • Working knowledge of identity and access concepts, includingpasswords, MFA, and account security.
  • Ability to work independently and make sound decisions duringovernight hours.
  • Strong troubleshooting, documentation, and communication skills.
  • Professional, calm demeanor when responding to after-hoursincidents.

Preferred Qualifications
  • Experience handling security-related incidents such as phishing,malware, or account compromise.
  • Familiarity with Microsoft security tooling, including MicrosoftDefender, email security platforms, or endpoint protection solutions.
  • Experience with Active Directory, Azure AD / Microsoft Entra ID.
  • Industry certifications such as CompTIA A+, Security+, orMicrosoft certifications are a plus.

Benefits
What NOVO Offers
  • Health Insurance
  • PTO and Holiday Pay
  • Bonus Program
  • Opportunity for growth
  • Remote Work Opportunity

Apply