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Help Desk Tier 3 Jobs (NOW HIRING)

Peraton

Help Desk Tier III

Reston, VA · On-site

$66K - $106K/yr

Help Desk Tier III Job Locations US Requisition ID 2026-166044 Position Category Cyber Security Clearance Secret Responsibilities Peraton is seeking a Help Desk Tier III Subject Matter Expert. The ...

Peraton

Help Desk Tier III

Herndon, VA · On-site

$66K - $106K/yr

Help Desk Tier III Job Locations US Requisition ID 2026-166044 Position Category Cyber Security Clearance Secret Responsibilities Peraton is seeking a Help Desk Tier III Subject Matter Expert. The ...

Progression, Inc.

Help Desk - Tier II

Alexandria, VA · On-site

$35 - $43/hr

Experienced Tier II Helpdesk Specialist (Tier II Helpdesk Specialist) 3 - 5 plus years of professional Help Desk Tier II experience required * 3- 5 5 plus years of Active Directory experience ...

Progression, Inc.

Help Desk - Tier II

Mclean, VA · On-site

$35 - $43/hr

Active Secret Clearance required Experienced Tier II Helpdesk Specialist (Tier II Helpdesk Specialist) 3 - 5 plus years of professional Help Desk Tier II experience required 3- 5 5 plus years of ...

Progression, Inc.

Help Desk - Tier II&III

Quantico, VA · On-site

$21.50 - $29/hr

Help Desk Tier II&III Quantico, VA MUST: Active Top Secret clearance is required 3 - 5 years of Help Desk Tier II experience 3 - 5 years of installing, maintaining, repairing desktop operating ...

Progression, Inc.

Help Desk - Tier II&III

Triangle, VA · On-site

$21 - $28.50/hr

Help Desk Tier II&III Quantico, VA MUST: Active Top Secret clearance is required 3 - 5 years of Help Desk Tier II experience 3 - 5 years of installing, maintaining, repairing desktop operating ...

Cardinal Integrated

Tier III Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...

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SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$80K - $120K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$80K - $120K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$80K - $120K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$80K - $120K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

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Help Desk Tier 3 information

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How much do help desk tier 3 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

How does a Help Desk Tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are Help Desk Tier 3 technicians?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

More about Help Desk Tier 3 jobs
What cities are hiring for Help Desk Tier 3 jobs? Cities with the most Help Desk Tier 3 job openings:
What states have the most Help Desk Tier 3 jobs? States with the most job openings for Help Desk Tier 3 jobs include:
What job categories do people searching Help Desk Tier 3 jobs look for? The top searched job categories for Help Desk Tier 3 jobs are:
Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 96% Full Time, 2% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Tier III

Help Desk Tier III

Peraton

Reston, VA • On-site

$66K - $106K/yr

Other

This job post has expired today. Applications are no longer accepted.

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

39th of 204 rated it services

Job description


Help Desk Tier III
Job Locations
US
Requisition ID
2026-166044
Position Category
Cyber Security
Clearance
Secret
Responsibilities

Peraton is seeking a Help Desk Tier III Subject Matter Expert. The Help Desk Tier III SME provides technical experience and expertise to our DISA client in providing engineering and support for the deployment and implementation of the Assured Compliance Assessment Solution (ACAS) program. This SME will support the engineering, implementation, deployment, and sustainment of the ACAS solution and work closely with the DISA and its customers across the DoD. This position will serve as a technical SME for all ACAS issues, concerns, deployment, and implementation activities. This SME will engage in customer tickets forwarded through DISA's ticket system from Tier II, and if necessary escalate the case and work with the vendor to resolve. The SME will additionally perform testing and evaluation of new software as released by the vendor leveraging test plans, review and update documentation as needed, and any other activities in support of the program.

The SME will:

    Provide implementation, engineering, and administration support to ACAS for DoD under this task order.
  • Assist with deploying and configuring the ACAS solution. Provide overall architecture guidance.
  • Provide operational testing and evaluation support for the ACAS components and future releases.
  • Troubleshoot ACAS issues. Work with and mentor implementation teams on all technical aspects of the ACAS solution.
  • This SME will interface with DoD community for ACAS related issues and program guidance.
  • Collaborate with the DISA engineers, implementation teams, and ES management team.
  • Work closely with the ACAS Lab to resolve any technical issues.
  • Provide Tier III support to the ACAS implementation.
Qualifications
  • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with HS diploma
  • Must have active Secret clearance. Potential to be upgraded to TS/SCI clearance
  • Must be a US Citizen
  • Security+ or equivalent certification.
  • Help Desk/Customer Service Background
  • Experience with Security Center, Nessus scanner, Nessus Manager, Nessus Agents, and Nessus Network Monitor.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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