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Help Desk Tier 3 Jobs (NOW HIRING)

CFS

Tier 3 Help Desk

Dublin, OH

$19.25 - $26/hr

Tier 3 Help Desk Technician Onsite, Dublin, OH | $70-85k Are you the person everyone turns to when technology issues get complicated? A growing IT services company in the Dublin area is looking for a ...

New

Progression Inc.

Help Desk - Tier II&III

Washington, DC · On-site

$22.50 - $30.50/hr

Progression Inc. is a company focused on providing IT solutions, and they are seeking a Help Desk Tier II&III professional. The role involves installing and maintaining desktop systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Years' Experience: 3+ years professional experience. Education: Bachelor's degree in information ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$20.25 - $27.25/hr

Act as Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

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Help Desk Tier 3 information

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How much do help desk tier 3 jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Help Desk Tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are Help Desk Tier 3 technicians?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

What is Tier 1, Tier 2, and Tier 3 support?

Help Desk Tier 1 support involves initial troubleshooting and basic issue resolution, often handling common problems and providing user guidance. Tier 2 support handles more complex issues requiring deeper technical knowledge, often involving remote diagnostics or specialized tools. Tier 3 support is the highest level, involving expert technicians or engineers who resolve advanced problems, often related to system architecture or software development.

What is a Tier 3 help desk job description?

A Tier 3 help desk technician handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. They often troubleshoot advanced hardware and software problems, provide in-depth technical assistance, and may collaborate with engineering teams. Strong knowledge of networking, operating systems, and diagnostic tools is essential for this role.

What jobs pay $10,000 a month without a degree?

Help Desk Tier 3 roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in technology or sales that can reach this level often require advanced skills, certifications, or extensive experience, rather than just a job title. Most roles paying this salary level without a degree are in fields like sales, real estate, or entrepreneurship, rather than help desk positions.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

What is tier 3 help desk issue?

A Tier 3 help desk issue involves complex technical problems that cannot be resolved by Tier 1 or Tier 2 support. Help desk technicians at this level typically have advanced technical knowledge, often requiring specialized skills, troubleshooting tools, and sometimes collaboration with engineering teams to resolve persistent or advanced issues.
More about Help Desk Tier 3 jobs
What cities are hiring for Help Desk Tier 3 jobs? Cities with the most Help Desk Tier 3 job openings:
What states have the most Help Desk Tier 3 jobs? States with the most job openings for Help Desk Tier 3 jobs include:
What job categories do people searching Help Desk Tier 3 jobs look for? The top searched job categories for Help Desk Tier 3 jobs are:
Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 1% Internship, 82% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 3 Help Desk

CFS

Dublin, OH

$19.25 - $26/hr

Full-time

Posted 2 days ago

Job description

Tier 3 Help Desk Technician
Onsite, Dublin, OH | $70-85k

Are you the person everyone turns to when technology issues get complicated? A growing IT services company in the Dublin area is looking for a skilled and customer-focused Tier 3 Help Desk Technician to join their team. This is an opportunity to step into a highly visible role where your technical expertise and problem-solving abilities will make an immediate impact.

This onsite opportunity offers a collaborative environment, exposure to a variety of technologies, and the chance to work alongside experienced IT professionals on both day-to-day support and larger infrastructure projects.

What You’ll Do as a Tier 3 Help Desk Technician

As a Tier 3 Help Desk Technician, you will serve as the escalation point for advanced technical issues while helping support and guide Tier 1 and Tier 2 technicians. You’ll work directly with clients and internal teams to troubleshoot complex problems and ensure a high level of customer satisfaction.

Key responsibilities include:

  • Resolving escalated technical support issues via phone, email, remote access, and onsite visits
  • Troubleshooting advanced networking and infrastructure issues
  • Supporting networking environments including TCP/IP, routing, switching, and firewalls
  • Assisting the Network Engineer with IT initiatives and infrastructure projects
  • Providing mentorship and technical guidance to lower-tier support staff
  • Delivering exceptional customer service while managing multiple priorities
What We’re Looking For

The ideal Tier 3 Help Desk Technician will bring strong technical troubleshooting skills along with the ability to communicate effectively with both technical and non-technical users.

Required qualifications:

  • 3+ years of experience independently handling Tier 1 and Tier 2 support responsibilities
  • Strong networking knowledge including TCP/IP, routing, switching, and firewall technologies
  • Excellent troubleshooting and critical thinking skills
  • Strong interpersonal and customer service abilities
  • Ability to thrive in a fast-paced, team-oriented environment

Preferred experience:

  • Experience working within a Managed Service Provider (MSP) environment
  • Microsoft 365 administration and support experience
Why Join?

This Tier 3 Help Desk Technician opportunity offers the chance to work in a collaborative and growth-oriented environment where your contributions are valued. You’ll gain exposure to diverse technologies, work on meaningful IT projects, and continue building your technical expertise alongside a supportive team.

If you are an experienced Tier 3 Help Desk Technician looking for a role where you can take ownership of complex support issues while continuing to grow your career, we would love to hear from you. This Tier 3 Help Desk Technician position is ideal for someone who enjoys both hands-on troubleshooting and collaborating with a strong IT team.
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