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Help Desk Tier 3 Jobs (NOW HIRING)

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

SAIC

Help Desk Tier 3 Systems Lead

San Diego, CA · On-site

$120K - $160K/yr

This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Years' Experience: 3+ years professional experience. Education: Bachelor's degree in information ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

CFS

IT Help Desk Tier 1-2

Romeoville, IL · On-site

$45K - $55K/yr

IT Help Desk Tier 1-2 l No Sponsorship Available IT Help Desk Tier 1-2 Job Details: Compensation: $45,000 - $55,000 Work Environment: Onsite (5 Days) Office Location: Romeoville, IL IT Help Desk Tier ...

American Systems

Service Desk Tier 1 Support

Mclean, VA · On-site

$56K - $59K/yr

Experience: 3 - 5 Years * Active Secret Clearance. * Experience providing Tier 1 help desk or service desk support in an enterprise IT environment is required. * Must be able to perform functions ...

Saint Francis Ministries

Help Desk Tier I

Salina, KS · On-site

$19 - $25.75/hr

The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should gather as much information as possible from the end user. They are responsible for handling first level ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

pplco

IT Help Desk Tier 1

Los Angeles, CA · On-site

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

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Help Desk Tier 3 information

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How much do help desk tier 3 jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Help Desk Tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are Help Desk Tier 3 technicians?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

More about Help Desk Tier 3 jobs
What cities are hiring for Help Desk Tier 3 jobs? Cities with the most Help Desk Tier 3 job openings:
What states have the most Help Desk Tier 3 jobs? States with the most job openings for Help Desk Tier 3 jobs include:
What job categories do people searching Help Desk Tier 3 jobs look for? The top searched job categories for Help Desk Tier 3 jobs are:
Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Tier 3 Systems Lead

Help Desk Tier 3 Systems Lead

SAIC

San Diego, CA • On-site

$120K - $160K/yr

Full-time

Re-posted yesterday

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 208 rated it services

Job description

Job Description
Description
SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.
  • Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner.
  • Manage Jira board and ticket flow to ensure uptime on all systems.
  • Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters.
  • Step in to solve IT related issues for our cutting-edge data and software services platforms.

Qualifications
  • U.S. citizenship and an active TS/SCI clearance.
  • Bachelors degree and 5+ years experience, or 9+ years experience.
  • Experience as an escalation point, team lead, or manager.
  • Experience managing Jira or another ticketing tool.
  • Experience troubleshooting Linux based systems issues.
  • Experience troubleshooting IP, Domain Controller, and/or firewall issues.
  • Understanding of Windows and troubleshooting user and other issues within Windows.
  • Virtual or Cloud based systems operation experience.
  • Sec+ or equivalent IAT II Certification.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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