ZipRecruiter

Log In

1

Help Desk Tier 3 Jobs (NOW HIRING)

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Years' Experience: 3+ years professional experience. Education: Bachelor's degree in information ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Sterling Engineering, Inc.

Be Seen First

Help Desk (Tier 1 support)

Richmond, VA · On-site

$25 - $30/hr

Help Desk (Tier 1 Support) Location: Richmond, VA Employment Type ... Contract-to-Hire Compensation: $25.00/hr-$30.00/hr Shift: 1st Shift (7am-3:30pm) POSITION SUMMARY ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Tier 3 Jobs

Help Desk Tier 3 information

See salary details

$12

$23

$33

How much do help desk tier 3 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk tier 3 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk tier 3?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

How does a help desk tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What are the key skills and qualifications needed to thrive as a help desk tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

More about Help Desk Tier 3 jobs

What cities are hiring for Help Desk Tier 3 jobs?

Cities with the most Help Desk Tier 3 job openings:

What states have the most Help Desk Tier 3 jobs?

States with the most job openings for Help Desk Tier 3 jobs include:

What job categories do people searching Help Desk Tier 3 jobs look for?

The top searched job categories for Help Desk Tier 3 jobs are:

Help Desk Tier 3 jobs near you
Infographic showing various Help Desk Tier 3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier I

Robert Half

Austin, TX • On-site

$22 - $26/hr

Temporary

Posted 8 days ago

Job description

Help Desk Tier I

On Site | Austin, TX | Contract


We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.


Responsibilities:

• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.

• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.

• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.

• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.

• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.

• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.

• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.

• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• At least 1 year of experience in help desk, desktop support, or technical support roles.

• Working knowledge of Windows 10 and general Microsoft Windows support.

• Experience supporting Microsoft 365 or Google Workspace environments.

• Familiarity with Active Directory, including basic account and access administration.

• Ability to troubleshoot common hardware, software, and basic end-user connectivity issues.

• Experience using ticketing systems (Jira or ServiceNow) to manage service requests and document support activity.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs