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Help Desk Iii Jobs (NOW HIRING)

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

AutoSavvy

Help Desk III

Woods Cross, UT

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

AutoSavvy

Help Desk III

Las Vegas, NV

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

AutoSavvy

Help Desk III

San Antonio, TX

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

New

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...

Nuvodia

Help Desk Specialist III

Chandler, AZ

$21.53 - $34.61/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk III must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...

New

Nuvodia

Help Desk Specialist III

Chandler, AZ · On-site

$21.53 - $34.61/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk III must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...

GDIT

Help Desk Technician III

San Antonio, TX · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Yes GDIT is looking for Help Desk Technician III who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas. Tasks in direct support of the government include ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Yes Help Desk Technician III (Executive Support) Advance how our customers operate while you advance your career. Join GDIT as an Executive Support Help Desk Technician III and build an impactful ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Minimum 3 years About the Role We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: * Basic knowledge of Windows and macOS operating systems,

New

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All JobsHelp Desk Iii Jobs

Help Desk Iii information

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How much do help desk iii jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What is a Help Desk III?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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What job categories do people searching Help Desk Iii jobs look for?

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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk III

AutoSavvy

Las Vegas, NV • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

AutoSavvy
At AutoSavvy, we take pride in fostering career growth and promoting from within. With 2-4 new stores opening each year, there are abundant opportunities for those motivated to learn, grow, and advance. With nearly 20 years in business, we have built a steady pipeline of high-quality, exciting vehicles, overcoming supply challenges and ensuring our team always has great options to offer.
Job Summary
As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support hardware, software, security initiatives, while assisting with strategic IT projects.
Help Desk III
Job Responsibilities:
  • Serve as the primary escalation point for complex technical issues that cannot be resolved by Tier I or Tier II support personnel.
  • Diagnose and resolve advanced problems involving desktops, laptops, mobile devices, operating systems, enterprise applications, network connectivity, printers, peripherals, and collaboration tools.
  • Troubleshoot identity and access issues, including user accounts, permissions, multifactor authentication, single sign-on, and directory services.
  • Perform root-cause analysis for recurring or high-impact incidents and implement long-term corrective actions.
  • Manage assigned incidents and service requests from initial escalation through resolution while meeting established service-level agreements.
  • Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to resolve incidents affecting multiple users or business-critical systems.
  • Provide timely, professional updates to users, management, and other stakeholders throughout the incident-resolution process.
  • Support the deployment, configuration, maintenance, and replacement of end-user hardware and software.
  • Use approved administrative and remote-support tools to investigate issues, apply configuration changes, deploy software, and restore services.
  • Create and maintain technical documentation, troubleshooting procedures, knowledge-base articles, system configurations, and resolution records.
  • Mentor Tier I and Tier II technicians by providing technical guidance, reviewing escalations, sharing best practices, and supporting skills development.
  • Identify training needs and contribute to technical training sessions for support staff and end users.
  • Monitor incident trends and service-desk metrics to identify recurring problems, knowledge gaps, and opportunities for process improvement or automation.
  • Participate in problem, change, and asset-management activities in accordance with organizational policies and IT service-management practices.
  • Test software updates, patches, system changes, and new technologies before deployment to the broader organization.
  • Follow cybersecurity policies and promptly identify, document, and escalate suspected security incidents, vulnerabilities, or unauthorized activity.
  • Protect confidential and sensitive information by adhering to access-control, data-protection, and acceptable-use requirements.
  • Support major incident response efforts, including impact assessment, technical troubleshooting, stakeholder communication, service restoration, and post-incident review.
  • Maintain accurate records of support activities, equipment assignments, system changes, and resolutions in the organization's service-management platform.
  • Maintain current knowledge of organizational systems, emerging technologies, cybersecurity threats, and industry best practices.
  • Perform other related technical-support duties and participate in IT projects as assigned.
  • 10% Business travel.

Qualifications & Requirements
  • 5 to 10 years of experience in IT support, system administration, or network management.
  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Advanced knowledge of Windows operating systems and knowledge of IOS.
  • Experience with Azure, Group Policy, and Office 365 administration.
  • Experience with Intune and Entra administration.
  • Experience with Co-Pilot or Chat GPT AI platform knowledge would be ideal.
  • Experience building AI bots is preferred.
  • Knowledge of Cisco Meraki is preferred.
  • Familiarity with cloud computing platforms (Azure) is a plus.
  • Knowledge and understanding of AI principles and practices.
  • Experience with IT security best practices and compliance requirements.
  • Excellent problem-solving skills and the ability to work independently is a must.
  • Strong communication and interpersonal skills to interact with end-users.
  • Automotive dealership software experience preferred.
  • CCNA preferred.

Requirements:
  • Active drivers license and clean driving record
  • Ability to pass a background check
  • Authorization to work in the U.S

Benefits:
  • Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and Employer paid Life Insurance
  • Employee Assistance Program: Free of charge for personal uses such as support and general resources
  • Additional Perks: Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program, Volunteer PTO Program
  • Retirement Savings: Employer matching contributions
  • Paid Time Off: Among the best PTO policies in the industry
  • Paid Holidays: 7 major holidays

Schedule:
  • Full Time
  • Monday to Friday
  • 9 AM to 6 PM or 7 AM to 4 PM

Physical Requirements:
  • Sitting at a desk for extended periods while working on a computer.
  • Occasionally lifting and moving IT equipment (e.g., servers, desktops, network devices) weighing up to 50 lbs.
  • Crawling under desks or accessing server racks for cable management and hardware setup.
  • Possible on-call or after-hours support for system maintenance, updates, or emergency troubleshooting.

Work Environment:
  • In office and indoor work setting
  • Travel to location on occasion

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. AutoSavvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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