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Help Desk Iii Jobs (NOW HIRING)

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Required : • At least 5 years of progressive IT experience • A minimum of 3 years in a supervisory or manager role • Experience with help desk and remote support tools • Proficiency in ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint.

American Technology Consulting

Help Desk

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Description The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

Dine Development Corporation

Help Desk Manager

Lead and manage Tier II and Tier III Help Desk operations in accordance with government-approved procedures. * Supervise functional analysts, developers, and DBAs supporting application ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... open for at least 3 days with an anticipated close date of no earlier than 3 days after the ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be ...

Digital Consultants LLC

Help Desk SME

Dugway, UT · On-site

Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services. * Experience troubleshooting computer hardware, software, operating systems, and ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... open for at least 3 days with an anticipated close date of no earlier than 3 days after the ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services. * Experience troubleshooting computer hardware, software, operating systems, and ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT

Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services. * Experience troubleshooting computer hardware, software, operating systems, and ...

Hartwig Staffing

Help Desk Manager

Edmond, OK · On-site

$80K - $90K/yr

Lead enterprise level help desk team; Tier 1 to Tier 3. * Manage, mentor and lead team, establish KPI's and SOP's * Handle high level escalations, outages, etc. * Experience supporting Windows, AD ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

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Help Desk Iii information

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How much do help desk iii jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III, and why are they important?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What are Help Desk III technicians?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 5% Part Time, 7% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Supervisor

Help Desk Supervisor

Ken's Foods

Marlborough, MA • On-site

Full-time

Posted 23 hours ago

Ken's Foods rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

90th of 389 rated food and drinks producers

Job description

Job Summary:
Ken's Foods is seeking a Help Desk Supervisor to lead day-to-day Help Desk operations and provide direct leadership to Help Desk technicians. This role ensures reliable and timely technical support across corporate and manufacturing locations while focusing on service quality and user experience.
Responsibilities:
• Oversee day-to-day help desk operations supporting corporate and plant locations
• Lead, coach, and manage a team of help desk technicians (on-site and remote)
• Monitor and manage ticket queues, prioritization, and escalation procedures
• Serve as the escalation point for critical outages impacting production or business operations
• Ensure timely resolution of issues affecting plant-floor systems, end-user devices, and business applications
• Coordinate remote IT support for manufacturing plants, warehouses, and field locations
• Track and report on service metrics (SLA compliance, response/resolution times, ticket trends)
• Partner with infrastructure, network, and application teams to resolve cross-functional issues
• Support operational continuity by aligning IT support with production schedules and downtime windows
• Identify opportunities to improve service efficiency, reduce downtime, and enhance user experience
• Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows, automation, and reporting
• Administer Microsoft O365 and SharePoint environments, including site structure, permissions, and content organization
• Develop and maintain documentation and standards for collaboration tools and help desk systems
Qualifications:
Required:
• At least 5 years of progressive IT experience
• A minimum of 3 years in a supervisory or manager role
• Experience with help desk and remote support tools
• Proficiency in Microsoft 365 and SharePoint
• Strong troubleshooting abilities
• Excellent written and verbal communication skills
• Ability to support non-technical users
Preferred:
• A bachelor’s degree in Information Technology, Computer Science, or a related field
• ITIL certification
• Experience in a manufacturing environment
• Experience with ServiceDesk Plus
• Willingness to travel to remote sites
Company:
Ken's Foods is a food production company that produces sauces and marinades. Founded in 1958, the company is headquartered in Marlborough, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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