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Help Desk Iii Jobs (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Minimum 3 years About the Role We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: * Basic knowledge of Windows and macOS operating systems,

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization. * Advanced troubleshooting skills ...

American Ops

Help Desk Lead

Montgomery, AL · On-site

$80 - $100/hr

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response‑time compliance, and ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office About Judi Health Judi Health is a next generation ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$84 - $140/hr

Help Desk Manager Full Time Fargo, ND, US 2 days ago Requisition ID: 3664 Salary Range: $83,700.00 ... Serve as a hands-on technical leader and escalation point for complex Tier 2 and Tier 3 support ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

Serve as a hands-on technical leader and escalation point for complex Tier 2 and Tier 3 support ... Ensure help desk practices follow appropriate security, compliance, change management, and access ...

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Help Desk Iii information

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$12

$23

$33

How much do help desk iii jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk III?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.

What are the key skills and qualifications needed to thrive as a Help Desk III?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support III

The Exchange

Dallas, TX • On-site

$19.75 - $26.75/hr

Full-time

Posted 10 days ago

Job description

Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

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