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Help Desk Iii Jobs (NOW HIRING)

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Associate Degree with 3 Years of help desk experience Required Skills * Experience working in a Help Desk environment required * Experience in Microsoft Office Required * Experience in customer ...

Iresh Technologies LLC

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

In-Person Only Experience : 2- 3 years We are looking for a Help Desk Analyst to provide Tier-1 technical support in a fast-paced call center environment. The ideal candidate should have experience ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

This includes three (3) years of help desk experience. • Proficiency in Windows workstation administrative tasks and environments. • Extensive experience with Microsoft 365/Microsoft Office ...

AMS Industries

Be Seen First

Help Desk Manager

Woodridge, IL · On-site

$80K - $100K/yr

Bachelor's Degree in related field or equivalent work experience * 3 to 5 years managing a help desk support team * 5 to 10 years of experience in helpdesk and desktop support * Working experience ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint.

Judge Group, Inc.

Help Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint.

MSM Technology LLC

Help Desk Lead

Washington, DC

$105K - $115K/yr

Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint.

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Help Desk Iii information

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How much do help desk iii jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III, and why are they important?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What are Help Desk III technicians?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, and 84% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Analyst

Help Desk Analyst

TriOptus LLC

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Help Desk Analyst
Location: Atlanta, GA 30334 (Remote)
Duration: 12+ Month
Responsibilities include:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriatelyexperienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.

Qualifications
  • High School diploma with 5 years of help desk experience
  • Associate Degree with 3 Years of help desk experience

Required Skills
  • Experience working in a Help Desk environment required
  • Experience in Microsoft Office Required
  • Experience in customer service Required

Apply