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Help Desk Iii Jobs (NOW HIRING)

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process ...

DWYER INSTRUMENTS, LLC

Help Desk Analyst III

Westerville, OH

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for ...

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office About Judi Health Judi Health is a next generation ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

New

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...

Dwyer Instruments, Inc.

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Type Full-time Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role ...

DWYER INSTRUMENTS, LLC

Help Desk Analyst III

Westerville, OH

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization. * Advanced troubleshooting skills ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skills & Qualifications 2-3 years of Help Desk experience supporting Windows 10/11 environments. Proficiency in troubleshooting operating system issues to resolution (break-fix). Experience ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skills & Qualifications 2-3 years of Help Desk experience supporting Windows 10/11 environments. Proficiency in troubleshooting operating system issues to resolution (break-fix). Experience ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks ...

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All JobsHelp Desk Iii Jobs

Help Desk Iii information

See salary details

$12

$23

$33

How much do help desk iii jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk iii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk III?

To thrive as a Help Desk III, you need advanced troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and usually an associate's or bachelor's degree in IT or a related field. Proficiency with ticketing systems (like ServiceNow), remote desktop tools, and industry certifications such as CompTIA A+, Network+, or Microsoft certifications is typically required. Strong communication, problem-solving skills, and the ability to manage complex customer situations set top performers apart. These skills are crucial for efficiently resolving escalated technical issues, maintaining high user satisfaction, and supporting organizational IT infrastructure.

How does a Help Desk III professional typically collaborate with other IT teams to resolve complex technical issues?

Help Desk III professionals often serve as the escalation point for more challenging technical problems, working closely with other IT teams such as network administrators, system engineers, and application specialists. They facilitate communication between end-users and these specialized teams, ensuring that issues are thoroughly diagnosed and resolved efficiently. Collaboration may involve joint troubleshooting sessions, documenting findings, and following up on long-term solutions, which helps maintain seamless IT operations and continuous learning across teams. This level of teamwork not only improves problem resolution but also fosters professional growth and knowledge sharing.

What is the difference between Help Desk III vs Help Desk II?

AspectHelp Desk IIIHelp Desk II
Required CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced support, troubleshooting complex issuesBasic to intermediate support, routine issues
Employer & Industry UsageIT support teams across various industriesIT support teams, customer service roles
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level to mid-level support roles

Help Desk III roles typically involve handling more complex technical issues and require similar certifications as Help Desk II. While Help Desk II focuses on routine support tasks, Help Desk III demands advanced troubleshooting skills, making it suitable for experienced support specialists seeking career growth.

What is a Help Desk III?

Help Desk III technicians are advanced IT support professionals who handle complex technical issues that cannot be resolved by lower-level help desk staff. They provide assistance with software, hardware, network troubleshooting, and often serve as a point of escalation for unresolved problems. In addition to resolving advanced technical issues, Help Desk III technicians may also be responsible for mentoring junior staff, documenting solutions, and collaborating with other IT teams to improve processes and system reliability.
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Help Desk Iii jobs near you
Infographic showing various Help Desk Iii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst III

DwyerOmega

Westerville, OH • On-site

$26 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description:

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. They are also responsible for the process of creating, testing and automating the deployment of end-user software, images, applications and patches using Endpoint Management Software. This role is fully onsite at our Westerville, OH, office.


Key Responsibilities:

A. Provide friendly and positive end-user support.

B. Own the technical support process for all employees.

C. Identify opportunities for improvement and execute projects with approval.

D. Proactively monitor hardware and software for issues that need resolutions.

E. Root cause resolution for all end-user issues.

F. Manage and document help desk procedures, end-user resolutions, and/or any support issue.

G. Implement, manage and maintain Endpoint Management processes for all connected IT resources.

H. Manage documentation, audits, and reports.

I. Manage end-user training to minimize support issues, increase productivity, increase user knowledge.

J. Manage new user training, setup and support.

K. Manage and take ownership of all interactions, utilize appropriate follow-through, providing timely feedback for all.

L. Participate in planning and deployment of new/upgraded products and or special projects as required.


Benefits:

  • Comprehensive Insurance Package: Medical, dental, vision, prescription drug, life, short-term and long-term disability.
  • 401k Matching: Secure your future with our 401k matching program.
  • Health Savings Account (HSA): Employer contributions to your HSA.
  • Generous Paid Time Off: Enjoy a healthy work-life balance starting at 15 days of PTO per year and 9 paid holidays.
  • Fitness Center: Stay active with our onsite fitness facility.
  • Tuition Reimbursement: Continue your education with our support.
  • Career Development: Opportunities for growth and advancement.

Please Note:

We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E-Verify employer, and a drug-free company. This position is not eligible for VISA sponsorship.


We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We’re happy to discuss compensation openly throughout the hiring process.

Requirements:

Bachelor's degree in Computer Science or related discipline

3-5+ years of relevant IT work experience

Excellent customer service, interpersonal, and organizational skills.

Valid Driver License (must be able to drive between local company locations as needed)

Ability to lift up to 25 lbs. manually on occasion.

Associate's degree in Computer Science or related discipline preferred.

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.