Conyers, GA · On-site
$18 - $24.50/hr
... Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Role LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish ...
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Conyers, GA · On-site
$18 - $24.50/hr
... Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Role LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish ...
Conyers, GA · On-site
$18 - $24.50/hr
Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months * LOCAL CANDIDATES * *MUST have IT Help Desk Call Center exp* * Provides technical assistance to both ...
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Conyers, GA · On-site
$18 - $24.50/hr
Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months * LOCAL CANDIDATES * *MUST have IT Help Desk Call Center exp* * Provides technical assistance to both ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Bilingual - Spanish/English * Vocational/Technical degree in computer applications, computer ...
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Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Bilingual - Spanish/English * Vocational/Technical degree in computer applications, computer ...
$20 - $27.50/hr
Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.
$20 - $27.50/hr
Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist ... • Bilingual - Ability to speak and understand Spanish • Knowledge of Windows 11 Operating ...
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist ... • Bilingual - Ability to speak and understand Spanish • Knowledge of Windows 11 Operating ...
Little Rock, AR · On-site
$19.75 - $26.75/hr
Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...
Little Rock, AR · On-site
$19.75 - $26.75/hr
Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ... This role requires someone who has a high level of customer experience and who is bilingual ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ... This role requires someone who has a high level of customer experience and who is bilingual ...
Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
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Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
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Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
$22 - $30/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
$22 - $30/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
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$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
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$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Phoenix, AZ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Phoenix, AZ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Creve Coeur, MO · On-site
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...
Atlanta, GA · On-site
$19.75 - $27/hr
Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
To thrive as a Bilingual Help Desk Analyst, you need fluency in at least two languages, solid technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant IT certifications such as CompTIA A+ or ITIL are highly valuable. Excellent communication, patience, and problem-solving skills set exceptional analysts apart when assisting users from diverse backgrounds. These skills and qualities are vital for efficiently resolving technical issues and providing high-quality support in a multilingual environment.
A Bilingual Help Desk Analyst provides technical support to users in multiple languages, ensuring effective communication with diverse customers or employees. They diagnose and troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills and proficiency in at least two languages to assist users efficiently. Bilingual Help Desk Analysts often work in IT support teams, responding to inquiries via phone, email, or chat.
As a Bilingual Help Desk Analyst, you’ll address a wide range of technical issues, including password resets, software installation problems, connectivity concerns, and troubleshooting hardware or peripheral devices. Your day-to-day work involves communicating with users in multiple languages to clearly understand and resolve their concerns, often using remote access tools or knowledge bases. You’ll also log incidents in ticketing systems, escalate complex issues to higher-level IT staff, and follow up to ensure user satisfaction. This role requires balancing technical and communication skills to deliver timely, effective support in a fast-paced environment.
$18 - $24.50/hr
Contractor
Posted 11 days ago
Job ID: (803954)
Help Desk Analyst Level 1
Location: Conyers, GA
Duration: 12+ Months
Client: GA DDS
Onsite Role
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
