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Ticket Analyst Jobs (NOW HIRING)

Cleveland Indians

Usher/Ticket Taker

Cleveland, OH · On-site

$16/hr

Duties encompass ticket verification, guiding guests, sharing information, managing crowd movement ... Proficient in analyzing situations, working independently or collaboratively, and basic computer ...

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

In this role, your analytical prowess will shine as you navigate all facets of ticketing. A knack ... Execute ticket purchases across a range of online platforms and through direct communication.

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

In this role, your analytical prowess will shine as you navigate all facets of ticketing. A knack ... Execute ticket purchases across a range of online platforms and through direct communication.

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Ticket Analyst information

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

What is a ticket analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

Do ticket analysts make a lot of money?

Ticket analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and the work environment can influence earning potential.

How does a ticket analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a ticket analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.
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What job categories do people searching Ticket Analyst jobs look for?

The top searched job categories for Ticket Analyst jobs are:

Ticket Analyst jobs near you
Infographic showing various Ticket Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution.

Systems Analyst III - Business Finance & Interface Systems

Lakeland Regional Health

Lakeland, FL • On-site

$92K - $115K/yr

Full-time

Re-posted 24 days ago

Lakeland Regional Health rating

7.2

Company rating: 7.2 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

350th of 887 rated healthcare providers

Job description

Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only designated Level 1 Trauma Center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Monday - Friday. remote, hybrid, or onsite
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $92,393.60 Mid $115,502.40Position Summary
Systems Analyst III will design information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. This role also engages with end users to resolve incidents timely while providing quality customer service and outstanding communication. Under general supervision, they will collect and analyze information from system users to formulate the scope and objectives of the system. Systems Analyst III will maintain technical documentation used to guide system users to assist with the ongoing operation, maintenance, and development of the system. Systems Analyst III will serve as a primary project resource and/or a primary ticket resolution resource.
Position Responsibilities
People At The Heart Of All We Do
  • Fosters an inclusive and engaged environment through teamwork and collaboration.
  • Ensures patients and families have the best possible experiences across the continuum of care.
  • Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
Std WK Duties: Systems Analyst III
  • Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives.
  • Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support.
  • Serves as an information system consultant within the IS department and for direct customers. This includes gathering business requirements and being a primary resource for supporting assigned areas of an application. With input from department experts is able to formulate solutions based on the requirements.
  • Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Serves as primary resource on project work and/or change/incident/request ticket work for their assigned areas of responsibility.
  • Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers.
  • Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Available resource for training and mentoring of other team members.
  • Serves as a project lead analyst, coordinating and implementing small to medium IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other.
  • Creates and utilizes unit based and integrated test scripts and test plans. Creates build documentation for change tickets and/or projects. Creates current and future state workflow documentation for change tickets and/or projects. Serves as Testing Lead.
  • Demonstrates an understanding of all the solutions they support through application build, testing, and configuration. Has a broad understanding of solutions supported by the team.
  • Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.

Competencies & Skills
Essential:
  • Presentation skills.
  • Advanced level of business and analytical critical thinking skills
  • Excellent communication skills
  • Experience in build, implementation, and configuration of an application.
Nonessential:
  • Write concise, logical, grammatically correct technical documents.
  • Demonstrated success in team work and collaboration
  • Project Management skills

Qualifications & Experience
Essential:
  • Bachelor Degree
Nonessential:
  • Master Degree

Essential:
  • Business Administration, Health Administration, Information Systems, Information Technology or related field
  • knowledge of the Infor Cloud system. Symplr

Preferred
  • Expert level Experience Infor systems
Nonessential:
  • MBA preferred. Further related degree in computer science or related information systems field preferred.

Other information:
Essential Experience:
- Prior experience with systems analysis, troubleshooting and working in a team environment to implement new processes and Information Technology systems.
Experience Preferred:
- Healthcare or business related experience
- Knowledge of healthcare operations
Certifications Preferred:
- ITIL Foundations

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