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Ticket Analyst Jobs (NOW HIRING)

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Ticket Operations Manager

Houston, TX · On-site

Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt ... Exceptional attention to detail and strong analytical skills * Strong interpersonal and customer ...

Ideatek

Ticket Queue Project Coordinator

Wichita, KS · On-site

Conduct root-cause and trend analysis on ticket volume, recurring operational friction, and system bottlenecks. Lead continuous process improvement projects to streamline ticket lifecycles and ...

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Strong analytical skills and comfort working with ticket sales, revenue and attendance data. * Proficiency with Microsoft Office, particularly Excel. * Excellent customer service and communication ...

AEG

Ticket Sales & Service Internship

Washington, DC · On-site

$17 - $23/hr

Strong research and analytical skills. * Excellent written and verbal communication skills. * Strong negotiation and persuasion skills. * Familiarity with sports marketing and ticket sales landscapes.

The Florida Panthers

Coordinator, Ticket Sales

Sunrise, FL · On-site

$18 - $24.50/hr

Ticket Sales Coordinator * Organization: Florida Panthers Hockey Club / Sunrise Sports ... Data Analysis: Utilize Salesforce, SeatGeek, Tableau, and Unify to manage data, identify new leads ...

AEG

Account Executive, Season Ticket Sales

Columbus, OH · On-site

This person will be a member of the Ticket Sales team, responsible for leading new business ... Ability to confidently deliver information, analysis and recommendations to senior business leaders ...

AEG

LA Galaxy, Manager, Ticket Sales

Carson, CA · On-site

Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings. * Partner with leadership to develop the annual season ticket business strategy, including the ...

Uw

Assistant Director, Ticket Operations

Seattle, WA · On-site

$47K/yr

... analyze to maintain ticketing data integrity. * 5%: Attend required rules education programs ... Ticket Accounting Operations as described at an organization with annual gross revenue of over $5 ...

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All JobsTicket Analyst Jobs

Ticket Analyst information

What is a ticket analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

How does a ticket analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a ticket analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

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What job categories do people searching Ticket Analyst jobs look for?

The top searched job categories for Ticket Analyst jobs are:

Ticket Analyst jobs near you
Infographic showing various Ticket Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution.

Informatica Administrator

System Canada Technologies

Schaumburg, IL

$52.25 - $68.75/hr

Full-time

Re-posted yesterday

Job description

Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description

Job Description
Experience in Informatica migration process, performance monitoring preferably in version 8.6.1 
Experience in Unix Shelling Script
ETL Development experience using informatica 
Experience in Informatica repository trouble shooting, creation, Backup and Restore
Experience in monitoring informatica repository health through informatica admin console.
Role & Responsibilities 
Handling day to day informatica components migration tasks
Scheduling and Monitoring informatica repository backups
Review of informatica ETL design documents and working closely with development to ensure correct standards are followed
Scheduling jobs through autosys for monthly and daily job cycles
Remedy Ticket handling and problem ticket analysis
Creating new repositories from scratch, backup and restore
On Call Support as required during the week ends and nights
Scheduling real time system jobs
Root Cause analysis for ETL job failures.

System Canada logo

About System Canada

Sourced by ZipRecruiter

System Canada delivers high end solutions in corporate world. Our resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Toronto, ON, CA

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