1

Ticket Analyst Jobs (NOW HIRING)

$84K - $97K/yr

Provides reports and analysis for management regarding ticket sales, inventory, processes, and customer data on a regular basis. Qualifications: Minimum of 5 years of ticketing/operations experience ...

Ticket Writer

Shreveport, LA ยท On-site

$13/hr

Must possess excellent communication, organizational and analytical skills. * Ability to interpret a variety of instructions * Must be able to communicate clearly and effectively with all employees ...

next page

Showing results 1-20

Ticket Analyst information

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

What is a Ticket Analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

How does a Ticket Analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a Ticket Analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.
More about Ticket Analyst jobs
What cities are hiring for Ticket Analyst jobs? Cities with the most Ticket Analyst job openings:
Infographic showing various Ticket Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Ticket Strategy & Analytics Summer Intern 2026

Ticket Strategy & Analytics Summer Intern 2026

Brooklyn Sports & Entertainment

Brooklyn, NY โ€ข Hybrid

$18/hr

Other

Posted 6 days ago


Job description


ย Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainmentย operatesย at the intersection of live entertainment, premium hospitality, and community engagement.ย ย ย ย 

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes a media portfolio includingย Type.Set.Brooklynย and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.ย ย ย 

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence-constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity,ย accountabilityย and care.ย ย ย 

We are guided by our core values:ย ย 

  • Integrity:ย Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.ย 
  • Care:ย Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.ย 
  • Growth Mindset:ย Develop ourselves and those around us. Experiment, learn, andย improve fromย everything we do.ย 
  • Accountability:ย Deliver on our word, take responsibility for our actions, and work in the interest of our team.ย 
    ย 

SUMMARY:ย ย 

The Summer Internship is a part-time, paid program that runs for 10 weeks.ย Start and end dates can be flexible depending on your academic calendar.ย 

The program is located at our Industry City Corporate Headquarters in Sunset Park, Brooklyn.ย Summerย Interns are expected to work about 20-40 hoursย per week with some days expected to be inย officeย and other days remote. Each intern will be assigned to a specific department in which they will remain or rotate for the duration of the program.ย 

WHO YOU ARE:ย ย 

  • Adaptability to a fast-paced environmentย 
  • Strong time management and organizational skillsย 
  • Confident, resilient, andย possessย a high levelย of energy and passionย 
  • Solutions-orientated and resourcefulย 
  • Flexible and reliable teammate, both within the department and larger companyย 

Ticket Strategy & Analyticsย Internย 

Summary:ย The Ticket Strategy & Analytics Intern will provide support to the Ticket Strategy & Analytics team / Ticket Operations team. During their Summer Internship, they will support the teams in gathering, analyzing, and interpreting ticket sales data to drive revenue growth, enhance the fan experience, andย optimizeย ticketing operations.ย 

WHAT YOU WILL DO:ย You will support the ticketing analytics and operations teams by collecting, analyzing, and reporting on ticket sales, attendance, and fan behavior to help drive data-informed pricing and revenue strategies. This role also includes contributing to dashboards, market research, and game-day ticketing support whileย identifyingย insights to improve performance, engagement, and overall fan experience.ย 

WHO YOU ARE:ย You're a current undergraduate or graduate student, or recent graduate, studying analytics, data science, or a related field who brings strong analytical skills, clear communication, and a solutions-oriented mindset to fast-paced work. You demonstrate accountability, integrity, care, and a growth mindset, pairing technical curiosity with strong organization, adaptability, and the confidence to turn data into actionable insights.ย 

Salaryย 

$18/hourย 

Requirements:ย 

  • This program is designed for college seniors, students engaged in graduate studies, or recent graduatesย 
  • All interns mustย be authorized toย work in the US for any employerย 

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.