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Ticket Analyst Jobs (NOW HIRING)

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

In this role, your analytical prowess will shine as you navigate all facets of ticketing. A knack ... Execute ticket purchases across a range of online platforms and through direct communication.

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

In this role, your analytical prowess will shine as you navigate all facets of ticketing. A knack ... Execute ticket purchases across a range of online platforms and through direct communication.

Netpace

Informatica Production Support Analyst

Minneapolis, MN · On-site

$55.50 - $73/hr

Ability to handle production incident bridge calls for P1 and high priority P2 incidents Strong analytical capability to do independent ticket analysis and resolution. Incident Management/Problem ...

Teamwork Online

Director of Ticket Sales

Sandy, UT · On-site

Director Of Ticket Sales Utah Royals FC, Real Salt Lake, Real Monarchs, and the RSL Academy are ... Analyze sales performance, pricing trends, inventory utilization, and market demand to optimize ...

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All JobsTicket Analyst Jobs

Ticket Analyst information

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

What is a Ticket Analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

How does a Ticket Analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a Ticket Analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.
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Ticket Analyst jobs near you
Infographic showing various Ticket Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Manager, Ticket Operations (56965)

Manager, Ticket Operations (56965)

DIAMOND BASEBALL HOLDINGS LLC

Memphis, TN

Other

Posted 12 days ago

Job description

Manager, Ticket Operations

The Memphis Redbirds, AAA affiliate of the St. Louis Cardinals are seeking an enthusiastic, driven, and energetic individual to join our ticket operations team. The selected candidate must be available to work a flexible schedule including nights, holidays, and weekends. This position is responsible for overseeing and managing all facets of ticket operations, box office, game day ticket services and supporting ticket sales in the creation and execution of ticket packages, season tickets and other ticket sales. This includes ticket order processing, printing and distribution as well as delivering accurate and timely daily reports.

Essential Duties and Responsibilities 

  • Lead the creation, development, and maintenance of ticketed events through Tickets.com 
  • Assist with creating, managing, plans, promo codes, and other ticketing system programming needs. 
  • Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues. 
  • Manage and maintain stadium seating inventory for all ticket types.
  • Coordinate with the Ticket Sales team on venue and seating inventory for games and events. 
  • Manage all game/event day box-office operations and staff.  
  • Serve as a point of contact for all ticket-related questions and box office inquiries. 
  • Coordinate with sales department for all ticketing, fulfillment, and service needs of premium ticket holders. 
  • Service internal requests such as ticket purchases, ticket reprints, and Will-Call. 
  • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing. 
  • Staff and support ticket operations and sales for stadium events when necessary. 
  • Fulfill approved ticket donation requests. 
  • Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.) 
  • Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies. 
  • Train and incentivize gameday staff to upsell and provide positively amazing service. 
  • Serve as primary contact with Tickets.com and work closely with our sales representatives to fulfill tasks. 
  • Recruit, hire, and train game day staff and interns.

Qualifications: 

  • Strong attention to detail, excellent communication skills, extensive customer service skills. 
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment. 
  • Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint. 
  • Extensive understanding of Tickets.com, ProVenue system required. 
  • Knowledge of Account Manager Tools, and Online Account Manager required. 
  • Able to work independently and as an effective team member. 
  • Strong oral and written communication, execution, and analytical skills. 
  • Ability to motivate and maintain effective working relationships with staff and partners. 

Experience Requirements: 

  • Bachelor’s Degree, Business or Sports Management preferred. 
  • A minimum of 1 year of experience managing a Ticket Office in a related or similar ticketing environment. 

Apply