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Ticket Analyst Jobs (NOW HIRING)

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales ... analytics to identify opportunities for continuous improvement. * Assist in the planning and ...

Houston Astros

Ticket Operations Manager

Houston, TX · On-site

Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt ... Exceptional attention to detail and strong analytical skills * Strong interpersonal and customer ...

H star

Ticket Operations Manager

Houston, TX · On-site

Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt ... Exceptional attention to detail and strong analytical skills * Strong interpersonal and customer ...

Uofl

Experience with CRM systems and basic reporting or data analysis. * Experience with mobile ticketing and digital ticket management platforms. Compensation will be commensurate to candidate experience.

New

The Florida Panthers

Coordinator, Ticket Sales

Sunrise, FL · On-site

$18 - $24.50/hr

Ticket Sales Coordinator * Organization: Florida Panthers Hockey Club / Sunrise Sports ... Data Analysis: Utilize Salesforce, SeatGeek, Tableau, and Unify to manage data, identify new leads ...

AEG Worldwide

LA Galaxy, Manager, Ticket Sales

Carson, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings. * Partner with leadership to develop the annual season ticket business strategy, including the ...

AEG Worldwide

LA Galaxy, Manager, Ticket Sales

Carson, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings. * Partner with leadership to develop the annual season ticket business strategy, including the ...

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Showing results 21-40

All JobsTicket Analyst Jobs

Ticket Analyst information

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

What is a ticket analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

Do ticket analysts make a lot of money?

Ticket analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and the work environment can influence earning potential.

How does a ticket analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a ticket analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.
More about Ticket Analyst jobs

What job categories do people searching Ticket Analyst jobs look for?

The top searched job categories for Ticket Analyst jobs are:

Ticket Analyst jobs near you
Infographic showing various Ticket Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution.

Manager, Ticket Sales

Washington Nationals

Washington, DC • On-site

$63K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Reporting to the Director, Ticket Sales, the Manager, Ticket Sales is responsible for the day-to-day leadership, coaching, development, and performance management of the Membership Sales team. This role is accountable for executing the organization's new season ticket sales strategy while fostering a high-performance sales culture focused on prospecting, pipeline management, and consistent revenue growth.
The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While new NATS PLUS Membership sales serve as the department's primary focus, this position is also responsible for ensuring the Membership Sales team effectively executes the organization's full-menu sales strategy by generating new revenue through Group Ticket Sales, Premium Seating, and Nightly Suite Rentals.
Working closely with the Director, Ticket Sales and senior department leadership, this individual will develop sales talent, implement best practices, monitor performance metrics, and create an environment centered on continuous coaching, accountability, and professional development.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
  • Provide day-to-day leadership, coaching, and development for the Membership Sales team while fostering a positive, competitive, and high-performance sales culture.
  • Recruit, interview, onboard, train, and develop a team of Membership Sales Account Executives.
  • Conduct regular one-on-one coaching sessions, pipeline reviews, call coaching, and performance evaluations to maximize individual and team performance.
  • Establish daily, weekly, monthly, and annual activity expectations including outbound calls, appointments, ballpark tours, prospecting, and sales productivity.
  • Develop individualized coaching plans that improve sales skills, business acumen, objection handling, closing ability, and overall performance.
  • Support career development initiatives while preparing high-performing staff for future leadership opportunities.
  • Execute the organization's new season ticket sales strategy to achieve departmental revenue and unit goals.
  • Drive a full-menu sales approach that positions Membership Sales representatives to generate revenue through:

    • New NATS PLUS Memberships
    • Group Ticket Sales
    • Premium Seating
    • Nightly Suite Rentals

  • Develop outbound prospecting campaigns that maximize lead generation, appointment setting, and conversion rates.
  • Monitor sales pipelines and forecasting to ensure consistent revenue pacing throughout the year.
  • Identify new business opportunities through strategic prospecting, referrals, networking, events, and business development initiatives.
  • Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and campaign effectiveness.
  • Monitor key sales performance metrics including activity, appointments, tours, proposals, close rates, revenue production, and pipeline health.
  • Ensure accurate CRM management and reporting within Salesforce.
  • Maintain accountability for data integrity, opportunity management, forecasting, and customer follow-up.
  • Evaluate sales trends and performance analytics to identify opportunities for continuous improvement.
  • Assist in the planning and execution of department sales campaigns, prospecting initiatives, and special events.
  • Collaborate closely with the Director, Ticket Sales, Group Sales, Premium Sales, Service, Marketing, Business Intelligence, and Sales Operations to maximize organizational ticket revenue.
  • Support department-wide prospecting events, hospitality experiences, networking functions, and lead generation initiatives.
  • Promote a culture of innovation by identifying new sales strategies, programs, and customer acquisition opportunities.
  • Maintain inventory awareness across ticket products to optimize revenue opportunities throughout the season.
  • Perform other duties as assigned.

Compensation:
The projected salary range for this position is $63,945 - $83,120 per year. This position is also eligible for commission based on the Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.
Benefits:
The Nationals offer a competitive and comprehensive benefits package that presently includes:
  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
  • Medical, dental, vision, life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • 401(k) and pension plan
  • Access to complimentary tickets to Nationals home games
  • Employee discounts
  • Free onsite fitness center

Equal Opportunity Employer:
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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