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Ticket Analyst Jobs (NOW HIRING)

AEG

Ticket Operations Manager

Kannapolis, NC · On-site

... analysis, and previous year metrics * Manage all day-to-day operations of the Ticket Office, including inbound sales, cash handling procedures, ticket fulfillment, and customer inquiries * Hire ...

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

In this role, your analytical prowess will shine as you navigate all facets of ticketing. A knack ... Execute ticket purchases across a range of online platforms and through direct communication.

AEG

Ticket Operations Representative

TX · On-site

Exceptional attention to detail and analytical ability. * Ability to work a flexible schedule ... Ticket Operations Representative FLSA Status: Non-Exempt Department: Ticketing Reports to: Ticket ...

Milwaukee Brewers

Intern - Ticket Sales

Milwaukee, WI · On-site

$14.75 - $20/hr

Provide other administrative support for the Ticket Sales Department The ideal candidate will have 1 or more years of experience in customer service, as well as the ability to organize and analyze ...

Milwaukee Brewers

Intern - Ticket Sales

Milwaukee, WI · On-site

$14.75 - $20/hr

Provide other administrative support for the Ticket Sales Department The ideal candidate will have 1 or more years of experience in customer service, as well as the ability to organize and analyze ...

Houston Astros, LLC

Ticket Operations Manager

Houston, TX · On-site

$60 - $90/hr

Coach and develop Ticket Operations team in day-to-day staff skills, training and best practices ... Exceptional attention to detail and strong analytical skills * Strong interpersonal and customer ...

AEG

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales ... analytics to identify opportunities for continuous improvement. * Assist in the planning and ...

Houston Astros

Ticket Operations Manager

Houston, TX · On-site

Ticket Operations Supervisor: Director, Ticket Operations Classification: Full-time (Exempt ... Exceptional attention to detail and strong analytical skills * Strong interpersonal and customer ...

Ideatek

Ticket Queue Project Coordinator

Buhler, KS · On-site

Conduct root-cause and trend analysis on ticket volume, recurring operational friction, and system bottlenecks. Lead continuous process improvement projects to streamline ticket lifecycles and ...

AEG

Intern - Ticket Sales

Milwaukee, WI · On-site

$14.75 - $20/hr

Provide other administrative support for the Ticket Sales Department The ideal candidate will have 1 or more years of experience in customer service, as well as the ability to organize and analyze ...

AEG

Manager, Ticket Sales

San Ramon, CA · On-site

$24.04 - $28.85/hr

... analytics to establish a robust leads strategy and CRM processes • Provide consistent weekly and monthly sales reporting on pipeline, activity, and revenue production • Work closely with sales ...

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All JobsTicket Analyst Jobs

Ticket Analyst information

What is a ticket analyst?

A Ticket Analyst is a professional responsible for managing and resolving support tickets within an organization's IT or customer service system. They analyze incoming requests or issues reported by users, categorize and prioritize them, and either resolve the issues themselves or escalate them to the appropriate teams. Ticket Analysts play a crucial role in ensuring efficient workflow and timely problem resolution, contributing to higher customer satisfaction and smooth business operations.

How does a ticket analyst typically collaborate with other departments to resolve issues efficiently?

As a Ticket Analyst, effective collaboration is crucial for resolving tickets promptly. You will frequently interact with technical teams, customer service representatives, and sometimes end-users to gather necessary information and clarify issues. Open communication and thorough documentation are key, as you'll need to relay updates and coordinate solutions across departments. This collaborative approach ensures complex problems are addressed swiftly and the overall support process remains seamless.

What are the key skills and qualifications needed to thrive as a ticket analyst, and why are they important?

To thrive as a Ticket Analyst, you need strong analytical skills, attention to detail, and a background in IT support or customer service, often supported by a relevant degree or technical training. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk, as well as basic troubleshooting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to prioritize tasks make someone stand out in this role. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Ticket Analyst vs Customer Support Specialist?

AspectTicket AnalystCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles prefer certifications in IT or customer serviceHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice or remote, handling technical tickets and issue trackingOffice or call center, providing direct customer assistance
Employer & Industry UsageIT, telecommunications, tech companiesRetail, service industries, tech support
Common Search & ComparisonTicket Analyst vs Customer Support Specialist

The main difference is that Ticket Analysts focus on managing and resolving technical support tickets, often requiring technical knowledge, while Customer Support Specialists handle direct customer interactions and general inquiries. Both roles are essential in customer service and tech industries, but Ticket Analysts typically work behind the scenes with issue tracking systems, whereas Customer Support Specialists engage directly with customers to provide solutions.

More about Ticket Analyst jobs

What job categories do people searching Ticket Analyst jobs look for?

The top searched job categories for Ticket Analyst jobs are:

Ticket Analyst jobs near you
Infographic showing various Ticket Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution.

Ticket Operations Manager

AEG

Kannapolis, NC • On-site

Full-time

Medical, Dental, Vision

Posted 28 days ago

Job description

OVERVIEW:The Lexington Legends are a member of the Atlantic League of Professional Baseball. The organization is assembling a Front Office that is driven to succeed and establish the Legends as a model franchise for minor league baseball.
Through the development, management, and implementation of ticket sales strategies, the Ticket Operations Manager will play a critical role in the long-term success of the franchise. Ideal candidates will have a focus towards customer service and salesmanship, while naturally applying core values of imagination, enthusiasm, and self-confidence.
JOB TYPE:
  • Full-Time / Salary & Benefits (Medical/Dental/Vision Coverage)
  • April-September: Flexibility to work additional game nights and weekends beyond normal business hours.
  • October-March: Normal business hours with supplemental engagement at community and special events.

RESPONSIBILITIES:
  • Oversee all aspects of the team's ticketing platform including venue and event creation, online sales, advanced reporting, ticket delivery and scanner management
  • Develop forecasting models to help determine probable outcomes for attendance, season ticket utilization, ticket pricing, and ticket buyer retention
  • Assist with the development of season, group, hospitality and individual ticket pricing, packages and contracts through market research, analysis, and previous year metrics
  • Manage all day-to-day operations of the Ticket Office, including inbound sales, cash handling procedures, ticket fulfillment, and customer inquiries
  • Hire, train, schedule, and supervise all part-time staffing for the Ticket Office
  • Anticipate and resolve fan complaints, requests, and inquiries, ensuring that each fan interaction results in increased loyalty to the team
  • Reconcile daily ticketing revenue and produce accurate financial reports for the Director of Finance
  • Establish and implement procedures for monthly and annual season ticket invoicing
  • Facilitate the production and ordering of all ticket stock including season, suite, and individual game tickets
  • Pioneer events and campaigns that aim to strengthen fan relationships while building an unprecedented reputation throughout the community
  • Foster teamwork, morale, motivation, and open communication within sales, fan relations, and game day employees
  • Contribute to the overall sales of season and group tickets through lead generation, cold calls, and client referrals. This includes daily outbound phone calls and setting up face-to-face meetings with current and prospective clients.
  • Other team-related duties as directed by the General Manager and Assistant General Manager

QUALIFICATIONS:
  • Required - Minimum (3) years experience within ticket sales, operations, and management
  • Bachelor's Degree in a related field from an accredited university or college
    PHYSICAL DEMANDS & WORK ENVIRONMENT:
  • Required to work long hours standing and walking around
  • Sitting, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, and/or crouching are all part of this position

Temerity Baseball is an equal opportunity employer and North Carolina is an employment at will state. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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