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It Help Desk Analyst Ii Jobs (NOW HIRING)

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Two (2) years of full-time experience within the last seven (7) years providing call center support ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

Fixity Technologies

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

PositionSummary The IT Help Desk Analyst is responsible for providing exceptional technical and ... GED. * (2) of experience the seven years call support customer Proficiency computer and business ...

New

VillageMD

ON SITE - CT Specialist, IT Help Desk

Rocky Hill, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Analyst is a vital function within our IT department, serving as the primary point of ... Equally important is the skillful application of IT automation tools for remote support, meticulous ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

  • Dental

  • Vision

  • PTO

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Palmer College of Chiropractic

Davenport, IA • On-site

Full-time

Posted 19 days ago

Job description

Palmer College of Chiropractic is looking for an IT Help Desk Analyst!
The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.
ORGANIZATIONAL RELATIONSHIPS
  • Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.

SPECIFIC DUTIES AND RESPONSIBILITIES
  • Maintain, analyze and repair hardware and software systems.

  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.

  • Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.

  • Set up and configure new systems, new applications and assist in the management of all the College's current application upgrades.

  • Coordinates activities in support of user training and assistance requests for all programs.

  • Trains users in learning new College provided applications and assists in problem-solving for applications issues.

  • Maintains records, logs and reports of assistance.

  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.

  • Tests new software applications and recommends purchases where required.

  • Update the Knowledge Base with solutions as appropriate.

  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally;
  • Ability to perform multiple assigned duties with time pressures and frequent interruptions;
  • Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information;
  • Ability to work independently and autonomously and concentrate for extended periods of time;
  • Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception;
  • Ability to analyze and resolve difficult problems; and
  • Ability to work various hours, including weekends and evenings as job requires.

EDUCATION AND EXPERIENCE
  • Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
  • Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.

  • Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.

  • Repetitive movement of hands and fingers, typing and/or writing.

  • Lift and carry a minimum of 25 pounds.

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