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It Help Desk Analyst Ii Jobs (NOW HIRING)

Revel Staffing

... IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume ... Escalate complex or unresolved issues to Level 2/3 support teams following established procedures ...

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Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... Two (2) years of full-time experience within the last seven (7) years providing call center support ...

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

Two (2) years of full-time experience within the last seven (7) years providing call center support ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Maintain and return customers to normal IT Operations with the smallest possible impact on the ... Can be substituted with 2+ additional years of relevant experience. * Minimum 3 years relevant ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Hunter International

Cuyahoga Falls, OH

$28 - $32/hr

Other

Posted 2 days ago

New

Job description

TheIT Help Desk Analystis responsible for providing Level 2 and Level 3 technical support during 2nd shift across four Northeast Ohio facilities. The IT Help Desk Analyst will troubleshoot hardware and software issues, manage help desk tickets and after-hours escalations, provide SAP support, perform PC imaging and software installations, and assist with desktop security initiatives. This role will also partner with the Cybersecurity and technical integration teams to address vulnerable or compromised PCs and support technology projects.

IT Help Desk Analyst Responsibilities:

  • Monitor phone calls, voicemails, and emails while meeting established service level agreements and opening and closing support tickets.
  • Monitor Remedy Force ticket queues, including IT Help Desk incidents and assigned tasks.
  • Manage after-hours escalations involving systems or technology impacting plant and distribution operations.
  • Provide Level 1 technical support for SAP, including system availability, password resets, and technical troubleshooting.
  • Support IT desktop security initiatives by identifying, updating, and remediating PCs with known vulnerabilities.
  • Travel to other facilities as needed to address vulnerable or compromised PCs.
  • Perform password resets while following identity verification procedures, including in-person verification or video confirmation through Microsoft Teams.
  • Provide hands-on deskside support for issues that cannot be resolved remotely or over the phone.
  • Conduct daily physical IT rounds throughout plant and distribution areas.
  • Research technical issues using Google, Microsoft Copilot, vendor resources, and internal ITSS reference materials.
  • Perform PC imaging, software installations, and other technical tasks related to incidents and service requests.
  • Assist Technical Integration Analysts with PC configurations and technology project support.
  • Collaborate with internal IT teams to maintain reliable technology infrastructure across manufacturing and distribution operations.

IT Help Desk Analyst Qualifications:

  • Degree in Information Technology or a related field.
  • Minimum of 2 years of IT Help Desk or desktop support experience.
  • Previous IT support experience within a manufacturing environment is required.
  • Strong troubleshooting and problem-solving skills.
  • Ability to provide both remote and hands-on technical support.
  • Willingness and ability to travel between Northeast Ohio facilities as needed.

Preferred

  • Technical certifications such as:- CompTIA certifications

    • Google networking certifications
    • Cisco certifications

  • Experience supporting SAP or other enterprise business applications.

  • Experience with Remedy Force or similar IT service management/ticketing platforms.

  • Experience with PC imaging, software deployment, and desktop security remediation.

  • Experience supporting manufacturing plants, distribution centers, or other production environments.

You should be proficient in:

  • sap
  • comptia
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