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It Help Desk Analyst Ii Jobs (NOW HIRING)

3i People, Inc.

IT Help Desk Analyst

Conyers, GA · On-site

We have a position for a IT Help Desk Analyst with one of our clients in Conyers, GA for an initial ... Two (2) years of full-time experience within the last seven (7) years providing call center support ...

New

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

Integra

IT Help Desk Analyst

Wichita Falls, TX

We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees ...

Posted today

tilebar11

IT Help Desk - Showrooms

New York, NY

We are seeking an experienced IT Help Desk Analyst - Showrooms to deliver Level 2 technical support across the TileBar team, with a primary focus on our showroom locations and the technology that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

Express Employment

IT Help Desk Support

Santa Monica, CA

$27/hr

Top Job Located in Santa Monica, CA Salary: 27.00 per hour IT Help Desk Support $27.00 per hour 7 ... Minimum 2 years of experience in IT support * Ability to work with others and assist with their ...

Posted today

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... Qualifications: 2+ years of help desk or IT support experience. Strong hands\-on experience with ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

3i People, Inc.

Conyers, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

< class="fw-bold">Job Description

We have a position for a IT Help Desk Analyst with one of our clients in Conyers, GA for an initial contract duration of 10 months.

LOCAL CANDIDATES *This position is located at client's Headquarters in Conyers, Georgia* *MUST have Call Center exp* Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to client's Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

  • Respond to and resolve customer inquiries regarding client's Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

  • Three (3) years of experience processing driver's license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.

Required/Desired Skills Compliance

  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.
  • Knowledge, Skills, and Abilities Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.

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