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It Help Desk Analyst Ii Jobs (NOW HIRING)

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of ...

Hogan

IT Help Desk Analyst

Saint Louis, MO · On-site

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Follows strict IT security policies. * Engages in in depth research and troubleshooting to resolve ...

Fixity Technologies

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

PositionSummary The IT Help Desk Analyst is responsible for providing exceptional technical and ... GED. * (2) of experience the seven years call support customer Proficiency computer and business ...

New

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

... Strong analytical ability · After hours / On Call support is required Career Level Required ... to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Strong problem-solving and analytical skills. * Excellent written and verbal communication skills ... The IT Help Desk Specialist must be able to work independently, communicate effectively with ...

New

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

PROCYON Technostructure

Atlanta, GA • On-site

Other

Posted 3 days ago

New

Job description

Location: DDS Headquarters, Conyers, Georgia
Candidate Requirement: Local candidates only
Call Center Experience: Required

Position Summary

The IT Help Desk Analyst provides technical support and exceptional customer service in a high-volume call center environment. This position supports customers using DDS Online Services, including account creation and access, identity verification for address-change transactions, and digital license issuance.

The ideal candidate will have strong troubleshooting and problem-solving skills, excellent communication abilities, and the ability to manage a high volume of customer interactions while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities
  • Respond to and resolve customer inquiries related to DDS Online Services, account access, identity verification, address changes, and digital license issuance.
  • Handle approximately 65–90 customer calls per day while meeting established service-level, productivity, and quality standards.
  • Troubleshoot customer issues, identify root causes, and provide accurate and timely resolutions.
  • Deliver professional, courteous, and customer-focused support during every interaction.
  • Explain technical processes, account procedures, and verification requirements clearly to customers.
  • Accurately document customer interactions, transactions, issues, and resolutions in applicable systems.
  • Protect customer information and follow established security, privacy, and identity-verification procedures.
  • Manage multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.
  • Respond professionally to inquiries from executive management, internal stakeholders, business partners, and other departments.
  • Collaborate with internal teams and external partners to resolve complex customer issues and improve service delivery.
  • Participate in task forces, project teams, workgroups, and departmental initiatives as assigned.
  • Identify opportunities for process improvements and contribute to initiatives that enhance customer experience and operational efficiency.
  • Stay current with DDS policies, procedures, systems, applications, and technology updates.
  • Adapt quickly to changes in processes, technology, policies, and business requirements.
Minimum Qualifications
  • High School Diploma or GED.
  • At least 2 years of full-time call center or customer service experience within the last 7 years.
  • Previous experience working in a high-volume call center environment is required.
  • Strong computer skills and proficiency with standard business applications.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and analytical abilities.
  • Ability to handle a high volume of customer interactions while maintaining accuracy and professionalism.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Ability to work independently and collaboratively within a team environment.
Preferred Qualifications

Preference will be given to candidates with one or more of the following:

  • 3+ years of experience processing driver''s license or motor vehicle-related transactions.
  • 5+ years of experience in a high-volume call center environment.
  • 4+ years of customer service experience.
  • Proficiency with Windows 11 and Microsoft Office applications.
  • Experience with identity verification, authentication, credentialing, or digital license issuance processes.
  • Experience troubleshooting customer account, access, or technology-related issues.
  • Government agency, DMV/DDS, or public-sector customer service experience.
  • Experience working with customer service systems, ticketing platforms, CRM applications, or help desk tools.

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