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It Help Desk Analyst Ii Jobs (NOW HIRING)

Revel Staffing

... IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume ... Escalate complex or unresolved issues to Level 2/3 support teams following established procedures ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Support Analyst II or Development teams when necessary. * Participate in issue "swarming" with ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

Republic Finance

IT Help Desk Analyst

Plano, TX

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ... Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and ...

Hogan

IT Help Desk Analyst

Saint Louis, MO

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Follows strict IT security policies. * Engages in in depth research and troubleshooting to resolve ...

Clarity Partners LLC

HelpDesk Analyst

Chicago, IL · On-site

$50K - $60K/yr

... Help Desk environment. * 2+ years of experience in a customer service and/or information technology ... For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range represents a good ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Maintain and return customers to normal IT Operations with the smallest possible impact on the ... Can be substituted with 2+ additional years of relevant experience. * Minimum 3 years relevant ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Analyze ticketing data to identify trends, drive long-term problem resolution, and improve ... Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Revel Staffing

Hybrid

Full-time

Posted 4 days ago

Job description

A respected defense industry organization is conducting a confidential search for a IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume environment. This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients.

Key Responsibilities

  • Serve as the first point of contact for users via phone, handling a high volume of inbound support calls.

  • Provide initial troubleshooting for hardware, software, network, and account-related issues.

  • Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation.

  • Escalate complex or unresolved issues to Level 2/3 support teams following established procedures.

  • Assist users with password resets, account access, and basic application support.

  • Deliver exceptional customer service by explaining technical information clearly and professionally.

  • Follow standard operating procedures and contribute to internal knowledge base updates.

Required Qualifications

  • Previous IT support experience (internship, help desk, or technical support role).

  • VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required.

  • Strong verbal communication skills with the ability to manage a fast-paced call queue.

  • Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software.

  • Familiarity with ticketing systems and remote support tools.

  • Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service.


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