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It Help Desk Analyst Ii Jobs (NOW HIRING)

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Support Analyst II or Development teams when necessary. * Participate in issue "swarming" with ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

New

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and ... Qualifications: * 2+ years' experience handling customers, questions, complaints, and/or providing ...

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All JobsIt Help Desk Analyst Ii Jobs

It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Palmer College of Chiropractic

Davenport, IA • On-site

Full-time

Posted 7 days ago

Job description

Palmer College of Chiropractic is looking for an IT Help Desk Analyst!
The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.
ORGANIZATIONAL RELATIONSHIPS
  • Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.

SPECIFIC DUTIES AND RESPONSIBILITIES
  • Maintain, analyze and repair hardware and software systems.

  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.

  • Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.

  • Set up and configure new systems, new applications and assist in the management of all the College's current application upgrades.

  • Coordinates activities in support of user training and assistance requests for all programs.

  • Trains users in learning new College provided applications and assists in problem-solving for applications issues.

  • Maintains records, logs and reports of assistance.

  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.

  • Tests new software applications and recommends purchases where required.

  • Update the Knowledge Base with solutions as appropriate.

  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally;
  • Ability to perform multiple assigned duties with time pressures and frequent interruptions;
  • Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information;
  • Ability to work independently and autonomously and concentrate for extended periods of time;
  • Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception;
  • Ability to analyze and resolve difficult problems; and
  • Ability to work various hours, including weekends and evenings as job requires.

EDUCATION AND EXPERIENCE
  • Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
  • Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.

  • Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.

  • Repetitive movement of hands and fingers, typing and/or writing.

  • Lift and carry a minimum of 25 pounds.

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