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It Help Desk Analyst Ii Jobs (NOW HIRING)

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Help Desk Analyst • Two years IT Help Desk or other related IT experience required. • Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Hogan

IT Help Desk Analyst

Saint Louis, MO · On-site

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Follows strict IT security policies. * Engages in in depth research and troubleshooting to resolve ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

... analytical ability • After hours / On Call support is required Salary Career Level Required ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

New

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

Lincoln Investment

Help Desk Analyst II

Fort Washington, PA · On-site

$19.75 - $27/hr

The Help Desk Analyst II provides advanced technical support and serves as the primary escalation ... Experience Professional Experience * 3-5+ years of IT Service Desk, Desktop Support, End User ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and ... Qualifications: * 2+ years' experience handling customers, questions, complaints, and/or providing ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

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It Help Desk Analyst Ii information

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$35

How much do it help desk analyst ii jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
More about It Help Desk Analyst Ii jobs
What cities are hiring for It Help Desk Analyst Ii jobs? Cities with the most It Help Desk Analyst Ii job openings:
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Snelling Baton Rouge

Baton Rouge, LA

$18 - $20/hr

Full-time

Posted 19 days ago

Job description

IT Tech Needed in the Baton Rouge Area!!
Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true work/life balance in a dynamic team-oriented environment devoted to developing employees that can grow into a culture fit. This position will provide essential assistance for any computer and network related issues including troubleshooting and tackling hardware replacement issues. Apply now for this full-time, long-term position paying in the $18-$20 per hour range.
Duties:
* Provide coverage for all calls and emails received by help desk
* Troubleshoot computer issues* Resolve network, PC, and related hardware issues including necessary updates and replacements
* Maintain inventory of equipment via asset management system
* Install equipment, hardware, and updates as needed
Position Requirements:
* Associate's or Bachelor's degree in Information Technology or related field is REQUIRED!
* Prior experience in IT or help desk roles may be accepted in lieu of education
* MUST have hands-on experience working with computer hardware and equipment
* Excellent verbal communication and listening skills* Detail-oriented and organized with strong problem-solving skills
* Proficient with Microsoft Office 365 and Windows Operating System
Secure your future today! Interested and qualified candidates for the IT Help Desk Analyst position should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted. Send your confidential resume in a MS Word document today to Veronica Sweet at veronica@snellingbatonrouge.com