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It Help Desk Analyst Ii Jobs (NOW HIRING)

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Help Desk Analyst • Two years IT Help Desk or other related IT experience required. • Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

New

Greenpoint Technologies

IT Help Desk Analyst

Moses Lake, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

OneTrust International LLC

PR · On-site

$18 - $22/hr

Position SummaryOneTrust International is seeking a Help Desk Analyst to join our IT team in San Juan. This role provides frontline technical support to employees across the Family of Companies ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

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All JobsIt Help Desk Analyst Ii Jobs

It Help Desk Analyst Ii information

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$35

How much do it help desk analyst ii jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Nebraska Medicine

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 24 days ago

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

234th of 887 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Help Desk Analyst
Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems.
What We're Looking For
To be successful in this role, you'll bring recent, hands-on IT Help Desk experience supporting enterprise users. Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or Service Desk environment. Experience using ServiceNow or a similar ITSM ticketing system, along with industry certifications such as CompTIA A+, Network+, Microsoft, or Windows certifications, is highly valued.
If you enjoy resolving technical issues, delivering exceptional customer service, and supporting technology that enables world-class patient care, we'd love to hear from you.
Details: Help Desk Analyst
  • Candidate must live in Nebraska or Iowa
  • Hybrid position with the ability to work on campus
  • Strongly preferred: Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in an enterprise environment
  • Preferred consideration will also be given to applicants with ServiceNow, Windows, Microsoft, Muli-Factor Authentication (MFA) and basic network troubleshooting experience and CompTIA certifications
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Help Desk Analyst
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications: Help Desk Analyst
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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