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It Help Desk Analyst Ii Jobs (NOW HIRING)

DBR, Inc.

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

Info Origin Inc.

IT Help Desk Analyst

Conyers, GA · On-site

We are seeking an IT Help Desk Analyst to provide exceptional technical and customer support in a ... At least 2 years of full-time call center or customer service experience within the last 7 years.

Talent Groups

IT Help Desk Analyst

Westerville, OH · On-site

Seeking an experienced IT Help Desk Support Analyst to troubleshoot and support enterprise IT environments, including servers, networks, virtualization, Windows/Linux systems, Active Directory, and ...

New

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

Fixity Technologies

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

PositionSummary The IT Help Desk Analyst is responsible for providing exceptional technical and ... GED. * (2) of experience the seven years call support customer Proficiency computer and business ...

New

nLeague

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and ... Two (2) years of full-time experience within the last seven (7) years providing call center support ...

Safgard

IT Help Desk Technician

Greensboro, NC

... * 2 year degree in related field highly preferred. * At least 1 year experience in an IT help desk ... Ability to analyze technical issues, determine a solution, and effectively communicate solution to ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a ...

VillageMD

ON SITE - CT Specialist, IT Help Desk

Rocky Hill, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Analyst is a vital function within our IT department, serving as the primary point of ... Equally important is the skillful application of IT automation tools for remote support, meticulous ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

DBR, Inc.

Houston, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

HIRING AN IT HELP DESK ANALYST I IN HOUSTON
ACCOUNTABILITY
The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desk's objective is to quickly identify a customer's issue and resolve basic desktop issues with that user.
ESSENTIAL CHARACTERISTICS
  • Maintain a satisfactory relationship with the members of the firm, the firm's clients and all Partners.
  • Maintain a mature, thoughtful, professional and pleasant manner at all times.

ESSENTIAL FUNCTIONS
  • Provide first level contact, determine and evaluate user needs thoroughly and convey resolutions to user issues.
  • Properly escalate unresolved trouble issues to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update and follow-up on trouble issues in a timely manner.
  • Walk employees through problem solving process and/or provide help.
  • Follow up with users, provide feedback and see problems through to resolution.
  • Advise and assist users of computer hardware and software changes and/or plans; recommend procedure modifications or improvements.
  • Perform computer support/maintenance to include but not limited to setup computers for new employees, install software & updates, and troubleshoot and repair computer problems.
  • Assist in the development of manuals and other training aids as needed.
  • Consistently review and suggest revising processes and procedures based on changing technology to the Houston main office.
  • Ensure proper recording, documentation, and closure of all trouble issues; assist in maintaining all firm-wide IT inventory; assist in maintaining setup procedures documentation for the I.T. Department.
  • Work thoroughly and maintain communications with the headquarters Houston main office IT department.
  • Be involved in any corporate moves, expansions, renovations, or relocations as they relate to technology and information services.
  • Orientate all new branch office employees on computers, software, and or office standards.
  • Troubleshoot on an as needed basis: copiers, printers, fax machines, phones, plotter, and video conferencing equipment.
  • Travel to main office and all branch offices, possibly frequently, to provide onsite support and problem solving.
  • Maintain confidential information and effectively interact with various levels.
  • Maintains flexibility and be able to work overtime as needed.
  • Attend in-house trainings and department meetings as needed.
  • Perform additional assignments as requested/needed.

EDUCATION AND EXPERIENCE
  • High School Diploma/GED

KNOWLEDGE, SKILLS, AND ABILITIES
  • Familiarity with basic networking concepts.
  • Working knowledge of user administration and bug fixing in a client server environment.
  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications.
  • Troubleshooting and problem-solving.
  • Ability to explain technical information clearly.
  • Ability to prioritize and multitask efficiently.
  • Ability to learn new software and hardware.
  • Ability to perform diagnostic tests.
  • Ability to create case notes and error logs.
  • Ability to identify potential process improvements.
  • Familiar with using Microsoft Office Suite (e.g., Outlook, Excel, Word) or related software.
  • Familiar with using office equipment (e.g., computer, copier, etc.).
  • Professional telephone, verbal and written communication skills.
  • Able to work well under pressure and in a fast-paced environment.
  • Strong organizational and customer service skills.
  • Able to prioritize workload, perform under time constrains and multi-task.

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Physical Requirements
While performing the duties of this position, the employee is regularly required to:
  • Talk/Hear: The person in this position frequently communicates with clients and team members regarding project information. Must be able to exchange accurate information in these situations.
  • Use hands/fingers to handle or feel objects, tools or controls: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • Stand or Sit: Must be able to remain in a stationary position 50% of the time.
  • Move: The person in this position needs to occasionally move about inside the office to access office machinery, project information, etc.
  • See/ Visual Acuity: Must have close vision, distance vision and the ability to focus to perform an activity, such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading at distances close to the eyes.
  • Must be able to lift to 50 pounds at times.

Working Conditions
Subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (such as in a typical office environment.) The noise level in the work environment is usually low to moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.
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