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It Help Desk Analyst Ii Jobs (NOW HIRING)

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... Troubleshoot Tier 1 issues and route non-routine or complex items to Tier 2 technical support.

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

... environment. * 2+ years of experience in a customer service and/or information technology ... For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range represents a good ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

McLaughlin Research Corporation

Be Seen First

IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

... Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk ... The role requires analyzing and resolving various hardware and software issues while maintaining ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

Willis Knighton Health

Help Desk II

Shreveport, LA

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information Management by taking ownership of first-level customer service requests related to hardware and software.

tilebar11

IT Help Desk - Showrooms

New York, NY · On-site

We are seeking an experienced IT Help Desk Analyst - Showrooms to deliver Level 2 technical support across the TileBar team, with a primary focus on our showroom locations and the technology that ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six ... • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What does an IT Help Desk Analyst II do?

An IT Help Desk Analyst II provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often handle escalated problems, document solutions, and may use tools like ticketing systems and remote support software. This role typically requires strong communication skills and knowledge of operating systems and troubleshooting procedures.

What is a Tier 2 help desk analyst II job description?

A Tier 2 Help Desk Analyst II provides advanced technical support to resolve complex hardware and software issues, often handling escalated tickets from Tier 1 support. They troubleshoot network, system, and application problems, document solutions, and may assist in training Tier 1 staff, typically using tools like remote support software and knowledge bases. Strong technical skills, customer service, and relevant certifications such as CompTIA A+ or Network+ are often required.
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It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Help Desk Analyst

Ubertal Inc

Conyers, GA • On-site

Contractor

Posted 23 days ago

Job description

Position Title: IT Help Desk Analyst

Location: Conyers, GA

Engagement Type: Contract

Work Mode: Onsite

Duration: Approximately 10 Months (August 31, 2026 – June 30, 2027)

Interview Type: In-Person

Role Overview

The IT Help Desk Analyst delivers technical and customer support within a high-volume call center setting. Working under general supervision, this role assists end-users with online account creation, system access, identity verification for address changes, and digital license issuance. The position handles Tier 1 inquiries directly and escalates more complex technical issues to Tier 2 support as needed, ensuring high standards of accuracy and efficiency.

Key Responsibilities

  • Address and resolve customer inquiries related to online service accounts, identity verification, address changes, and digital license issuance.

  • Answer and manage an average of 65–90 customer calls daily while adhering to quality standards and service level agreements.

  • Troubleshoot Tier 1 issues and route non-routine or complex items to Tier 2 technical support.

  • Maintain clear and accurate documentation of all customer interactions and account activities.

  • Communicate professionally with internal departments, executive management, and external partners.

  • Participate in departmental task forces, project teams, and continuous process improvement initiatives.

  • Remain updated on organizational policies, system workflows, and operational procedures.

Required Skills & Experience

  • High School Diploma or GED.

  • Minimum of 2 years of full-time call center or customer service experience within the last 7 years.

  • Minimum of 2 years of hands-on experience using standard business computer software and applications.

  • Demonstrated ability to manage multiple priorities effectively in a fast-paced environment.

  • Strong verbal and written communication skills paired with critical-thinking abilities.

Preferred Skills

  • 5 years of experience in a high-volume call center environment.

  • 4 years of general customer service experience.

  • 3 years of experience processing driver's license transactions.

  • Hands-on experience with identity verification or credential issuance processes.

  • Proficiency with Windows 11 and Microsoft Office applications.

Additional Details

  • Work Location: 100% Onsite in Conyers, GA (No remote option available).

  • Schedule: Standard full-time hours (8 hours per day, 5 days per week).

  • Candidate Requirement: Must be a local candidate.