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It Help Desk Analyst Ii Jobs (NOW HIRING)

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Help Desk Analyst • Two years IT Help Desk or other related IT experience required. • Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 ... As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

... analytical ability • After hours / On Call support is required Salary Career Level Required ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$36K - $45K/yr

... Strong analytical ability · After hours / On Call support is required Career Level Required ... to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

New

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

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It Help Desk Analyst Ii information

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How much do it help desk analyst ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk analyst ii in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Help Desk Analyst II might face, and how can they effectively address them?

As an IT Help Desk Analyst II, you may frequently encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. Balancing multiple support tickets and prioritizing urgent requests can also be challenging. Effective communication and time management skills are essential for navigating these situations, as is staying up to date with the latest technologies used by your organization. Collaborating closely with other IT team members and escalating issues when necessary ensures that problems are resolved efficiently and end-users remain satisfied.

What is the difference between It Help Desk Analyst Ii vs It Help Desk Analyst I?

AspectIt Help Desk Analyst IIt Help Desk Analyst II
CredentialsEntry-level certifications (e.g., CompTIA A+)Same certifications, plus more experience
Work EnvironmentHelp desk support, troubleshootingMore complex issues, higher responsibility
Employer UsageEntry-level support roles in IT departmentsMid-level support roles with increased duties

The main difference between It Help Desk Analyst I and II is experience and complexity of tasks. It Help Desk Analyst II handles more advanced issues and requires more experience, while It Help Desk Analyst I focuses on basic support and troubleshooting. Both roles often require similar certifications and work in help desk environments within various industries.

What are the roles and responsibilities of an IT Help Desk Analyst II?

An IT Help Desk Analyst II provides technical support to end-users, troubleshooting issues with hardware, software, networks, and other technology systems. They handle more complex problems that may be escalated from junior analysts, document solutions, and may assist in training staff or improving support processes. In addition to resolving technical issues, they often interact with users to ensure satisfaction and may contribute to system upgrades or deployments. Strong communication skills, technical knowledge, and customer service orientation are essential for this role.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst II?

To thrive as an IT Help Desk Analyst II, you need strong technical troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is essential. Excellent communication, patience, and problem-solving abilities set standout analysts apart in supporting users. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
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What cities are hiring for It Help Desk Analyst Ii jobs? Cities with the most It Help Desk Analyst Ii job openings:
What job categories do people searching It Help Desk Analyst Ii jobs look for? The top searched job categories for It Help Desk Analyst Ii jobs are:
It Help Desk Analyst Ii jobs near you
Infographic showing various It Help Desk Analyst Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Nebraska Medicine

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 19 days ago

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Help Desk Analyst
Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems.
What We're Looking For
To be successful in this role, you'll bring recent, hands-on IT Help Desk experience supporting enterprise users. Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or Service Desk environment. Experience using ServiceNow or a similar ITSM ticketing system, along with industry certifications such as CompTIA A+, Network+, Microsoft, or Windows certifications, is highly valued.
If you enjoy resolving technical issues, delivering exceptional customer service, and supporting technology that enables world-class patient care, we'd love to hear from you.
Details: Help Desk Analyst
  • Candidate must live in Nebraska or Iowa
  • Hybrid position with the ability to work on campus
  • Strongly preferred: Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in an enterprise environment
  • Preferred consideration will also be given to applicants with ServiceNow, Windows, Microsoft, Muli-Factor Authentication (MFA) and basic network troubleshooting experience and CompTIA certifications
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Help Desk Analyst
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications: Help Desk Analyst
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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