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Cherwell Software Jobs (NOW HIRING)

WCPSS

Bus Operations Team Leader

Cary, NC · On-site

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; First Aid and CPR certification; Blood borne pathogens certification;

WCPSS

Bus Operations Team Leader

Cary, NC · On-site

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; * First Aid and CPR certification; * Blood borne pathogens certification;

WCPSS

Bus Operations Team Leader

Cary, NC · On-site

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; * First Aid and CPR certification; * Blood borne pathogens certification;

WCPSS

Bus Operations Team Leader

Cary, NC

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; * First Aid and CPR certification; * Blood borne pathogens certification;

WCPSS

Bus Operations Team Leader

Cary, NC · On-site

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; First Aid and CPR certification; Blood borne pathogens certification;

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How much do cherwell software jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for cherwell software in the United States is $42.27, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $51.92 per hour, depending on experience, location, and employer.

What is Cherwell Software?

Cherwell Software is a company that provides IT service management (ITSM) solutions, most notably the Cherwell Service Management platform. This platform helps organizations automate and streamline IT services, support processes, and workflows. It is commonly used for incident management, change management, asset management, and other ITIL-based practices. Cherwell Software is known for its flexibility, codeless configuration, and ability to integrate with other enterprise systems.

What are some common challenges faced by professionals working with Cherwell Software in IT service management roles?

Professionals working with Cherwell Software in IT service management often encounter challenges such as tailoring the platform to fit unique organizational processes and ensuring seamless integration with other enterprise systems. Managing updates and customizations while maintaining system stability can also be demanding, especially in larger organizations with complex needs. Collaboration with cross-functional teams is crucial, as Cherwell administrators frequently work alongside IT support staff, business analysts, and management to align the tool with evolving service requirements and best practices.

What are the key skills and qualifications needed to thrive as a Cherwell Software administrator, and why are they important?

To thrive as a Cherwell Software Administrator, you need strong IT service management (ITSM) knowledge, experience with workflow design, and a background in computer science or a related field. Familiarity with the Cherwell Service Management platform, database management, and certifications like ITIL are often required. Problem-solving skills, attention to detail, and effective communication help administrators collaborate with stakeholders and tailor solutions. These skills ensure the efficient customization, maintenance, and optimization of Cherwell to support an organization's IT operations.

What is the difference between Cherwell Software vs ServiceNow Developer?

AspectCherwell SoftwareServiceNow Developer
Required CredentialsCertifications in Cherwell Service Management, ITILServiceNow certifications, ITIL
Work EnvironmentIT service management, enterprise softwareITSM, enterprise cloud platform
Employer & Industry UsageUsed in various industries for ITSM solutionsPrimarily in large enterprises for IT service automation
Common Search & ComparisonOften compared for ITSM tools and rolesRelated but more specialized in ServiceNow platform

While both Cherwell Software and ServiceNow Developers work in IT service management, Cherwell Software focuses on flexible, customizable ITSM solutions, whereas ServiceNow Developers specialize in developing and maintaining applications on the ServiceNow platform. The choice depends on the company's platform preference and specific ITSM needs.

More about Cherwell Software jobs

What job categories do people searching Cherwell Software jobs look for?

The top searched job categories for Cherwell Software jobs are:

Infographic showing various Cherwell Software job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $87,924 per year, or $42.3 per hour.

Data Center Operational Support

West Advanced Technologies (WATI)

Downey, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Data Center Operational Support
Downey, CA
12 months
Required Skills:
1. Two (2) years of experience in the last five (5) years executing mainframe and distributing jobs including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
2. Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers, opening, and closing incident tickets using a tracking software application like Cherwell service management tool.
3. Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to the Endevor libraries.
Responsibilities:
Upgrade Endevor for COBOL 6; Convert load libraries to PDSE and prepare the environment. Support application developers for compile issues.
Update mainframe jobs and or promote packages using mainframe software application Endevor. Move program packages, and members as requested by application developers.
Execute mainframe and distributed jobs functions such as ordering, holding, submitting, cancelling, and monitoring production jobs using Control-M Workload Manager software.
Use Control-M Workload Automation software to create / update mainframe (MF) and distributed jobs, including scheduling, and job output handling, as required, to support customer applications.
Monitor jobs scheduled and executed in Control-M to determine positive outcome and take corrective action for failed jobs, long-running jobs, and jobs that fail to execute on schedule. Report incidents, requests, and actions taken in Turnover document for team transition and situational awareness.
Monitor batch jobs that control MF online applications to ensure that schedules are followed and that MF systems are readied before and after scheduled maintenance windows. Report the status of online applications at shift's end as outlined in team procedures.
Work in a paired programming environment for knowledge sharing and training purposes. Review and submit procedural documentation and participate in team presentations to help build team skills expertise.
Track all reported problems to ensure that they are resolved in a timely manner.
Open and close incident tickets using the tracking software application Cherwell service management tool. Update each incident or request with action taken/resolution.
Perform in-house diagnostics and support for print director/form design software, including Solimar Print Director, Elixir DesignPro Tools, and IBM Oce print management software.
Coordinate and/or control the operation of the console, assignment of devices, replies to operator messages and the operation of input and output devices by executing jobs according to a predefined schedule, complying with and enforcing computer operation standards.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: *************

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