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Cherwell Software Jobs (NOW HIRING)

CMC

IT Service Delivery Specialist

Cayce, SC · On-site

... hardware and software, and coordinating with various IT teams to address customer requests ... through Cherwell • Assists other IT teams (Active Directory, Exchange, Server, Storage ...

TEKsystems

Asset Management Technician

Indianapolis, IN

$17 - $20/hr

... as Cherwell (ShareWell) and/or ServiceNow (CMDB) Maintain accurate asset records throughout the ... and software to scan devices and enter them into data base o stocking items on shelves o moving ...

WCPSS

Bus Operations Team Leader

Cary, NC

$17.25 - $23.75/hr

Cherwell (a service management software); operational understanding of bus Global Positioning Systems (GPS) and software; First Aid and CPR certification; Blood borne pathogens certification;

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How much do cherwell software jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for cherwell software in the United States is $42.27, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $51.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cherwell Software Administrator, and why are they important?

To thrive as a Cherwell Software Administrator, you need strong IT service management (ITSM) knowledge, experience with workflow design, and a background in computer science or a related field. Familiarity with the Cherwell Service Management platform, database management, and certifications like ITIL are often required. Problem-solving skills, attention to detail, and effective communication help administrators collaborate with stakeholders and tailor solutions. These skills ensure the efficient customization, maintenance, and optimization of Cherwell to support an organization's IT operations.

What is the difference between Cherwell Software vs ServiceNow Developer?

AspectCherwell SoftwareServiceNow Developer
Required CredentialsCertifications in Cherwell Service Management, ITILServiceNow certifications, ITIL
Work EnvironmentIT service management, enterprise softwareITSM, enterprise cloud platform
Employer & Industry UsageUsed in various industries for ITSM solutionsPrimarily in large enterprises for IT service automation
Common Search & ComparisonOften compared for ITSM tools and rolesRelated but more specialized in ServiceNow platform

While both Cherwell Software and ServiceNow Developers work in IT service management, Cherwell Software focuses on flexible, customizable ITSM solutions, whereas ServiceNow Developers specialize in developing and maintaining applications on the ServiceNow platform. The choice depends on the company's platform preference and specific ITSM needs.

What is Cherwell Software?

Cherwell Software is a company that provides IT service management (ITSM) solutions, most notably the Cherwell Service Management platform. This platform helps organizations automate and streamline IT services, support processes, and workflows. It is commonly used for incident management, change management, asset management, and other ITIL-based practices. Cherwell Software is known for its flexibility, codeless configuration, and ability to integrate with other enterprise systems.

What are some common challenges faced by professionals working with Cherwell Software in IT service management roles?

Professionals working with Cherwell Software in IT service management often encounter challenges such as tailoring the platform to fit unique organizational processes and ensuring seamless integration with other enterprise systems. Managing updates and customizations while maintaining system stability can also be demanding, especially in larger organizations with complex needs. Collaboration with cross-functional teams is crucial, as Cherwell administrators frequently work alongside IT support staff, business analysts, and management to align the tool with evolving service requirements and best practices.
More about Cherwell Software jobs
What job categories do people searching Cherwell Software jobs look for? The top searched job categories for Cherwell Software jobs are:
Infographic showing various Cherwell Software job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 45% Internship, 48% As Needed, 1% Full Time, and 1% Summer. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $87,924 per year, or $42.3 per hour.
IT Service Delivery Specialist

IT Service Delivery Specialist

CMC

Cayce, SC • On-site

Full-time

Posted 9 days ago

Job description

Job Summary:
CMC is a Fortune 500® company specializing in construction reinforcement and steel products. The IT Service Delivery Specialist will ensure operational efficiency at customer sites by managing IT service delivery, maintaining hardware and software, and coordinating with various IT teams to address customer requests.
Responsibilities:
• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System – Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned
Qualifications:
Required:
• Minimum 3 years experience in Service Delivery or other IT support positions
• Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Excellent time management skills
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air-conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time
• Bachelor's Degree or equivalent relevant experience required.
Company:
CMC is a steel and metal products company that recycles scrap metal, manufactures steel, and fabricates construction materials. Founded in 1915, the company is headquartered in Irving, USA, with a team of 10001+ employees. The company is currently Late Stage.

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