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Service Desk Analyst I Jobs (NOW HIRING)

Northbridge University

PR · On-site

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem ...

Republic Services

Service Desk Analyst I

$20.80 - $28.60/hr

The Service Desk Analyst I provides first level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. The Service Desk Analyst I acts as a single ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

HCTec

Service Desk Analyst I

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

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How much do service desk analyst i jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

More about Service Desk Analyst I jobs
What cities are hiring for Service Desk Analyst I jobs? Cities with the most Service Desk Analyst I job openings:
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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst I

Northbridge University

PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Summary:

Northbridge University operates a Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day.

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty. They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support. The IT Service Desk Analyst I is a Tier 1 support resource.

IT Service Desk Analyst I is the eyes and ears of IT, and the first line of defense for users’ computing problems.

Essential duties and responsibilities:

  • Answer support phones and monitor the ticketing system, triaging and solving problems
  • Extract a prioritized ticket and take appropriate action to resolve client issues.
  • Provide technical guidance, advice, and training to system users
  • Build and maintain positive, constructive partnering relationships with the campus community
  • Perform IT production support for assigned area(s) according to documented processes.
  • Perform desk-side support for end-users and provide local “remote hands” when required by engineers
  • Interact with students, faculty, and administrative staff, supporting all aspects of infrastructure and classroom and meeting room technology in their environment
  • Coordinate computer support activities with multiple user departments and internal teams, as well as third-party vendors
  • Manage and coordinate vendors (we applicable) for the successful delivery of technology services in support of business needs
  • Log all customer interactions, filling out detailed information in tickets and documenting resolutions

Minimum Requirements:

  • Associate degree in Information Technology, Computer Science, or related field
  • Must be able to read, write, and speak English and Spanish
  • Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design
  • Excellent analytical and problem-solving skills
  • Strong verbal and written communication skills

Benefits We Offer:

  • Medical/Dental/Vision Insurance
  • 401(k) with an Employer Match / Paid Time Off
  • Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
  • Educational and Professional Development Program

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans