ZipRecruiter

Log In

1

Service Desk Analyst I Jobs (NOW HIRING)

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Mentor Level I and Level II analysts by sharing troubleshooting guidance, reinforcing documentation standards, supporting ticket handoffs, and helping build technical capability within the service ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

HCTec

Service Desk Analyst I

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Position Overview The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for ...

HCTec

Service Desk Analyst I

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

University of Kentucky

Service Desk Analyst I

$21 - $28.75/hr

Service Desk Analyst I Requisition Number: R-000002387 Department Name: Director, Service Desk Technology Work Location: Remote-KY Grade Level: 5 Type of Position: Regular Position Time Status ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Desk Analyst I Jobs

Service Desk Analyst I information

See salary details

$14

$24

$35

How much do service desk analyst i jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

More about Service Desk Analyst I jobs

What cities are hiring for Service Desk Analyst I jobs?

Cities with the most Service Desk Analyst I job openings:

What states have the most Service Desk Analyst I jobs?

States with the most job openings for Service Desk Analyst I jobs include:

What job categories do people searching Service Desk Analyst I jobs look for?

The top searched job categories for Service Desk Analyst I jobs are:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk / Service Desk Analyst I

4pconsultinginc

Atlanta, GA • On-site

$19.75 - $27/hr

Contractor

Re-posted 14 days ago

Job description

Position:  Help Desk / Service Desk Analyst I

Location:  241 Ralph McGill Blvd , Atlanta, GA 30308

Duration: 6 Months
Client:       Georgia Power
 

Position Overview

We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users. This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service.

The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a fast-paced IT support environment.

Key Responsibilities

Technical Support & Troubleshooting

  • Provide phone-based technical support for internal employees.
  • Troubleshoot hardware and software issues to resolution.
  • Fulfill service requests accurately and within defined SLAs.
  • Escalate complex issues when necessary.

Incident & Request Management

  • Log, track, and update tickets within the service management system.
  • Ensure timely resolution of incidents and service requests.
  • Provide clear communication and status updates to users.

Customer Support

  • Deliver professional and courteous customer service.
  • Communicate technical information clearly to non-technical users.
  • Assist users with enterprise systems including ASCEND and other technology platforms.

Must-Have Skills

  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Ability to make sound decisions with minimal supervision.
  • Self-starter with initiative and independent thinking.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.

Nice-to-Have Skills

  • Understanding of IT infrastructure and telecommunications transport.
  • Knowledge of LAN/WAN technologies.
  • Familiarity with access technologies and telecom terminology.
  • Working knowledge of mainframe systems and related applications.
  • Experience with BMC Helix / SmartIT Event Management System.

Technical Skills Summary

  • Desktop & Application Support
  • Incident Management
  • LAN/WAN Fundamentals
  • Telecom Basics
  • Service Desk Ticketing Systems
  • Remote Troubleshooting