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Service Desk Analyst I Jobs (NOW HIRING)

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$50K - $60K/yr

Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures. * Logs incidents and service requests and maintains relevant records. * Systematically ...

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of ...

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY · On-site

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

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How much do service desk analyst i jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

More about Service Desk Analyst I jobs
What cities are hiring for Service Desk Analyst I jobs? Cities with the most Service Desk Analyst I job openings:
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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst I

Service Desk Analyst I

Vomela

Elk Grove Village, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Salary Range: $50,000 - $60,000 USD

Job Summary

Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of Service Desk experience looking to further develop their IT skill set.

What You'll Do...

  • Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Uses experience to address user problems and interrogates knowledgebase for potential solutions.
  • Escalates complex or unresolved incidents.
  • Records and tracks issues from outset to conclusion.
  • During change, acts systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
  • Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
  • Maintains or creates records in knowledgebase, informs users about the process, and advises relevant persons of actions taken.
  • Assists with employee onboarding and offboarding tasks.
  • Other duties and projects as assigned.

Requirements

What You'll Bring...

Skills:

  • Technical knowledge and experience with desktop hardware and operating systems, networking basics, desk and mobile phones, software installation/configuration/troubleshooting.
  • Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.
  • Time management skills to multitask and adhere to SLAs.
  • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly.
  • Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members.
  • Provides a customer service mindset, showing empathy, patience, and professionalism to deliver a positive experience for each user.

Technologies:

  • Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Chrome, Teams/Zoom, ITSM/ITIL best practices.

Education/Experience:

  • An associate degree in the field of business administration, computer science, or management information systems.
  • 1+ years of related work experience is preferred.
  • CompTIA certifications desired. (ITF+, Tech+, A+, Network+, Security+)
  • Experience working in a team-oriented, collaborative environment.

Work Environment:

On-site position, business hours 7:00am-3:30pm Central time, rotating after hours on-call support.

Travel:

Travel could be up to 5% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources

Apply