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Service Desk Analyst I Jobs (NOW HIRING)

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest ...

Fanatics Collectibles

Service Desk Analyst I

New York, NY · On-site

$22.50 - $30.75/hr

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$20.25 - $27.75/hr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr ... Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents ...

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Service Desk Analyst I information

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How much do service desk analyst i jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk analyst i in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

More about Service Desk Analyst I jobs
What cities are hiring for Service Desk Analyst I jobs? Cities with the most Service Desk Analyst I job openings:
What states have the most Service Desk Analyst I jobs? States with the most job openings for Service Desk Analyst I jobs include:
What job categories do people searching Service Desk Analyst I jobs look for? The top searched job categories for Service Desk Analyst I jobs are:
Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst I

HCTec

Winston Salem, NC • On-site

$19 - $25.75/hr

Full-time

Re-posted 12 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

135th of 223 rated it services

Job description

POSITION SUMMARY:
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and update
• Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
• High school diploma is required. Associate or bachelor's degree is highly preferred.
Certifications & Licenses:
• Current valid State Drivers' License
Key Qualifications:
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
• Knowledge of relevant software, computer applications and equipment
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Familiarity with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills
• Perform other duties as assigned

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