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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Pomeroy Technologies

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

New

ProAxis Consulting

Service Desk Analyst

Phoenix, AZ

$20 - $29/hr

DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users. Responsibilities include handling support requests via phone, email, chat, and ticketing systems related ...

Creo

Service Desk Analyst, Level 1

Durham, NC

$18.50 - $25.25/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Provide typical Level 1 support on ticket types including; password resets, printer mapping, file ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials ... Identify any higher level issues and escalate as appropriate within the Information Technology team.

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...

K-Tek Resourcing LLC

Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Service Desk Analyst (Spanish + English) Location: Tampa, FL 33634 Mode : Contract (6+ Months ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
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What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Service Desk Analyst

IT Service Desk Analyst

Strategic Staffing Solutions

Detroit, MI • On-site

$23 - $25/hr

Other

Posted 15 days ago

Job description

Job Description IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months W2 contractor role with chance of extending or converting Pay Rate: $23-25/HR Call center-based IT Tier 1 support Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Required Skills: 1 year of recent experience in Service Desk/Help Desk operations *Beware of scams. S3 never asks for money during its onboarding process

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