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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the ... Qualifications MINIMUM REQUIREMENTS 1. A valid driver's license and satisfactory driving record. 2. ...

Imagine360

Service Desk Analyst

Wayne, PA · On-site

$60K - $70K/yr

Imagine360 is seeking a Service Desk Analyst to join the team!  The Tier 1 Service Desk Analyst ... 1 scope or resolution timelines. Monitor systems and applications at a basic level and report ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$60 - $80/hr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

Vorys

Service Desk Analyst

Columbus, OH · On-site

$60 - $80/hr

... level agreement (SLA) policies. Actively monitor and manage Service Desk chat and telephone queues ... Minimum of 1 year of experience in similar field preferred. The expected pay scale for this ...

New

Wipro Limited

SERVICE DESK ANALYST L2(CONTRACT)

Plano, TX · On-site

$35K - $76K/yr

SERVICE DESK ANALYST L2(CONTRACT) City: Plano State/Province: Texas Posting Start Date: 8/25/26 ... Provide Level 1/Level 2 technical support to end users via phone, email, chat, and ticketing ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · ... and Level 3 support. · Should gather and analyzes information about the user's issue and ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... Required : • MUST have 1 year or more of Customer Service experience • Must have approximately ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking technical assistance, providing on-site support for a broad range of hardware, software, connectivity ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking technical assistance, providing on-site support for a broad range of hardware, software, connectivity ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is ... Deliver exceptional customer service and Level 1 technical support as a member of the IT Service ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking technical assistance, providing on-site support for a broad range of hardware, software, connectivity ...

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Level 1 Service Desk Analyst information

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$14

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$35

How much do level 1 service desk analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a level 1 service desk analyst?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a level 1 service desk analyst?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are some common challenges faced by level 1 service desk analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

More about Level 1 Service Desk Analyst jobs

What job categories do people searching Level 1 Service Desk Analyst jobs look for?

The top searched job categories for Level 1 Service Desk Analyst jobs are:

Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Tier 1 Service Desk Analyst

RIT Solutions, Inc.

Belgrade, ME • On-site

$350/wk

Full-time

Re-posted 21 days ago

Job description

Job Summary:
RIT Solutions, Inc. is a well-established retail organization supporting a large retail environment. The Tier 1 Service Desk Analyst will serve as the first point of contact for IT support requests, providing hands-on troubleshooting and customer service across multiple locations.
Responsibilities:
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system
• Troubleshoot hardware, software, printer, network, and account-related issues
• Provide support for Windows environments and Microsoft 365 applications
• Resolve issues related to password resets, user access, and account management
• Support VoIP phone systems and related troubleshooting
• Assist with Active Directory user administration
• Support Azure-based services and user access requests
• Troubleshoot basic networking issues involving switches, routers, and connectivity
• Respond to store outages and emergency support incidents
• Escalate complex issues to higher-level support teams when necessary
• Maintain detailed ticket documentation within Zoho
• Create and update technical documentation and knowledge base articles
• Document troubleshooting procedures and recurring solutions
• Contribute to process improvement initiatives
• Travel to retail locations as needed for onsite support
• Assist with store technology deployments, upgrades, and migrations
• Participate in acquisition-related technology integration projects
• Participate in rotating on-call coverage schedule
• Respond to critical outages and emergency support situations
• Receive a $350 stipend for weekend on-call coverage, plus hourly compensation for time worked
Qualifications:
Required:
• High School Diploma or GED required
• 0-2 years of IT Support, Help Desk, Desktop Support, or Customer Service experience
• Internship experience will be considered
• Equivalent technical education or training may be considered
• Basic Windows troubleshooting experience
• Familiarity with Microsoft Office / Microsoft 365
• Basic understanding of networking concepts including: TCP/IP, Switching, Routing, Network connectivity troubleshooting
• Basic printer and peripheral support experience
• Excellent customer service skills
• Strong verbal and written communication
• Ability to remain calm under pressure
• Strong troubleshooting and critical-thinking skills
• Highly organized with strong documentation habits
• Eager to learn and grow within IT
• Team-oriented mindset
• Positive attitude and willingness to help others
• Ability to lift and move computer equipment and peripherals
• Comfortable traveling to store locations
• Ability to work in retail and warehouse environments as needed
Preferred:
• Associate's Degree in Information Technology
• Exposure to Active Directory
• Familiarity with ticketing systems (Zoho experience is a plus)
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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