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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

New

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Provide typical Level 1 support on ticket types including; password resets, printer mapping, file ...

Sonoma Consulting

Service Desk Analyst

Glenview, IL

$20 - $27.25/hr

Service Desk Analyst Halo Group is a premier provider of IT talent. We place technology experts ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials ... Identify any higher level issues and escalate as appropriate within the Information Technology team.

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...

K-Tek Resourcing LLC

Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

Service Desk Analyst (Spanish + English) Location: Tampa, FL 33634 Mode : Contract (6+ Months ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

City of Greensboro

Service Desk Analyst

Greensboro, NC · On-site

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a ... high level of customer service while resolving technical problems Additional Position Details ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Level 1 Service Desk Support

MILES TECHNOLOGY SOLUTIONS LLC

Charlotte, NC

$20 - $27.25/hr

Full-time

Posted 26 days ago

Job description

Service Desk Support Analyst (Level 1)

Miles Enterprise Solutions is a management consulting and technology firm supporting state, local, and educational (SLED) government agencies. We deliver IT service management, workforce solutions, and technology modernization services that enable agencies to operate efficiently and serve their communities effectively.

We are seeking qualified Service Desk Support Analysts (Level 1) to support government clients in a structured, service-level-driven environment. 

Position Summary

The Level 1 Service Desk Support Analyst serves as the first point of contact for end users within a government-supported IT environment. This role is responsible for delivering high-quality technical support, ensuring adherence to service level agreements (SLAs), and maintaining accurate documentation for audit and compliance purposes. 

This position requires professionalism, confidentiality, and the ability to operate within regulated environments.

Key Responsibilities

  • Provide Tier 1 technical support to end users via phone, email, and ticketing systems
  • Log, track, and resolve incidents and service requests in accordance with established SLAs
  • Troubleshoot hardware, software, network, and mobile device issues
  • Escalate unresolved issues to Tier 2 or specialized support teams as required
  • Maintain accurate, timely, and audit-ready documentation of all support activities
  • Follow standard operating procedures (SOPs), knowledge base articles, and ITIL-aligned processes
  • Support user account management functions (e.g., password resets, access requests) in accordance with security protocols
  • Utilize remote support tools to assist users across multiple locations
  • Ensure compliance with client security, privacy, and data protection policies
  • Participate in continuous service improvement initiatives

Minimum Qualifications

  • Minimum 2 years of experience in IT support, service desk, or help desk environments (required)
  • Experience supporting users in structured or regulated environments (government, healthcare, financial services, or enterprise environments preferred)
  • Proficiency with Windows operating systems (Windows 10 or higher)
  • Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with ticketing systems
  • Basic knowledge of networking concepts (TCP/IP, Wi-Fi, VPN, Ethernet)
  • Experience supporting mobile devices (iOS, Android)

Preferred Qualifications

  • Experience with Active Directory, Citrix, and VPN technologies (e.g., Cisco VPN)
  • Familiarity with ITIL framework or IT service management best practices
  • Prior experience supporting government clients
  • CompTIA A+, Network+, or HDI certification

Core Competencies

  • Strong customer service and communication skills
  • Ability to follow defined processes and maintain compliance standards
  • High attention to detail and documentation accuracy
  • Ability to manage multiple tasks in a fast-paced, service-driven environment
  • Professionalism and discretion when handling sensitive information

Compliance & Work Requirements

  • Must be legally authorized to work in the United States without employer sponsorship
  • Ability to pass background checks, including criminal and/or government-required screenings
  • Abilit to comply with all client security and confidentiality requirements
  • Must adhere to data protection policies and procedures
  • Participation in e-Verify is required
  • Drug-free workplace

Work Environment

  • Onsite, hybrid, or remote depending on client requirements
  • May require adherence to client-specific schedules, including business hours or shift coverage
  • Work performed in accordance with client SLAs and performance metrics

Equal Opportunity Employer

Miles Enterprise Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or protected veteran status.

How to Apply

Please submit your resume and salary requirements when applying for this position.

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