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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Pomeroy Technologies

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials ... Identify any higher level issues and escalate as appropriate within the Information Technology team.

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Global Information Technology

Service Desk Analyst

Detroit, MI · Hybrid

$18.75 - $25.50/hr

Service Desk Analyst Job Title: Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract /Requirements: * ITIL certification preferred. * Additional Service Center responsibilities ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Samprasoft

Service Desk Analyst

Grand Rapids, MI

$19 - $26/hr

... service level agreements (SLAs). * Investigate, diagnose, and troubleshoot technical issues ... A minimum of 1 year of experience in a similar service desk or technical support role, with hands ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...

K-Tek Resourcing LLC

Service Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Service Desk Analyst (Spanish + English) Location: Tampa, FL 33634 Mode : Contract (6+ Months ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst Level 1

Service Desk Analyst Level 1

Pomeroy Technologies

Hebron, KY • On-site

$19.75 - $27/hr

Full-time

Posted 4 days ago

Job description

General Function:
The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
  • Provide exceptional and professional customer service to our clients
  • Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership

Required Skills:
Basic Qualifications
  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Other Qualifications
  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Ability to work in a remote team environment

As a condition of eligibility to work remotely, Pomeroy requires:
1. Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed.
2. A dedicated work area that is free from distraction and allows security for customer/client information.
3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment.
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