IT Service Desk Analyst
$23 - $25/hr
... Tier 1 support Role Summary Service Desk Analyst (Level 1) * Provide first-level contact and incident resolution for all users with all issues * Uses advanced troubleshooting skills * Review ...
IT Service Desk Analyst
$23 - $25/hr
... Tier 1 support Role Summary Service Desk Analyst (Level 1) * Provide first-level contact and incident resolution for all users with all issues * Uses advanced troubleshooting skills * Review ...
Service Desk Analyst
Saint Clair, PA · On-site
$22/hr
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...
Service Desk Analyst
Saint Clair, PA · On-site
$22/hr
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...
The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
The Service Desk Support Analyst will provide first level technical support to end users on various ... Successful candidates typically have one or more years of relevant experience. * Experience with ...
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
The Service Desk Support Analyst will provide first level technical support to end users on various ... Successful candidates typically have one or more years of relevant experience. * Experience with ...
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
Overview The Service Desk Support Analyst will provide first level technical support to end users ... Successful candidates typically have one or more years of relevant experience. * Experience with ...
Service Desk Analyst
Easton, PA · On-site
$19.50 - $26.50/hr
Overview The Service Desk Support Analyst will provide first level technical support to end users ... Successful candidates typically have one or more years of relevant experience. * Experience with ...
IT Service Desk Analyst
Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...
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IT Service Desk Analyst
Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...
Service Desk Analyst
Buffalo, NY · On-site
$19.75 - $27/hr
Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...
Service Desk Analyst
Buffalo, NY · On-site
$19.75 - $27/hr
Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...
Service Desk Analyst
$19.75 - $27/hr
Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...
Service Desk Analyst
$19.75 - $27/hr
Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...
IT Service Desk Analyst
$18.75 - $25.50/hr
Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...
IT Service Desk Analyst
$18.75 - $25.50/hr
Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...
Service Desk Analyst at Avon Lake, OH
Avon Lake, OH · On-site
$18.50 - $25.50/hr
The Analyst, Service Desk is to the customers champion in addressing IT - related needs. This ... Provides level 1 customer and technical support, including how-to questions, to customers through ...
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Service Desk Analyst at Avon Lake, OH
Avon Lake, OH · On-site
$18.50 - $25.50/hr
The Analyst, Service Desk is to the customers champion in addressing IT - related needs. This ... Provides level 1 customer and technical support, including how-to questions, to customers through ...
Service Desk Analyst
$19.75 - $27/hr
We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...
Service Desk Analyst
$19.75 - $27/hr
We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...
Service Desk Analyst Tier 1
$21 - $36/hr
The Service Desk Analyst is responsible for delivering world-class support services across all Beth ... Responsible for Level 1 support providing basic to intermediate support. Exceeds end-user ...
New
Service Desk Analyst Tier 1
$21 - $36/hr
The Service Desk Analyst is responsible for delivering world-class support services across all Beth ... Responsible for Level 1 support providing basic to intermediate support. Exceeds end-user ...
New
Service Desk Analyst, Device Deployment
Manhattan Beach, CA · On-site +1
$23/hr
Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources. Essential ...
Service Desk Analyst, Device Deployment
Manhattan Beach, CA · On-site +1
$23/hr
Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources. Essential ...
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...
Quick apply
Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
... yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and ... Job Summary We are looking for a motivated Service Desk Analyst ready to take us to the next level!
Level 1 Service Desk Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do level 1 service desk analyst jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?
To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.
What are Level 1 Service Desk Analysts?
Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.
What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?
| Aspect | Level 1 Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote and on-site | Help desk support, call centers, remote |
| Employer & Industry | IT service providers, large organizations | IT support companies, small to medium businesses |
Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.
What job makes $10,000 a month without a degree?
A Level 1 Service Desk Analyst typically does not earn $10,000 a month; entry-level IT support roles often have lower salaries. High-paying jobs without a degree, such as sales managers, real estate brokers, or skilled trades like electricians, can reach that income level with experience and certifications. These roles often require strong skills, certifications, or sales performance rather than formal degrees.
What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?
Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Job description
IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months W2 contractor role with chance of extending or converting
Pay Rate: $23-25/HR
Call center-based IT Tier 1 support
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Required Skills:
- 1 year of recent experience in Service Desk/Help Desk operations
*Beware of scams. S3 never asks for money during its onboarding process
About Strategystaff
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Sparta, NJ, US
Year founded
2008