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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Harriscomputer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users ... Successful candidates typically have one or more years of relevant experience. * Experience with ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various ... Successful candidates typically have one or more years of relevant experience. * Experience with ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Overview The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$20.25 - $27.75/hr

Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL

$20.25 - $27.75/hr

Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking qualified individuals with 1+ years of ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What job makes $10,000 a month without a degree?

A Level 1 Service Desk Analyst typically does not earn $10,000 a month; entry-level IT support roles often have lower salaries. High-paying jobs without a degree, such as sales managers, real estate brokers, or skilled trades like electricians, can reach that income level with experience and certifications. These roles often require strong skills, certifications, or sales performance rather than formal degrees.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Level 1 Service Desk Support

MILES TECHNOLOGY SOLUTIONS LLC

Charlotte, NC • On-site

$20 - $27.25/hr

Full-time

Posted 21 days ago

Job description

Service Desk Support Analyst (Level 1)

Miles Enterprise Solutions is a management consulting and technology firm supporting state, local, and educational (SLED) government agencies. We deliver IT service management, workforce solutions, and technology modernization services that enable agencies to operate efficiently and serve their communities effectively.

We are seeking qualified Service Desk Support Analysts (Level 1) to support government clients in a structured, service-level-driven environment. 

Position Summary

The Level 1 Service Desk Support Analyst serves as the first point of contact for end users within a government-supported IT environment. This role is responsible for delivering high-quality technical support, ensuring adherence to service level agreements (SLAs), and maintaining accurate documentation for audit and compliance purposes. 

This position requires professionalism, confidentiality, and the ability to operate within regulated environments.

Key Responsibilities

  • Provide Tier 1 technical support to end users via phone, email, and ticketing systems
  • Log, track, and resolve incidents and service requests in accordance with established SLAs
  • Troubleshoot hardware, software, network, and mobile device issues
  • Escalate unresolved issues to Tier 2 or specialized support teams as required
  • Maintain accurate, timely, and audit-ready documentation of all support activities
  • Follow standard operating procedures (SOPs), knowledge base articles, and ITIL-aligned processes
  • Support user account management functions (e.g., password resets, access requests) in accordance with security protocols
  • Utilize remote support tools to assist users across multiple locations
  • Ensure compliance with client security, privacy, and data protection policies
  • Participate in continuous service improvement initiatives

Minimum Qualifications

  • Minimum 2 years of experience in IT support, service desk, or help desk environments (required)
  • Experience supporting users in structured or regulated environments (government, healthcare, financial services, or enterprise environments preferred)
  • Proficiency with Windows operating systems (Windows 10 or higher)
  • Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with ticketing systems
  • Basic knowledge of networking concepts (TCP/IP, Wi-Fi, VPN, Ethernet)
  • Experience supporting mobile devices (iOS, Android)

Preferred Qualifications

  • Experience with Active Directory, Citrix, and VPN technologies (e.g., Cisco VPN)
  • Familiarity with ITIL framework or IT service management best practices
  • Prior experience supporting government clients
  • CompTIA A+, Network+, or HDI certification

Core Competencies

  • Strong customer service and communication skills
  • Ability to follow defined processes and maintain compliance standards
  • High attention to detail and documentation accuracy
  • Ability to manage multiple tasks in a fast-paced, service-driven environment
  • Professionalism and discretion when handling sensitive information

Compliance & Work Requirements

  • Must be legally authorized to work in the United States without employer sponsorship
  • Ability to pass background checks, including criminal and/or government-required screenings
  • Abilit to comply with all client security and confidentiality requirements
  • Must adhere to data protection policies and procedures
  • Participation in e-Verify is required
  • Drug-free workplace

Work Environment

  • Onsite, hybrid, or remote depending on client requirements
  • May require adherence to client-specific schedules, including business hours or shift coverage
  • Work performed in accordance with client SLAs and performance metrics

Equal Opportunity Employer

Miles Enterprise Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or protected veteran status.

How to Apply

Please submit your resume and salary requirements when applying for this position.

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