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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Sunrise Systems, Inc.

Level 1 Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Level 1 Service Desk Analyst Phoenix, AZ 85086 Onsite 1 Years from projected start date Position Description: Service Desk Analysts assigned to the Service Desk team are responsible for the day to ...

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

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Level 1 Service Desk Analyst information

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$35

How much do level 1 service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a level 1 service desk analyst?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a level 1 service desk analyst?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What are some common challenges faced by level 1 service desk analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

More about Level 1 Service Desk Analyst jobs

What job categories do people searching Level 1 Service Desk Analyst jobs look for?

The top searched job categories for Level 1 Service Desk Analyst jobs are:

Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Level 1 Service Desk Analyst

Sunrise Systems, Inc.

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Other

Posted 19 days ago

Job description

Level 1 Service Desk Analyst
Phoenix, AZ 85086 Onsite
1 Years from projected start date
Position Description: Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today's technologies, you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology.
Provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox.
Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service.
Assist with the development and improvement of work instructions, procedures, standards, and documentation.
Answer inbound phone calls from internal and external clients.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Skills Required
Exceptional attendance is a must.
Innovative, team-oriented problem solver.
Strong commitment to providing quality service.
Excellent interpersonal, negotiation and communication (verbal and written) skills.
Excellent organizational, time management, and follow through skills.
Ability to manage multiple competing priorities.
Unwavering commitment to providing customers with an exceptionally high quality experience.
Skills Preferred
Technical writing experience.
Knowledge of legacy, existing, and new PC hardware and software technology.
Experience Required
Customer support experience.
Answering client phone calls and active listening.
Responding and adapting to different types of characters.
Multi-tasking, prioritizing, and managing time effectively.
Experience Preferred
Experience in an IT environment and end-user support role.
Working with Google Suite and Google Email.
Remotely troubleshooting networking, server, and end user desktop incidents.
Experience with incident management and service request processes.
Required Skills
Customer Support Experience
Call center environment
Preferred Skills
Google Suite
Remotely troubleshooting networking, server, and end user desktop incidents.

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