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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... Level 1 support for all client tickets. * Level 2 support when possible by ability. * Onsite ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · ... and Level 3 support. · Should gather and analyzes information about the user's issue and ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt ... The noise level in the work environment is usually moderate General Sign Off The employee is ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Description We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... Required : • MUST have 1 year or more of Customer Service experience • Must have approximately ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday ... Provide first-level technical support to employees and remote users through phone, email, chat, and ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What is a Tier 1 service desk job description?

A Tier 1 Service Desk Analyst is responsible for providing initial technical support to users, handling common issues such as password resets, software troubleshooting, and hardware problems. They typically use ticketing systems, follow established procedures, and escalate complex issues to higher support levels when necessary.

What jobs in the US pay 300,000 a year?

While most entry-level roles like a Level 1 Service Desk Analyst do not reach $300,000 annually, high-paying jobs such as senior executives, specialized physicians, investment bankers, and certain technology executives can earn this level or more. Achieving such salaries typically requires extensive experience, advanced certifications, or leadership positions in high-demand industries.

Is AI replacing IT's help desk?

For a Level 1 Service Desk Analyst, AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting, allowing analysts to focus on more complex issues. However, AI does not fully replace human support, as customer service and complex problem-solving still require human judgment and communication skills.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.

What is a l1 service desk analyst job description?

A Level 1 Service Desk Analyst provides first-line technical support to users by troubleshooting hardware, software, and network issues. They handle incoming support requests, document incidents, and escalate complex problems to higher support levels as needed, often using ticketing systems and remote tools. Strong communication skills and basic IT knowledge are essential for this role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Level 1 Service Desk Analyst

Level 1 Service Desk Analyst

Expert Technology Services

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Posted 20 hours ago

Job description

Service Desk Analyst Level 1 – Phoenix, AZ

We are seeking a customer-focused Service Desk Analyst Level 1 to provide first-level technical support for internal and external users. Responsibilities include responding to incidents and service requests via phone, email, chat, and voicemail, managing support tickets and inboxes, troubleshooting basic technical issues, and ensuring timely resolution while maintaining excellent customer service standards.

Required Skills & Experience:

  • Customer support experience
  • Experience in a call center environment
  • Strong verbal and written communication skills
  • Excellent organizational, multitasking, and time-management abilities
  • Active listening and problem-solving skills
  • Reliable attendance and commitment to customer satisfaction

Preferred Skills & Experience:

  • Experience in an IT Help Desk or End-User Support role
  • Google Workspace (Google Suite/Gmail) experience
  • Remote troubleshooting of networking, server, and desktop issues
  • Familiarity with incident and service request management processes
  • Technical documentation/writing experience