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Level 1 Service Desk Analyst Jobs (NOW HIRING)

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC ... Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$25 - $30/hr

Description The Service Desk Analyst will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests ...

Lancesoft

Service Desk Analyst

Lewiston, NY · On-site

$35 - $38/hr

Service Desk Analyst Duration: 12+ Months Location: Lewiston, NY Pay rate range: $35.00 to $38.00 ... Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

Boston Beer Corporation

Service Desk Analyst

Boston, MA · On-site

$30 - $50/hr

Minimum Qualifications: * 1+ years of helpdesk or service desk experience * Experience supporting ... Experience with Microsoft System Center or Microsoft Endpoint Level: 8IC At the Boston Beer Company ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed ... This person will work in collaboration with other areas in IT to resolve enterprise-level system ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL

$50K - $60K/yr

Salary Range: $50,000 - $60,000 USD Job Summary Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our Elk Grove Village, IL location. We are seeking ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

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Level 1 Service Desk Analyst information

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How much do level 1 service desk analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for level 1 service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Service Desk Analyst, and why are they important?

To thrive as a Level 1 Service Desk Analyst, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a relevant IT certification or equivalent experience. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic knowledge of operating systems like Windows or macOS is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are essential for delivering prompt technical support, maintaining user satisfaction, and efficiently escalating complex problems.

What is a Tier 1 service desk job description?

A Tier 1 Service Desk Analyst is responsible for providing initial technical support to users, handling common issues such as password resets, software troubleshooting, and hardware problems. They typically use ticketing systems, follow established procedures, and escalate complex issues to higher support levels when necessary.

What jobs in the US pay 300,000 a year?

While most entry-level roles like a Level 1 Service Desk Analyst do not reach $300,000 annually, high-paying jobs such as senior executives, specialized physicians, investment bankers, and certain technology executives can earn this level or more. Achieving such salaries typically requires extensive experience, advanced certifications, or leadership positions in high-demand industries.

Is AI replacing IT's help desk?

For a Level 1 Service Desk Analyst, AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting, allowing analysts to focus on more complex issues. However, AI does not fully replace human support, as customer service and complex problem-solving still require human judgment and communication skills.

What are Level 1 Service Desk Analysts?

Level 1 Service Desk Analysts are IT professionals who provide first-line technical support to users experiencing issues with computer systems, software, or hardware. They are responsible for receiving, logging, and resolving basic technical problems, often via phone, email, or chat. If they are unable to resolve an issue, they escalate it to higher-level support teams. Their goal is to ensure minimal disruption to users and maintain smooth IT operations within an organization.

What is the difference between Level 1 Service Desk Analyst vs Help Desk Technician?

AspectLevel 1 Service Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote
Employer & IndustryIT service providers, large organizationsIT support companies, small to medium businesses

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The Level 1 Service Desk Analyst typically handles initial contact, prioritizes tickets, and escalates complex problems, while Help Desk Technicians often focus on resolving common issues directly. The roles are similar in credentials and work environment, with slight variations based on employer preferences.

What are some common challenges faced by Level 1 Service Desk Analysts, and how can they be effectively managed?

Level 1 Service Desk Analysts often encounter challenges such as handling a high volume of support requests, managing tight response times, and troubleshooting a variety of technical issues with limited access or permissions. Effective time management, strong communication skills, and utilizing knowledge bases or escalation procedures are key to managing these challenges. Collaborating closely with more experienced team members and maintaining a positive, solution-oriented attitude can also help analysts thrive in this fast-paced role.

What is a l1 service desk analyst job description?

A Level 1 Service Desk Analyst provides first-line technical support to users by troubleshooting hardware, software, and network issues. They handle incoming support requests, document incidents, and escalate complex problems to higher support levels as needed, often using ticketing systems and remote tools. Strong communication skills and basic IT knowledge are essential for this role.
More about Level 1 Service Desk Analyst jobs
What job categories do people searching Level 1 Service Desk Analyst jobs look for? The top searched job categories for Level 1 Service Desk Analyst jobs are:
Level 1 Service Desk Analyst jobs near you
Infographic showing various Level 1 Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst Level 1

Service Desk Analyst Level 1

Pomeroy

Hebron, KY • On-site

$19.75 - $27/hr

Full-time

Posted 27 days ago

Job description

General Function:

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Provide exceptional and professional customer service to our clients
  • Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership
Required Skills:

Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Ability to work in a remote team environment

As a condition of eligibility to work remotely, Pomeroy requires:

1. Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed.

2. A dedicated work area that is free from distraction and allows security for customer/client information.

3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment.

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