ZipRecruiter

Log In

1

Clinical Service Desk Analyst Jobs (NOW HIRING)

Harris

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Act as the initial point of contact for user support calls to the IT Clinical Service Desk ...

Harriscomputer

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Act as the initial point of contact for user support calls to the IT Clinical Service Desk ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Service Desk Analyst IV REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chesapeake, VA] CLEARANCE:

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Service Desk Analyst III REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chula Vista, CA] CLEARANCE:

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

next page

Showing results 1-20

All JobsClinical Service Desk Analyst Jobs

Clinical Service Desk Analyst information

See salary details

$18

$39

$62

How much do clinical service desk analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for clinical service desk analyst in the United States is $39.80, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a clinical service desk analyst, and why are they important?

To thrive as a Clinical Service Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and typically an associate's degree or relevant technical certification. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and ITIL best practices is important. Strong communication, customer service orientation, and problem-solving abilities are crucial for effective user support and collaboration. These competencies ensure timely resolution of clinical technology issues, supporting seamless healthcare delivery and user satisfaction.

What is the difference between Clinical Service Desk Analyst vs IT Support Specialist?

AspectClinical Service Desk AnalystIT Support Specialist
Required CredentialsHealthcare IT certifications, such as HIT certifications or EHR system trainingCompTIA A+, Network+, or similar IT certifications
Work EnvironmentHealthcare settings, hospitals, clinicsCorporate offices, data centers, various industries
Employer & Industry UsageHospitals, healthcare providers, clinicsIT firms, tech companies, various sectors
Common Search & Comparison IntentUnderstanding healthcare-specific IT support rolesGeneral IT support roles in different industries

The Clinical Service Desk Analyst primarily supports healthcare IT systems within medical environments, requiring healthcare-specific certifications. In contrast, the IT Support Specialist provides technical support across various industries, often with general IT certifications. Both roles involve troubleshooting and user support but differ in industry focus and required credentials.

What is a clinical service desk analyst?

Clinical Service Desk Analysts are IT professionals who provide technical support and troubleshooting services for healthcare staff using clinical applications and systems. They serve as the primary point of contact for issues related to electronic health records (EHRs), medical software, and hardware used in clinical settings. These analysts help resolve problems, answer user questions, and ensure that clinical staff can efficiently use technology to deliver patient care. They may also assist with system updates, user training, and documentation of technical incidents.

What are some typical challenges faced by clinical service desk analysts when supporting healthcare professionals?

Clinical Service Desk Analysts often encounter challenges such as troubleshooting complex electronic health record (EHR) issues under time pressure, navigating the urgency of clinical environments, and communicating technical solutions in a clear, empathetic manner to non-technical healthcare staff. Balancing multiple support requests while prioritizing critical incidents is also common. Effective analysts rely on strong problem-solving abilities, a customer service mindset, and a solid understanding of healthcare workflows to ensure minimal disruption to patient care.
More about Clinical Service Desk Analyst jobs
What are the most commonly searched types of Clinical Service Desk Analyst jobs? The most popular types of Clinical Service Desk Analyst jobs are:
What states have the most Clinical Service Desk Analyst jobs? States with the most job openings for Clinical Service Desk Analyst jobs include:
What job categories do people searching Clinical Service Desk Analyst jobs look for? The top searched job categories for Clinical Service Desk Analyst jobs are:
Clinical Service Desk Analyst jobs near you
Infographic showing various Clinical Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 65% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $82,791 per year, or $39.8 per hour.

Service Desk Analyst

Harris

East Meadow, NY • Hybrid

$21.25 - $29/hr

Full-time

PTO

Re-posted 16 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

77th of 241 rated software companies

Job description

Service Desk Analyst

Altera Digital Health

Long Island - Hybrid

Overview


As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients, providing exceptional first-level end-user support. The primary purpose of this role is to deliver timely and effective technical assistance via telephone, chat, web submissions, and email. You will be responsible for processing service requests, triaging incidents, and applying your problem-solving skills to ensure our clients receive the support they need to succeed.

Key Responsibilities

  • Act as the initial point of contact for user support calls to the IT Clinical Service Desk, ensuring all calls are logged correctly and promptly allocated.
  • Provide first-line technical support when handling calls to achieve time-of-call resolution for less complex issues whenever possible.
  • Deliver ad-hoc service to users of all computer systems, troubleshooting and resolving systemand applicationproblems.
  • Carry out a prescribed program of system performance monitoring, measurement, and management to support a proactive approach to meeting changing system demands.
  • Assist in the maintenance of the Service Desk Knowledge Base.
  • Work directly with clients(ex. Clinical Staff)on issues requiring overall product knowledge and an understanding of the healthcare business.
  • Work independently with clients, beginning to focus on critical-level cases.
  • Develop knowledge content to support team and client needs.

Qualifications

  • Experience:
    • 2-4 years of relevant work experience is preferred.
    • Proficient knowledge of Microsoft Windows operating systems, Microsoft Office, and IT Service Management software(ex. KACE or SNOW).
    • Knowledge of Altera Solutions(Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry in generalincluding healthcare workflows in an ambulatory and acute care setting.
    • Software support experience demonstrating strong troubleshooting and analytical skills.
    • Familiarity with A+ & N+ terminology, Active Directory, and VPN clients.
    • Basic understanding of Windows Server and MS Exchange.
  • Education:
    • A Bachelor's Degree is preferred.

Working Arrangements

  • Standard work week or as defined by assignment requirements.
  • Primarily works in a standard office environment.
  • May require after-hours, on-call support, and/or holidays.
  • On-call and after-hours work during peak times, including end of month/quarter/year; during this time, PTO is limited to meet business needs.

Travel

  • Up to 10% travel may be required.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range 50,000 - 73,000 The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills and education.

Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

FacebookInstagram

View All Harris Computer Systems Jobs

Apply