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Clinical Help Desk Jobs (NOW HIRING)

Stony Brook Medicine

Help Desk Supervisor

Stony Brook, NY · On-site

$75K - $90K/yr

Experience in a Help Desk or Service Desk in a HealthCare environment supporting HealthCare clinical information technology services and applications * Excellent attention to detail and the ability ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA

... clinical radiation biology research. With manufacturing facilities in the United States and the ... They are hiring a Help Desk Manager to build that function from the ground up: intake rules ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the ... We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... In delivering an unmatched level of clinical expertise, our medical center is committed to ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... In delivering an unmatched level of clinical expertise, our medical center is committed to ...

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Clinical Help Desk information

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$37.5K

$83.8K

$124.5K

How much do clinical help desk jobs pay per year?

As of Sep 11, 2026, the average yearly pay for clinical help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a clinical help desk?

A Clinical Help Desk is a specialized support service designed to assist healthcare professionals with technical issues, clinical workflows, and electronic health record (EHR) systems. Staffed by individuals with knowledge of healthcare processes and IT systems, the Clinical Help Desk provides troubleshooting, guidance, and solutions to ensure smooth operations in clinical environments. This service helps reduce downtime, enhance patient care, and improve efficiency by resolving issues quickly and effectively.

What are the key skills and qualifications needed to thrive as a clinical help desk professional?

To thrive as a Clinical Help Desk professional, you need a solid understanding of healthcare workflows, strong technical troubleshooting skills, and familiarity with clinical terminology, often supported by experience in healthcare IT or a related degree. Proficiency with electronic health record (EHR) systems, ticketing software, and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help in effectively assisting clinical staff and resolving issues promptly. These skills and qualities are crucial to ensure minimal disruption in clinical operations and to maintain the quality and safety of patient care.

How does a clinical help desk professional typically collaborate with healthcare providers to resolve patient care issues?

Clinical Help Desk professionals work closely with doctors, nurses, and other clinical staff to troubleshoot technology-related problems that may impact patient care, such as issues with electronic health records or medical device connectivity. They often communicate directly with end-users to gather detailed information, provide step-by-step guidance, and escalate complex issues to specialized IT teams when necessary. Building strong, responsive relationships with clinical staff is crucial, as it ensures prompt resolution of problems and supports a smoother workflow in a fast-paced healthcare environment.

What is the difference between Clinical Help Desk vs Medical Receptionist?

AspectClinical Help DeskMedical Receptionist
CredentialsTypically requires healthcare-related certifications or experienceUsually requires administrative or customer service skills, with minimal healthcare certifications
Work EnvironmentHealthcare settings, such as hospitals or clinics, supporting clinical staffFront desk of medical offices, handling patient check-ins and scheduling
Employer & IndustryHospitals, clinics, healthcare providersPrivate practices, outpatient clinics, healthcare facilities

The Clinical Help Desk and Medical Receptionist roles both operate within healthcare environments but serve different functions. The Clinical Help Desk focuses on supporting clinical staff with technical and patient information, often requiring healthcare-related certifications. In contrast, the Medical Receptionist handles administrative tasks like scheduling and patient check-in, with less emphasis on clinical knowledge. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are popular job titles related to Clinical Help Desk jobs?

For Clinical Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Clinical Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Clinical Help Desk Support (Phone / Email)

Dublin, OH • On-site

Ruri Software Technologies LLC
Software Development • 11 - 50 employees
Learn more about Ruri Software Technologies LLCexternal

$16.50 - $21.25/hr

Full-time

Re-posted 24 days ago

Job description

Job Title: Clinical Help Desk Support (Phone / Email)
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Email
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience

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