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Patient Help Desk Jobs (NOW HIRING)

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

... patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Stony Brook Medicine

Help Desk Supervisor

Stony Brook, NY · On-site

$75K - $90K/yr

Duties of a Help Desk Supervisor may include the following but are not limited to: * Oversee the ... Monitor and ensure a high level of availability of our electronic patient care systems and ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

De-escalate situations involving dissatisfied customers, offering patient assistance and support * Collaborate with other help desk professionals to improve customer service * Serve as the first ...

Willis Knighton Health

Help Desk II

Shreveport, LA

$19.75 - $27/hr

This role requires strong problem-solving, communication, and interpersonal skills, along with a patient, positive, and customer-friendly attitude in a team environment. Help Desk Analysts II are ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

This role requires strong problem-solving, communication, and interpersonal skills, along with a patient, positive, and customer-friendly attitude in a team environment. Help Desk Analysts II are ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

... patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

This role requires strong problem-solving, communication, and interpersonal skills, along with a patient, positive, and customer-friendly attitude in a team environment. Help Desk Analysts II are ...

Capital Rx

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

... patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Compass Health Network

Help Desk Representative

Clinton, MO · On-site

$14.25 - $18.25/hr

The Help Desk Representative provides friendly, responsive first-level technology support to ... Enjoys helping people solve problems and navigate technology with confidence Brings a patient ...

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical ... At Sheltering Arms Institute, you'll join a collaborative, patient-centered environment where your ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Engage staff with a professional, calm, patient, empathetic, and confident manner. * proactively ...

TES Staffing

Help Desk Technician

Greenport, NY · Hybrid

$47K - $58K/yr

Help Desk Technician Remote / Greenport, NY Salary: $47,000+-$58,000 annually, based on experience ... Provide clear, patient guidance and basic technology training to end users * Accurately document ...

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How much do patient help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Manager

Charlotte, NC • Hybrid

Judi Health
See more jobs at Judi Healthexternal

Full-time

Posted 29 days ago

Job description

Location: Hybrid 3 days a week in Charlotte, NC office

About Judi Health

Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country.

Position Responsibilities:

  • Train and mentor Help Desk 1 and 2 personnel
  • Partner with IT Director to perform personnel management tasks for Help Desk staff
  • Work as an escalation resource for Help Desk 1 and 2 personnel
  • Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
  • Assist in promptly responding to user requests via ticketing system/phone calls/IM
  • Assist HD staff and end-users with access/system issues
  • Interface with internal partner teams to help drive best practices and compliance
  • Manage user systems via MDM Software
  • Write and update documentation for user reference
  • Help build and establish procedures for the Helpdesk team
  • Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to start, however.)

Required Qualifications:

  • 4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Experience with MDM
  • 1-2 year's experience in a supervisory or management role
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

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