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Patient Help Desk Jobs (NOW HIRING)

Solaris Health Holdings LLC

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

Description GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for ... Complies with HIPAA regulations for patient confidentiality. * Knowledge in healthcare systems ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

... positive, patient, and professional with technical / non-technical employees, vendors, and co ... Provide help-desk support and resolve problems to the satisfactory expectations * Modify ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Strong communication skills, with the ability to offer patient, helpful guidance to users of all ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ... They must also be customer-oriented and patient to deal with difficult customers. The goal is to ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K ... Strong communication skills, with the ability to offer patient, helpful guidance to users of all ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Strong communication skills, with the ability to offer patient, helpful guidance to users of all ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

NYU Langone Health is a fully integrated health system that consistently achieves the best patient ... We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ...

NYULMC

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

NYU Langone Health is a fully integrated health system that consistently achieves the best patient ... We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ...

Flow Control Group

Help Desk Technician

Charlotte, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for all IT-related inquiries and issues ... Exceptional customer service skills with a patient and empathetic approach. * Ability to work ...

NYU Langone Health

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

NYU Langone Health is a fully integrated health system that consistently achieves the best patient ... We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ...

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Help desk is also responsible for monitoring the ongoing operations of the Data Center Facility ... Assure work processes and systems focus primarily on the patient/family and customer. Exhibit the ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... Patient, service-oriented communication style -- you can explain things clearly to non-technical ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... levels • Patient and approachable demeanor, coupled with excellent listening skills • ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... levels • Patient and approachable demeanor, coupled with excellent listening skills • ...

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · Remote

About the Role We're looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as ...

Collaboration.Ai

Help Desk Specialist

Minneapolis, MN · On-site +1

About the Role We're looking for a patient, detail-oriented full-time Help Desk Specialist to be the first point of contact for end users of our software and grow into leading our support function as ...

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As of Sep 11, 2026, the average hourly pay for patient help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Technician

Plainview, NY • On-site

Solaris Health Holdings LLC
See more jobs at Solaris Health Holdings LLCexternal

$20.25 - $27.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
GENERAL SUMMARY
The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues
Requirements
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
  • Utilizes product information or solution database to research, analyze, and deliver solutions.
  • Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
  • Documents incidents using help desk systems or tools.
  • Escalates problems to appropriate levels or teams to achieve issue resolution.
  • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
  • Fulfills all service level standards for response time and quality.
  • Record events and problems and their resolution in logs.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
  • Microsoft certifications preferred.

KNOWLEDGE SKILLS ABILITIES
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Complies with HIPAA regulations for patient confidentiality.
  • Knowledge in healthcare systems operations such as EMR.

EDUCATION REQUIREMENTS
  • High school diploma or equivalent required. BS in Computer Science or relevant field preferred.

EXPERIENCE REQUIREMENTS
  • 1 year Help Desk experience preferred. Windows experience preferred.

REQUIRED TRAVEL
  • N/A

PHYSICAL DEMANDS
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

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