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Patient Portal Help Desk Jobs (NOW HIRING)

Nordic

$20.75 - $26.75/hr

PORTAL SERVICE DESK AGENT I The Patient Portal Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. They ...

Diverse Lynx

Patient Portal Liaison

Manhattan, NY · On-site

$32 - $37/hr

Patient Portal Liaison Job Location: Remote Pay Range: $32/ Hr - $37/ Hr Job Responsibilities ... Helping to guide patients in need of medical services. Reviewing relevant information in the ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: 8+ Months Objectives of Engagement: The primary ... Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and ...

Global IT Family

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN Duration: 6 Months Onsite Metro ITS is looking for a ... We support customers by phone, email, and service portal. The technician will troubleshoot, resolve ...

New

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

We support customers by phone, email, and service portal. * The technician will troubleshoot ... Prior Help Desk experience is helpful, but it is not required. We are more interested in finding ...

Diverse Lynx

Patient Portal Liaison

$32 - $37/hr

Patient Portal Liaison Job Location: Remote Pay Range: $32/Hr - $37/Hr Job Responsibilities ... Helping to guide patients in need of medical services * Reviewing relevant information in the ...

nLeague

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

The Help Desk is the first point of contact for Metro Nashville employees who need technical ... We support customers by phone, email, and service portal. * The technician will troubleshoot ...

DatamanUSA, LLC

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Duration: 12 Months Location: Nashville, TN Required/desired skills ... email, and service portal. *) Troubleshoot common hardware, software, Windows, Microsoft 365 ...

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Location: Nashville, TN - Onsite Duration: 9 Months ( It's 12hrs shift daily ... service portal. This role is an excellent opportunity for someone looking to start or continue ...

PostNet

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Answer, evaluate, and prioritize incoming telephone, Portal, chat, and email requests from users ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Answer, evaluate, and prioritize incoming telephone, Portal, chat, and email requests from users ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Air Force Portal WORKING CONDITIONS: Typical Office Environment. Strength Demands: Sedentary - 10 ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Air Force Portal WORKING CONDITIONS: Typical Office Environment. Strength Demands: Sedentary - 10 ...

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

... portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. • Provide help desk ticket updates through the Department's Cherwell system daily as ...

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Patient Portal Help Desk information

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$12

$23

$33

How much do patient portal help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient portal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Patient Portal Help Desk jobs?

For Patient Portal Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Patient Portal Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Patient Portal Service Desk Agent I

On-site

Nordic
See more jobs at Nordicexternal

$20.75 - $26.75/hr

Full-time

Re-posted 5 days ago

Job description

Make a difference. Be happy. Grow your career.

PORTAL SERVICE DESK AGENT I

The Patient Portal Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. They respond to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. They provide effective and timely resolution of users' problems, queries or complaints. They assist in hardware and software evaluation and recommend upgrades or improvements to the IT infrastructure. The Patient Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.

KEY RESPONSIBILITIES

The Portal Service Desk Agent will be responsible for, but not be limited to:

  • Providing excellent customer service

  • Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs

  • Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed

  • Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)

  • Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues

  • Adhering to policies and procedures such as HIPAA and client notification expectations

  • Attending and participating in team meetings

  • Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested

SKILLS AND EXPERIENCE

  • Excellent customer service and communication skills, written and verbal

  • Proficient in English to support our clients' needs. Spanish is a plus

  • Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills

  • Ability to apply problem solving skills across repetitive tasks

  • Ability to work nights and weekends, depending on assigned shift

  • Strong attention to detail and ability to organize

  • Must be able to work independently, as well as within a team environment

  • Must demonstrate and embody Nordic's maxims

ADDITIONAL DETAILS

  • Ability to travel up to 5% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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