ZipRecruiter

Log In

1

Patient Portal Help Desk Jobs (NOW HIRING)

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Air Force Portal Minimum Education: * At least two years related experience in customer service ...

Entarian

Help Desk Specialist

Suitland, MD · On-site

$24 - $26/hr

Help Desk Specialists work with network teams and management to provide detailed reporting and ... Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers ...

Entarian

Help Desk Specialist

Suitland, MD · On-site

$24 - $26/hr

Help Desk Specialists work with network teams and management to provide detailed reporting and ... Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers ...

Chenega MIOS

Help Desk Specialist

Orlando, FL · On-site

Help Desk Specialist Orlando, FL (Remote) Are you ready to enhance your skills and build your ... portal accessibility after maintenance events. * Ability to independently make sound decisions ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... portal accessibility after maintenance events. * Ability to independently make sound decisions ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

... patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Entarian

Help Desk Specialist

Suitland, MD · On-site

$24 - $26/hr

Help Desk Specialists work with network teams and management to provide detailed reporting and ... Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Air Force Portal MinimumEducation: * At least twoyearsrelated experiencein customer servicerequired.

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Air Force Portal MinimumEducation: * At least twoyearsrelated experiencein customer servicerequired.

Stony Brook Medicine

Help Desk Supervisor

Stony Brook, NY · On-site

$75K - $90K/yr

Duties of a Help Desk Supervisor may include the following but are not limited to: * Oversee the ... Monitor and ensure a high level of availability of our electronic patient care systems and ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

This role requires strong problem-solving, communication, and interpersonal skills, along with a patient, positive, and customer-friendly attitude in a team environment. Help Desk Analysts II are ...

previous page

Showing results 41-60

All JobsHealthcare JobsHospital JobsMedical Office Assistant JobsPatient Portal Help Desk Jobs

Patient Portal Help Desk information

See salary details

$12

$23

$33

How much do patient portal help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for patient portal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Patient Portal Help Desk jobs?

For Patient Portal Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Patient Portal Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician (HDA)

Montgomery, AL • On-site

Zigabyte Corporation
IT Services • 51 - 200 employees
Learn more about Zigabyte Corporationexternal

$15.50 - $21/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary: 

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama.  It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.   

Responsibilities: 

  • Provide help desk support for all supported applications via phone/email. 
  • Troubleshoot/diagnose customer technical issues using all available resources,  
  • Collect necessary information from customers to effectively escalate unresolved issues if needed. 
  • Thorough documentation within Remedy Ticket Management System. 
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. 
  • Maintain current knowledge of relevant technologies. 
  • Additional responsibilities as assigned by management. 

Required Skills/Abilities: 

  • Two + years providing effective customer service or help desk support to external customers. 
  • Current Comptia Security+ (Level II IAT Training) Certification 
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. 
  • Excellent communication and problem-solving/trouble shooting skills. 
  • Willing to work overtime, holidays, and weekends when necessary. 
  • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. 
  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills. 
  • Excellent time management skills and attention to detail. 
  • Ability to prioritize tasks and to delegate them when appropriate. 
  • Ability to function well in a high-paced and at times stressful environment. 
  • Strong analytical and problem-solving skills. 

Desired Skills/Experience: 

  • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. 
  • Experience using/supporting one or more of the below systems: 
  • Business and Enterprise System Product Innovation (BESPIN) applications 
  • Cargo Movement Operations System (CMOS) 
  • Logistics Module (LOGMOD) 
  • Integrated Maintenance Data System (IMDS) 
  • Air Force Portal 

Minimum Education: 

  • At least two years related experience in customer service required. 
  • Current Comptia Security+ (Level II IAT Training) Certification 

Job Stipulations: 

  • Must be able to work any shift – this is a 24/7/365 helpdesk 
  • Must be able to obtain and keep a secret level clearance  

Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer. 

Version History 

VERSION 

DATE 

REVISION AUTHOR 

SUMMARY OF CHANGES 

1.0 

3/12/2025 

Rachel Burns 

Initial Draft 

Distribution 

LOCATIONS 

Bamboo HR, SharePoint Quality Mgmt  

Approval 

NAME 

POSITION 

SIGNATURE 

DATE 

Rachel Burns 

Director of HR 

Rachel Burns 

3/12/2025