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Medical Help Desk Jobs (NOW HIRING)

Albanymed

Help Desk Tech II - M-F, 2nd Shift

Broadway, VA · On-site

$49K - $69K/yr

The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. Level II The Help Desk Tech - Level ...

Integral

Help Desk Manager

Tysons, VA · On-site

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... Our package also includes: • Medical, Dental & Vision Insurance • Flexible Spending Accounts ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Chicago IL Jobs, Help Desk Technician, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... Medical * Dental * Vision * Health Savings Account * Life Insurance * Voluntary Long Term ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays--Including a Birthday ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

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Medical Help Desk information

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How much do medical help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is getting a helpdesk job hard?

A Medical Help Desk job typically requires good communication skills, basic technical knowledge, and the ability to handle patient or provider inquiries. While some positions may require certifications or prior experience, many entry-level roles provide on-the-job training, making the job accessible to those with relevant skills and a willingness to learn.

What is a Medical Help Desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are some common challenges faced by professionals in a Medical Help Desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What are the key skills and qualifications needed to thrive as a Medical Help Desk professional, and why are they important?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

What is the most chill healthcare job?

A Medical Help Desk role is often considered a relatively low-stress healthcare job, involving technical support and troubleshooting for medical software and systems. It typically requires good communication skills, basic IT knowledge, and can offer regular hours with limited physical demands, making it a calmer option within healthcare support roles.

What jobs pay 4000 a week without a degree?

In the medical help desk field, high-paying roles typically require specialized certifications or experience, and earning $4,000 weekly without a degree is uncommon. However, some IT support or technical roles in healthcare organizations may reach high earnings through experience, certifications, and overtime, but these are rare and often require technical skills. Most positions in this field prioritize certifications and experience over formal degrees for higher pay.

Will AI replace IT's help desk?

AI can automate routine tasks and provide initial support in a medical help desk environment, but it is unlikely to fully replace help desk professionals. Medical help desk staff are needed to handle complex patient issues, interpret medical data, and provide personalized assistance that requires human judgment and empathy. Skills in troubleshooting, communication, and understanding healthcare systems remain essential for these roles.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

More about Medical Help Desk jobs
What cities are hiring for Medical Help Desk jobs? Cities with the most Medical Help Desk job openings:
What states have the most Medical Help Desk jobs? States with the most job openings for Medical Help Desk jobs include:
What job categories do people searching Medical Help Desk jobs look for? The top searched job categories for Medical Help Desk jobs are:
Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech II - M-F, 2nd Shift

Albanymed

Broadway, VA • On-site

$49K - $69K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Department/Unit:

Information Systems & Services

Work Shift:

Evening (United States of America)

Salary Range:

$49,763.00 - $69,668.00The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk.

Level II

The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures (SOP), processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards

Typical responsibilities include:

Support

  • Answer the Help Desk support line and provide all assistance in alignment with documented processes, SOPs, documentation, and training
  • Respond to email requests in alignment with documented processes, SOPs, documentation, and training
  • Adhere to Customer Service Standards in all verbal and written interactions with users
  • Work as part of a team to meet goals set forth by Help Desk Management
  • Meet all documented and communicated Help Desk statistical metrics that drive overall Help Desk performance

Supervision

  • This position does not have any supervisory responsibilities

Contact with others

  • High degree of contact internal and external to Albany Med, including anyone who could possibly call the Help Desk phone line

Other

  • Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technoloyg
  • Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
  • Provide best effort support for non-standard applications and hardware
  • Participate in on-call rotation and help troubleshoot customer issues
  • Maintain confidentiality by using and communicating information only as needed to perform one's duties
  • Perform at or above the Information Technology performance standards
  • Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Complete other duties or assignments as designated by management

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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