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Medical Help Desk Jobs (NOW HIRING)

Albany Med

Help Desk Tech II - 2nd Shift, M-F

Albany, NY · On-site

$49K - $69K/yr

The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. The Help Desk Tech - Level II will ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Medical and Dental (FastTek pays majority of the medical program) * Vision * Personal Time Off (PTO ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

TEKsystems c/o Allegis Group

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide ... Other rewards include fully paid medical, dental and vision insurance, as well as dollar-for-dollar ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Access to Medical, Dental, Vision, 401k and PTO Ready to be part of our mission? Apply now. Visit ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

... and medical benefit administration on a single, secure platform. By delivering true price ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

New

Genesis Financial Solutions

Help Desk Manager

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fulltime position with a competitive starting salary, plus benefits which include Medical ... As our Help Desk Manager , you will: * Manage and oversee our IT Help Desk, including the ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

Conway Medical Center

Help Desk Analyst

Conway, SC

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

Genesis Financial Solutions

Help Desk Manager

Beaverton, OR

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fulltime position with a competitive starting salary, plus benefits which include Medical ... As our Help Desk Manager , you will: * Manage and oversee our IT Help Desk, including the ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ... Access to Medical, Dental, Vision, 401k and PTO Ready to be part of our mission? Apply now. Visit ...

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All JobsMedical Help Desk Jobs

Medical Help Desk information

See salary details

$12

$23

$33

How much do medical help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a medical help desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are the key skills and qualifications needed to thrive as a medical help desk professional?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

What are some common challenges faced by professionals in a medical help desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

Is getting a medical help desk job hard?

A medical help desk job typically requires good communication skills, basic medical knowledge, and proficiency with computer systems. While some positions may require certifications or training, the difficulty level varies depending on the employer and specific role responsibilities.
More about Medical Help Desk jobs

What cities are hiring for Medical Help Desk jobs?

Cities with the most Medical Help Desk job openings:

What states have the most Medical Help Desk jobs?

States with the most job openings for Medical Help Desk jobs include:

What job categories do people searching Medical Help Desk jobs look for?

The top searched job categories for Medical Help Desk jobs are:

Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech II - 2nd Shift, M-F

Albany Med

Albany, NY • On-site

$49K - $69K/yr

Full-time

Re-posted 3 days ago

Job description

Department/Unit:
AMHS - IT Infrastructure
Work Shift:
Evening (United States of America)
Salary Range:
$49,763.00 - $69,668.00
The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk.
The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures (SOP), processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards
Typical responsibilities include:
Support
  • Answer the Help Desk support line and provide all assistance in alignment with documented processes, SOPs, documentation, and training
  • Respond to email requests in alignment with documented processes, SOPs, documentation, and training
  • Adhere to Customer Service Standards in all verbal and written interactions with users
  • Work as part of a team to meet goals set forth by Help Desk Management
  • Meet all documented and communicated Help Desk statistical metrics that drive overall Help Desk performance

Supervision
  • This position does not have any supervisory responsibilities

Contact with others
  • High degree of contact internal and external to Albany Med, including anyone who could possibly call the Help Desk phone line

Other
  • Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technoloyg
  • Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
  • Provide best effort support for non-standard applications and hardware
  • Participate in on-call rotation and help troubleshoot customer issues
  • Maintain confidentiality by using and communicating information only as needed to perform one's duties
  • Perform at or above the Information Technology performance standards
  • Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Complete other duties or assignments as designated by management
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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