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Medical Help Desk Jobs (NOW HIRING)

Albanymed

Help Desk Tech II - M-F, 2nd Shift

Broadway, VA

$49K - $69K/yr

The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. Level II The Help Desk Tech - Level ...

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Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Minimum of five years of hands-on help desk support experience. * Minimum of three years of ... Full benefit package including medical, dental, life, vision, company paid short/long term ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government ... Medical, Dental, and Vision Plans (PPO & HSA options available) * Flexible Spending Accounts ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

Integral

Help Desk Manager

Tysons, VA · On-site

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... Our package also includes: • Medical, Dental & Vision Insurance • Flexible Spending Accounts ...

The Arc of Chemung-Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

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Medical Help Desk information

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How much do medical help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized medical roles such as surgeons, anesthesiologists, and certain senior healthcare consultants, especially those with extensive experience or working in private practice. These positions typically require advanced certifications, significant expertise, and often involve long hours or high-stakes environments.

What is a Medical Help Desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are some common challenges faced by professionals in a Medical Help Desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What are the key skills and qualifications needed to thrive as a Medical Help Desk professional, and why are they important?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

Are help desk jobs still in demand?

Help desk jobs, including medical help desk roles, remain in demand due to ongoing needs for technical support in healthcare settings. These positions often require strong communication skills and knowledge of healthcare software, with employment growth driven by increased reliance on digital health records and telehealth services.

What is the easiest medical job you can get?

A Medical Help Desk position is often considered one of the easier medical jobs to obtain, as it typically requires basic computer skills, good communication, and a high school diploma or equivalent. These roles involve providing technical support and customer service for healthcare systems and usually do not require advanced medical training or certifications.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

Is AI replacing IT's help desk?

AI is increasingly being integrated into medical help desk roles to automate routine tasks and support troubleshooting, but it does not fully replace human help desk staff. Medical help desk professionals still provide critical patient support, interpret complex issues, and ensure compliance with healthcare regulations. AI tools serve as assistants to improve efficiency but require human oversight and expertise.
More about Medical Help Desk jobs
What cities are hiring for Medical Help Desk jobs? Cities with the most Medical Help Desk job openings:
What states have the most Medical Help Desk jobs? States with the most job openings for Medical Help Desk jobs include:
What job categories do people searching Medical Help Desk jobs look for? The top searched job categories for Medical Help Desk jobs are:
Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech II - M-F, 2nd Shift

Albanymed

Broadway, VA

$49K - $69K/yr

Full-time

Posted yesterday

Job description

Department/Unit:

Information Systems & Services

Work Shift:

Evening (United States of America)

Salary Range:

$49,763.00 - $69,668.00The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk.

Level II

The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures (SOP), processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards

Typical responsibilities include:

Support

  • Answer the Help Desk support line and provide all assistance in alignment with documented processes, SOPs, documentation, and training
  • Respond to email requests in alignment with documented processes, SOPs, documentation, and training
  • Adhere to Customer Service Standards in all verbal and written interactions with users
  • Work as part of a team to meet goals set forth by Help Desk Management
  • Meet all documented and communicated Help Desk statistical metrics that drive overall Help Desk performance

Supervision

  • This position does not have any supervisory responsibilities

Contact with others

  • High degree of contact internal and external to Albany Med, including anyone who could possibly call the Help Desk phone line

Other

  • Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technoloyg
  • Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
  • Provide best effort support for non-standard applications and hardware
  • Participate in on-call rotation and help troubleshoot customer issues
  • Maintain confidentiality by using and communicating information only as needed to perform one's duties
  • Perform at or above the Information Technology performance standards
  • Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Complete other duties or assignments as designated by management

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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