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Medical Help Desk Jobs (NOW HIRING)

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage. * A ...

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

... medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and ... The Help Desk Technician is to research and follow-up on problems that may require additional ...

KBR

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... with company match, medical, dental, vision, life insurance, AD&D, flexible spending account ...

Arby's

Help Desk Tech

Omaha, NE

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) ... Paid Leave, Medical, Sabbatical, Dental, Vision, 401k Savings Plan, Company-paid Life Insurance ...

City of Richmond, Texas

Help Desk Technician

Richmond, TX · On-site

$16.25 - $22/hr

We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account ... As a Help Desk Technician, you will assist the IT department with the deployment, support, and ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse ...

KBR, Inc.

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... with company match, medical, dental, vision, life insurance, AD&D, flexible spending account ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when ... Medical, RX, Dental, and Vision insurance * Life insurance & Employee Assistance Programs * Tuition ...

Din Tai Fung North America

Help Desk Analyst

Arcadia, CA

$28.10 - $33.65/hr

Help Desk Analyst Compensation: $28.10 - $33.65 per hour The base salary or hourly wage range for ... Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision ...

KBR

Help Desk Support

Coronado, CA

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and ... with company match, medical, dental, vision, life insurance, AD&D, flexible spending account ...

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

... medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and ... The Help Desk Technician is to research and follow-up on problems that may require additional ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

... III medical device environment • Proactively identify and address potential system or ... help desk, IT support, or IT coordinator role • Demonstrated experience troubleshooting and ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Medical, Dental, and Vision insurances from premium providers * 401K with matching * Company paid ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when ... Medical, RX, Dental, and Vision insurance * Life insurance & Employee Assistance Programs * Tuition ...

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All JobsMedical Help Desk Jobs

Medical Help Desk information

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$12

$23

$33

How much do medical help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is getting a helpdesk job hard?

A Medical Help Desk job typically requires good communication skills, basic technical knowledge, and the ability to handle patient or provider inquiries. While some positions may require certifications or prior experience, many entry-level roles provide on-the-job training, making the job accessible to those with relevant skills and a willingness to learn.

What is a Medical Help Desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are some common challenges faced by professionals in a Medical Help Desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What are the key skills and qualifications needed to thrive as a Medical Help Desk professional, and why are they important?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

What is the most chill healthcare job?

A Medical Help Desk role is often considered a relatively low-stress healthcare job, involving technical support and troubleshooting for medical software and systems. It typically requires good communication skills, basic IT knowledge, and can offer regular hours with limited physical demands, making it a calmer option within healthcare support roles.

What jobs pay 4000 a week without a degree?

In the medical help desk field, high-paying roles typically require specialized certifications or experience, and earning $4,000 weekly without a degree is uncommon. However, some IT support or technical roles in healthcare organizations may reach high earnings through experience, certifications, and overtime, but these are rare and often require technical skills. Most positions in this field prioritize certifications and experience over formal degrees for higher pay.

Will AI replace IT's help desk?

AI can automate routine tasks and provide initial support in a medical help desk environment, but it is unlikely to fully replace help desk professionals. Medical help desk staff are needed to handle complex patient issues, interpret medical data, and provide personalized assistance that requires human judgment and empathy. Skills in troubleshooting, communication, and understanding healthcare systems remain essential for these roles.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

More about Medical Help Desk jobs
What cities are hiring for Medical Help Desk jobs? Cities with the most Medical Help Desk job openings:
What states have the most Medical Help Desk jobs? States with the most job openings for Medical Help Desk jobs include:
What job categories do people searching Medical Help Desk jobs look for? The top searched job categories for Medical Help Desk jobs are:
Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Lead

Help Desk Lead

Prescient Edge

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.

Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Security clearance:
  • Active TS/SCI clearance.

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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