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Medical Help Desk Jobs (NOW HIRING)

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays-Including a Birthday ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays--Including a Birthday ...

The Arc of Chemung-Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI · On-site

Overview Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and ... Medical, Dental, and Vision Plans (PPO & HSA options available) * Flexible Spending Accounts ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Chicago IL Jobs, Help Desk Technician, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... Medical * Dental * Vision * Health Savings Account * Life Insurance * Voluntary Long Term ...

Crestwood Behavioral Health

Help Desk Support II

Stockton, CA · On-site

$21 - $28.50/hr

Job Title: Help Desk Support II Job Duties: The Help Desk Support II assists the Help Desk ... Medical, Dental, and Vision Coverage * Life Insurance * Vacation * Mental Health Days * Paid Sick ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays--Including a Birthday ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays-Including a Birthday ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Chicago IL Jobs, Help Desk Analyst, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... nationally recognized medical services, such as a Level I Trauma Center, multi-organ ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Medical * Dental * Vision * Health Savings Account * Life Insurance * Voluntary Long Term ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays-Including a Birthday ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup ...

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Medical Help Desk information

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$12

$23

$33

How much do medical help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized medical roles such as surgeons, anesthesiologists, and certain senior healthcare consultants, especially those with extensive experience or working in private practice. These positions typically require advanced certifications, significant expertise, and often involve long hours or high-stakes environments.

What is a Medical Help Desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are some common challenges faced by professionals in a Medical Help Desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What are the key skills and qualifications needed to thrive as a Medical Help Desk professional, and why are they important?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

Are help desk jobs still in demand?

Help desk jobs, including medical help desk roles, remain in demand due to ongoing needs for technical support in healthcare settings. These positions often require strong communication skills and knowledge of healthcare software, with employment growth driven by increased reliance on digital health records and telehealth services.

What is the easiest medical job you can get?

A Medical Help Desk position is often considered one of the easier medical jobs to obtain, as it typically requires basic computer skills, good communication, and a high school diploma or equivalent. These roles involve providing technical support and customer service for healthcare systems and usually do not require advanced medical training or certifications.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

Is AI replacing IT's help desk?

AI is increasingly being integrated into medical help desk roles to automate routine tasks and support troubleshooting, but it does not fully replace human help desk staff. Medical help desk professionals still provide critical patient support, interpret complex issues, and ensure compliance with healthcare regulations. AI tools serve as assistants to improve efficiency but require human oversight and expertise.
More about Medical Help Desk jobs
What cities are hiring for Medical Help Desk jobs? Cities with the most Medical Help Desk job openings:
What states have the most Medical Help Desk jobs? States with the most job openings for Medical Help Desk jobs include:
What job categories do people searching Medical Help Desk jobs look for? The top searched job categories for Medical Help Desk jobs are:
Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Coordinator

Help Desk Coordinator

Cherokee Federal

San Antonio, TX

$47K - $56K/yr

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Job Description
Help Desk Coordinator Intermediate
This position requires an active Secret clearance.
Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Coordinator Intermediate Responsibilities Include:
  • Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required.
  • Assists users with CAC pin resets.
  • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
  • Assists with installation of terminals and associated hardware.
  • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements.
  • Adheres to regulations concerning Computer Operations.
  • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite.
  • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference.
  • Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
  • Assists users with completing required Cyber Awareness training when user does not have access to the network.
  • Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested:
  • Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years' experience with: PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket submission
  • Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
#CherokeeFederal #LI #LI-ONSITE #LI-CG #AppC
List similar searchable job titles
  1. Help Desk Team Lead
  2. Service Desk Coordinator
  3. IT Support Coordinator
  4. Technical Support Coordinator
  5. Customer Service Coordinator

List Keywords
  1. Incident management
  2. Service coordination
  3. Ticket tracking
  4. Escalation management
  5. Process improvement

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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