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Medical Help Desk Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Medical * Dental * Vision * Health Savings Account * Life Insurance * Voluntary Long Term ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Chicago IL Jobs, Help Desk Analyst, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for ...

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Comprehensive medical, dental, and vision insurance * 401(k) with company match * Responsible Time ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Competitive Insurance Benefits (Medical, Dental, Vision) * Paid Holidays-Including a Birthday ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup ...

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to ... Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire * Paid ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

Children's Friend

Help Desk Associate

Providence, RI · On-site

$18.38 - $20/hr

Help Desk Associate- Part Time Location: Providence, RI Reports To: Service Level Manager ... Medical Dental and Vision coverage (if working 30 or more hours per week) * Employer contributions ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Provide daily help desk support for stores and end users with a focus on providing outstanding ... Comprehensive medical, pharmacy, dental, & vision plan options * Health savings account (with ...

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to ... Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire * Paid ...

E. L. Blake, Inc.

Help Desk Specialist

Clearfield, UT · On-site

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually ... Comprehensive medical, dental, and vision insurance * 401(k) with company match * Responsible Time ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Benefits Eligible full-time employees receive a comprehensive benefits package, including medical ...

Interface

Be Seen First

Help Desk Technician

Scottsdale, AZ · On-site

$23 - $27/hr

The IT Help Desk Support Technician serves as the first point of contact for employees requiring ... medical condition, genetic information, military and veteran status, marital status, pregnancy ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) ... Paid Leave, Medical, Sabbatical, Dental, Vision, 401k Savings Plan, Company-paid Life Insurance ...

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Medical Help Desk information

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$12

$23

$33

How much do medical help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for medical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is getting a helpdesk job hard?

A Medical Help Desk job typically requires good communication skills, basic technical knowledge, and the ability to handle patient or provider inquiries. While some positions may require certifications or prior experience, many entry-level roles provide on-the-job training, making the job accessible to those with relevant skills and a willingness to learn.

What is a Medical Help Desk?

A Medical Help Desk is a support service that assists healthcare professionals, patients, and staff with technical and administrative issues related to medical software, equipment, and systems. These help desks handle inquiries about electronic health records (EHR), scheduling systems, billing software, and other healthcare technologies. They play a critical role in ensuring that healthcare operations run smoothly by resolving IT issues, providing guidance, and escalating complex problems to specialized teams. Medical Help Desk staff are trained to understand both the technical and regulatory aspects of healthcare environments.

What are some common challenges faced by professionals in a Medical Help Desk role, and how can they be effectively managed?

Medical Help Desk professionals often encounter challenges such as managing high call volumes, addressing urgent technical issues related to healthcare systems, and communicating with staff who may be under stress. Effective time management, clear communication, and a strong understanding of medical software systems are crucial for success. Many teams use ticketing systems and knowledge bases to streamline workflows and prioritize requests, while ongoing training helps staff stay up-to-date with evolving technologies and best practices.

What are the key skills and qualifications needed to thrive as a Medical Help Desk professional, and why are they important?

To thrive as a Medical Help Desk professional, you need a solid understanding of healthcare terminology, customer service principles, and basic IT troubleshooting, often supported by experience in healthcare or technical support roles. Familiarity with electronic health record (EHR) systems, ticketing platforms, and HIPAA compliance is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting end-users and resolving issues. These competencies ensure efficient support, maintain patient data security, and contribute to smooth healthcare operations.

What is the most chill healthcare job?

A Medical Help Desk role is often considered a relatively low-stress healthcare job, involving technical support and troubleshooting for medical software and systems. It typically requires good communication skills, basic IT knowledge, and can offer regular hours with limited physical demands, making it a calmer option within healthcare support roles.

What jobs pay 4000 a week without a degree?

In the medical help desk field, high-paying roles typically require specialized certifications or experience, and earning $4,000 weekly without a degree is uncommon. However, some IT support or technical roles in healthcare organizations may reach high earnings through experience, certifications, and overtime, but these are rare and often require technical skills. Most positions in this field prioritize certifications and experience over formal degrees for higher pay.

Will AI replace IT's help desk?

AI can automate routine tasks and provide initial support in a medical help desk environment, but it is unlikely to fully replace help desk professionals. Medical help desk staff are needed to handle complex patient issues, interpret medical data, and provide personalized assistance that requires human judgment and empathy. Skills in troubleshooting, communication, and understanding healthcare systems remain essential for these roles.

What is the difference between Medical Help Desk vs Medical Office Assistant?

AspectMedical Help DeskMedical Office Assistant
CertificationsBasic IT and healthcare support certificationsMedical administrative certifications, such as CMA or CPC
Work EnvironmentHealthcare IT support centers, hospitals, clinicsMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software, patient portal assistanceScheduling, billing, patient records management
Employer & Industry UsageHospitals, healthcare IT companies, clinicsMedical practices, outpatient clinics, hospitals

While both roles support healthcare operations, the Medical Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas the Medical Office Assistant handles administrative tasks like scheduling and patient records. Understanding these differences helps job seekers identify the right career path in healthcare support roles.

More about Medical Help Desk jobs
What cities are hiring for Medical Help Desk jobs? Cities with the most Medical Help Desk job openings:
What states have the most Medical Help Desk jobs? States with the most job openings for Medical Help Desk jobs include:
What job categories do people searching Medical Help Desk jobs look for? The top searched job categories for Medical Help Desk jobs are:
Medical Help Desk jobs near you
Infographic showing various Medical Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

Planet Depos

Rockville, MD • On-site

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.
HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:
  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents.
  • Assist with maintaining inventory of hardware, software and support assets.
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:
Rockville, MD
HELP DESK TECHNICIAN SHIFT:
9:00am - 5:00pm EST Monday - Friday
HELP DESK TECHNICIAN COMPENSATION:
$24.04 - $27.00 per hour
BENEFITS:
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements
Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

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