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Remote Clinical Service Desk Analyst Jobs (NOW HIRING)

Insight Global Healthcare

Service Desk Analyst

Atlanta, GA · Remote

$25 - $27/hr

Service Desk Analyst (Remote) - Contract Location: Fully Remote (U.S. - Any Time Zone) Duration: 3-6 Month Contract (Likely 6 Months) Pay Rate: $25-$27/hour Schedule: Monday-Friday, shifts between 7 ...

New

AmeriHealth Caritas

Service Desk Analyst II

Robbinsville, NJ · On-site +1

$20 - $27.50/hr

The Service Desk Analyst II provides technical telephone support to providers and family members ... Remote - DE, NJ, NY, PA must live within 3 hours of Robbinsville NJ * Monday-Friday 9:30am-6:00pm

NTT DATA Services

Clinical Service Desk

Bowling Green, KY · Remote

$37K - $47K/yr

... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ... The starting pay range for this remote role is $37,944.00-$47,760.00. This range reflects the ...

NTT DATA Services

Clinical Service Desk

Bowling Green, KY · Remote

$37K - $47K/yr

... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ... The starting pay range for this remote role is $37,944.00-$47,760.00. This range reflects the ...

The State of Arizona

Service Desk Analyst

Phoenix, AZ · On-site +1

$43K - $53K/yr

Service Desk Analyst Apply now Job No: 541290 Work Type: Full-time Location: PHOENIX Categories ... All work, including remote work, should be performed within Arizona unless an exception is properly ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

Remote Hourly Rate $: Competitive Start Date ... ASAP Position Summary The IT Service Desk Analyst is responsible for providing first-level ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

Remote Hourly Rate $: Competitive Start Date ... ASAP Position Summary The IT Service Desk Analyst is responsible for providing first-level ...

New

NTT DATA

Clinical Service Desk-Helpdesk-REMOTE-US

Fargo, ND · Remote

$19.75 - $26.50/hr

Clinical Service Desk-Helpdesk-Remote-Us NTT DATA strives to hire exceptional, innovative and ... analytics, healthcare cloud hosting, integration and interoperability, clinical and claims ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

ASAP Position SummaryThe IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring timely resolution of incidents and requests while delivering high ...

New

Serigor, Inc.

CAPPS Service Desk Analyst (Remote)

Austin, TX · On-site +1

$20.25 - $27.75/hr

CAPPS Service Desk Analyst (Remote) Location: Austin, TX Duration: 12 Months with possible extension The Candidate will be part of Fiscal Management Statewide Fiscal Systems team, supporting the ...

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Remote Clinical Service Desk Analyst information

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How much do remote clinical service desk analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote clinical service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Clinical Service Desk Analyst vs Remote IT Support Specialist?

AspectRemote Clinical Service Desk AnalystRemote IT Support Specialist
CertificationsITIL, CompTIA A+, healthcare-specific certificationsCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHealthcare settings, hospitals, clinicsCorporate offices, tech companies, various industries
Employer & Industry UsageHospitals, healthcare providers, medical IT firmsIT service providers, tech companies, enterprise support
Common Search & ComparisonYesNo

The Remote Clinical Service Desk Analyst primarily supports healthcare IT systems, focusing on clinical applications and patient data. In contrast, the Remote IT Support Specialist provides technical support across various industries, often handling hardware, software, and network issues. Both roles require strong technical skills and certifications but differ mainly in industry focus and work environment.

More about Remote Clinical Service Desk Analyst jobs
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Remote Clinical Service Desk Analyst jobs near you
Service Desk Analyst

Service Desk Analyst

Insight Global Healthcare

Atlanta, GA • Remote

$25 - $27/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

Job description

Service Desk Analyst (Remote) – Contract

Location: Fully Remote (U.S. – Any Time Zone)
Duration: 3–6 Month Contract (Likely 6 Months)
Pay Rate: $25–$27/hour
Schedule: Monday–Friday, shifts between 7:00 AM – 8:00 PM (must be okay with flexible start times)


Job Overview

We are seeking multiple Service Desk Analysts to support a large-scale phone system migration (Cisco to Webex Calling). These resources will augment an existing service desk team and play a key role in troubleshooting technical issues in a fast-paced, fully remote environment.

This is a great opportunity for candidates who are strong troubleshooters, quick learners, and comfortable working independently without scripted support.


Key Responsibilities

  • Respond to incoming technical support requests via phone, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Prioritize and manage multiple tickets, escalating when necessary
  • Document all interactions and resolutions within the ticketing system (ManageEngine)
  • Provide clear and timely communication and follow-up with end users
  • Support installation, configuration, and troubleshooting of hardware and software
  • Assist users with system navigation and technical functionality
  • Perform Active Directory tasks (moves, adds, and changes)
  • Support and troubleshoot virtual desktop environments (VDI), including Horizon (or similar tools such as Citrix/VMware)
  • Help maintain documentation and contribute to knowledge base articles
  • Monitor issues, identify trends, and recommend improvements
  • Maintain strict confidentiality, including handling sensitive/medical information


Required Qualifications

  • 2+ years of remote Service Desk or Help Desk experience (not primarily desk-side support)
  • Strong troubleshooting and problem-solving skills (non-scripted support environment)
  • Excellent communication and customer service skills
  • Ability to multitask and manage work in a fast-paced environment
  • Experience working with ticketing systems (ManageEngine or similar)
  • Familiarity with Active Directory (basic user/account support)
  • Ability to learn new systems and technologies quickly
  • Self-motivated with the ability to work independently
  • Must have own reliable laptop/workstation
  • Flexible schedule (ability to adjust shifts as needed)


Preferred Qualifications

  • Experience supporting VDI environments (Horizon, Citrix, or VMware)
  • Exposure to VoIP or phone system migrations (Cisco, Webex, etc.)
  • Experience supporting enterprise environments


Additional Details

  • Fully remote position
  • Minimal onboarding/training – candidates must be able to ramp up quickly
  • Strong emphasis on personality, communication, and adaptability
  • Team-oriented environment with evolving priorities