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Service Desk Analyst 2 Jobs (NOW HIRING)

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavos managed services customers. We are also looking for at least one year of ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and the IT ...

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and the IT ...

Netrio

Service Desk Analyst II

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

Netrio

Service Desk Analyst II (Weekends)

Mckinney, TX · On-site

$55K - $65K/yr

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will ...

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Service Desk Analyst 2 information

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How much do service desk analyst 2 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 service desk analyst job description?

A Level 2 Service Desk Analyst is responsible for resolving more complex technical issues that cannot be handled at Level 1, including troubleshooting hardware, software, and network problems. They often use remote support tools, document incidents, and escalate unresolved issues to higher support levels or specialized teams, requiring strong technical knowledge and customer service skills.

What are the career paths for a service desk analyst?

A Service Desk Analyst 2 can advance to roles such as Senior Service Desk Analyst, IT Support Specialist, or Systems Administrator by gaining experience and technical skills. They may also pursue certifications like CompTIA A+ or ITIL to qualify for higher-level positions or specialized roles in network, security, or infrastructure support.

What are some typical challenges faced by a Service Desk Analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

Is analyst 2 higher than analyst 1?

In the Service Desk Analyst role, Analyst 2 is typically a higher-level position than Analyst 1, often requiring more experience, advanced troubleshooting skills, and possibly additional certifications. The progression usually reflects increased responsibilities and expertise within the support team.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 2, and why are they important?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What can I do after service desk analyst?

A Service Desk Analyst 2 can advance to roles such as IT support specialist, systems administrator, or network technician, often requiring additional certifications like CompTIA A+ or Network+. Gaining experience with ticketing systems, remote support tools, and customer service skills can facilitate career progression into more technical or supervisory positions within IT support or IT operations.

What are Service Desk Analyst 2s?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
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What cities are hiring for Service Desk Analyst 2 jobs? Cities with the most Service Desk Analyst 2 job openings:
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 76% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst II

Service Desk Analyst II

Global Credit Union

Anchorage, AK • On-site

$79K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports To: Service Desk Analyst Team Lead
Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.
Duties and Responsibilities:
  1. Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents.
  2. Actively participate with other members of the Information Management team in Incident Management.
  3. Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure.
  4. Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem.
  5. Maintain awareness of change management schedules for potential service disruptions.
  6. Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise.
  7. Meet department-specific performance metrics while adhering to the incident handling policies and procedures.
  8. Perform other duties as assigned.

Qualifications
Education: Degree in Computer Science, Business Administration, or related field.
Creditable Experience in Lieu of Education: Equivalent in technical training
Experience/Skills: Minimum four years experience working with Network PCs, or two years as Service Desk Analyst I. MCSA for currently supported Windows Desktop preferred. Must have excellent analytical and problem-solving abilities. Be positive, adaptable, and a team player. Excellent verbal, written, and interpersonal skills. Self-motivated, organized, and detail oriented. Strong documentation skills. Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting. Understanding of ITIL and ITSM. Familiarity with DevOps/Agile process for task flow completion a plus.
Tenure: Assignment to the Service Desk Analyst I (Category 10), Service Desk Analyst II (Category 09), Service Desk Analyst III (Category 08), Senior Service Desk Analyst (Category 07) will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 07
$90,389 - $152,718 annually
Salary Pay Range: 08
$79,989 - $132,798 annually
Salary Pay Range: 09
$69,557 - $112,677 annually
Salary Pay Range: 10
$63,233 - $99,908 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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