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Service Desk Analyst 2 Jobs (NOW HIRING)

Gasoc

Service Desk Analyst II-III

Tucker, GA · On-site

$52 - $75/hr

What You'll Do As a Service Desk Analyst II-III, you will support a positive end-user experience by resolving technology issues, maintaining accurate service records, and coordinating solutions ...

New

Americo

Service Desk Analyst II

Kansas City, MO · On-site

$20 - $27.25/hr

Service Desk Analyst II Americo is hiring a full-time Service Desk Analyst to join our expanding team! The hours for this position are 8:00 - 5:00, onsite at our downtown Kansas City office! Overview ...

Americo Life, Inc.

Service Desk Analyst II

Kansas City, MO

$20 - $27.25/hr

Service Desk Analyst II Americo is hiring a full-time Service Desk Analyst to join our expanding team! The hours for this position are 8:00 - 5:00, onsite at our downtown Kansas City office! Overview ...

Socket.dev

Service Desk Analyst II, Brewery

Allentown, PA · On-site

$65 - $120/hr

The Service Desk Analyst II leads daily operations of the service desk, providing expert guidance and support to other analysts, and managing major service incidents. Additionally, the analyst will ...

New

Boston Beer

Service Desk Analyst II, Brewery

Allentown, PA · On-site

$65 - $120/hr

The Service Desk Analyst II leads daily operations of the service desk, providing expert guidance and support to other analysts, and managing major service incidents. Additionally, the analyst will ...

New

IMIA, LLC

Service Desk Analyst III

San Diego, CA · On-site

$80K - $90K/yr

Mentor Level I and Level II analysts by sharing troubleshooting guidance, reinforcing documentation standards, supporting ticket handoffs, and helping build technical capability within the service ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...

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Service Desk Analyst 2 information

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How much do service desk analyst 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst 2?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.

What are the key skills and qualifications needed to thrive as a service desk analyst 2?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are some typical challenges faced by a service desk analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

What is the career path of a Service Desk Analyst 2?

A Service Desk Analyst 2 typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems and tools. Progression may also include moving into specialized areas like network support, cybersecurity, or IT management positions.

What is the next step after Service Desk Analyst 2?

The next step after a Service Desk Analyst 2 role typically involves advancing to a higher-level position such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor. This progression often requires gaining additional certifications, such as CompTIA A+ or ITIL, and developing more advanced troubleshooting and leadership skills.
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst II-III

Georgia System Operations Corporation

Tucker, GA • On-site

$77K - $114K/yr

Full-time

Posted 11 days ago

Job description

Service Desk Analyst II-IIIDeliver Exceptional IT Support That Keeps Our Business RunningGeorgia System Operations Corporation (GSOC) is seeking a Service Desk Analyst II-III to provide timely, professional, and customer-focused technical support to associates across the Family of Companies.This ...

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