ZipRecruiter

Log In

1

Service Desk Analyst 2 Jobs (NOW HIRING)

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC ... General Tasks and Responsibilities Will Include: • Manage level 1 and 1 1/2 service Incidents ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

... analytics. Since its inception, Halo Group has been recognized for numerous awards, including ... The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Lancesoft

Service Desk Analyst

Lewiston, NY · On-site

$35 - $38/hr

Lewiston, NY Pay rate range: $35.00 to $38.00 Hybrid 3 day onsite and 2 days onsite Project Overview The Service Desk Analyst will field incoming help desk requests from end users via both telephone ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... degree or 2 years of relevant experience in a technical field or customer service environment.

Harris

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Experience: * 2-4 years of relevant work experience is preferred. * Proficient knowledge of ...

Harris

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Experience: * 2-4 years of relevant work experience is preferred. * Proficient knowledge of ...

Harriscomputer

Service Desk Analyst

East Meadow, NY · Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Experience: * 2-4 years of relevant work experience is preferred. * Proficient knowledge of ...

Xometry

IT Service Desk Analyst II

Waltham, MA · On-site

$72K - $75K/yr

Xometry is seeking an IT Service Desk Analyst II to join our organization based in Waltham, MA. In this role, you will provide first and second-level technical support to end-users across multiple ...

Altera Digital Health

Service Desk Analyst

East Meadow, NY · On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst ... Experience: * 2-4 years of relevant work experience is preferred. * Proficient knowledge of ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Minimum of 2 years of experience in a Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+preferred) * Strong ...

next page

Showing results 1-20

All JobsService Desk Analyst 2 Jobs

Service Desk Analyst 2 information

See salary details

$14

$24

$35

How much do service desk analyst 2 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Level 2 service desk analyst job description?

A Level 2 Service Desk Analyst is responsible for resolving more complex technical issues that cannot be handled at Level 1, including troubleshooting hardware, software, and network problems. They often use remote support tools, document incidents, and escalate unresolved issues to higher support levels or specialized teams, requiring strong technical knowledge and customer service skills.

What are the career paths for a service desk analyst?

A Service Desk Analyst 2 can advance to roles such as Senior Service Desk Analyst, IT Support Specialist, or Systems Administrator by gaining experience and technical skills. They may also pursue certifications like CompTIA A+ or ITIL to qualify for higher-level positions or specialized roles in network, security, or infrastructure support.

What are some typical challenges faced by a Service Desk Analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

Is analyst 2 higher than analyst 1?

In the Service Desk Analyst role, Analyst 2 is typically a higher-level position than Analyst 1, often requiring more experience, advanced troubleshooting skills, and possibly additional certifications. The progression usually reflects increased responsibilities and expertise within the support team.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 2, and why are they important?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What can I do after service desk analyst?

A Service Desk Analyst 2 can advance to roles such as IT support specialist, systems administrator, or network technician, often requiring additional certifications like CompTIA A+ or Network+. Gaining experience with ticketing systems, remote support tools, and customer service skills can facilitate career progression into more technical or supervisory positions within IT support or IT operations.

What are Service Desk Analyst 2s?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
More about Service Desk Analyst 2 jobs
What cities are hiring for Service Desk Analyst 2 jobs? Cities with the most Service Desk Analyst 2 job openings:
What job categories do people searching Service Desk Analyst 2 jobs look for? The top searched job categories for Service Desk Analyst 2 jobs are:
Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 76% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst II

Macon-Bibb County, GA

Macon, GA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Salary : $55,000.19 Annually
Location : 200 Cherry St. Suite 401 (Terminal Station), Macon, GA
Job Type: Full Time
Job Number: 202600067
Department: Information Technology
Opening Date: 06/08/2026
Summary
The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.
Essential Duties and Responsibilities
The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
  • Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
  • Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
  • Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
  • Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
  • Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities' review status of work, exchange information, resolve problems, and foster a positive work environment.
  • Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
  • Participate in projects related to technical and non-technical initiatives and ongoing support.
  • Develop and maintain standard operating procedures and training guides.
  • Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
  • Attend relevant meetings to obtain guidance and offer insights.
  • Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
  • Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
  • Provides service and helpdesk coverage as required.
  • Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.
Education, Training and Experience
The IT Service Desk Analyst should possess, at minimum, a Bachelor's degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate's degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.
Special requirements:
  • Possession of a valid Georgia Motor Vehicle Operator's License.
  • Applicant must not have a State or Federal criminal conviction record.
  • Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities
  • Knowledge of IT infrastructure and foundational system and network concepts.
  • Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
  • Knowledge of quality customer service and customer relationship management.
  • Knowledge of OSI model.
  • Knowledge of workflow automation and commercial software and hardware.
  • Skill in team building, professionalism, and courteousness.
  • Skill in planning, organizing, and decision making.
  • Ability to triage and troubleshoot computer related hardware and software break/fix problems.
  • Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
  • Ability to efficiently manage multiple tasks with exceptional attention to detail.
  • Ability to resolve problems in a timely, efficient, and effective manner.
  • Ability to plan, coordinate and organize work; set priorities and meet deadlines.
  • Ability to give and understand oral and written communication.
  • Ability to research, comprehend, and apply non-technical information related to the mission of the department.
  • Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance

Specialized Technical Skills:
  • Asset Management and tracking
  • Computer life cycle management (CLM)
  • Computer deployment and imaging
  • Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
  • Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
  • Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
  • Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
  • Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply