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Service Desk Analyst 2 Jobs (NOW HIRING)

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...

Vision Technologies, Inc

Service Desk Analyst

Easton, PA

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

Harris

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair ...

State of Georgia

Help Desk Analyst 2

Griffin, GA · On-site

$18.25 - $24.75/hr

About McIntosh Trail At McIntosh Trail Community Service Board, we offer individuals experiencing ... or two (2) years of experience at the lower level Help Desk Analyst 1 (ITP150) or position ...

ECS Resource Group

Service Desk Analyst

Reading, PA

£230/day

SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing ...

CAI

Service Desk Analyst

Indianapolis, IN

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility: Remote Who ... Experience using Outlook (email) - 2 years * Data entry experience - 3 years * Experience working ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $40/hr

White Plains, NY Duration: 12+ months(possibilities of extensions) Payrate: $35.00 - $40.00/hour Hybrid 3 day onsite and 2 days Remote Project Overview The Service Desk Analyst will field incoming ...

City of Greensboro

Service Desk Analyst

Greensboro, NC

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analyst to provide frontline technology support to City ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

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Service Desk Analyst 2 information

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How much do service desk analyst 2 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the career progression for a service desk analyst?

A Service Desk Analyst can advance to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor by gaining experience, technical skills, and certifications like CompTIA A+ or ITIL. Progression often involves increasing responsibilities, specialization in areas like network or security support, and potential move into IT management or project coordination roles.

What are some typical challenges faced by a Service Desk Analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst 2, and why are they important?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are Service Desk Analyst 2s?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Harriscomputer

Pittsburgh, PA

$22/hr

Full-time

PTO

Posted 27 days ago

Job description

Job Title: Service Desk Analyst

Location: St Clair Hospital in Pittsburgh, PA (Onsite)

About Altera

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

About the role:

The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support.

Responsibilities:

  • Identifies and resolves desktop/laptop hardware problems.

  • Prioritize and escalate tickets to others as appropriate.

  • Initial network troubleshooting and determination of appropriate escalation path

  • Resolve and work proactively on endpoint management.

  • Assists in new system deployments/loading appropriate software as needed.

  • Create and Maintain support documentation for customer and/or departmental use.

  • Provides suggestions and information on projects that should be undertaken by the department.

  • May manage projects as assigned by the Manager.

  • Assists in web page updates for the Intranet .

Requirements:

  • Academic and Professional Qualifications:

o BA or BS Degree, and/or relevant business experience.

o IT Certifications preferred.

Experience:

  • 2-5 years experience from a Health IT or highly regulated environment preferred.

  • 1-4 years experience in information technology management from a healthcare setting preferred.

  • Strong networking background required and network security preferred.

  • Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.

Logistics:

  • Travel: This role may require up to 10% travel.

  • Work Environment: This is an onsite role. This role requires availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays as required.

  • On-Call Support: This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited.

Hourly Pay: $22.00

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