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Service Desk Analyst 2 Jobs (NOW HIRING)

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... A minimum of 2+ years of experience in a technical support or help desk role (can include academic ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first ... Qualifications * 2+ years of Help Desk, Service Desk, or Desktop Support experience. * Experience ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... degree or 2 years of relevant experience in a technical field or customer service environment.

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

The Service Desk Analyst II provides front-line technical support by responding to incidents and requests reported by users. Support includes but is not limited to: documenting all relevant ...

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Document issues and resolutions within the ticketing system WHAT YOU BRING * 2+ years of experience ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Unioncollege

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Works collaboratively with Service Desk staff, Tier II analysts, and other ITS teams to support institutional technology services. Assists with the support and training of work-study students, as ...

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Service Desk Analyst 2 information

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$14

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$35

How much do service desk analyst 2 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst 2 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the next step after Service Desk Analyst 2?

The next step after a Service Desk Analyst 2 role typically involves advancing to a higher-level position such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor. This progression often requires gaining additional certifications, such as CompTIA A+ or Network+, and developing leadership or specialized technical skills. Career advancement may also involve taking on more complex issues, mentoring junior staff, or moving into specialized IT roles like systems administration or network support.

What are some typical challenges faced by a service desk analyst 2 and how can they be effectively managed?

As a Service Desk Analyst 2, you may encounter challenges such as handling escalated technical issues, managing high ticket volumes, and maintaining service level agreements under pressure. Effectively managing these challenges involves strong problem-solving skills, prioritizing tasks based on urgency and impact, and clear communication with both end users and technical teams. Building a solid knowledge base and collaborating with colleagues can also streamline resolutions and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a service desk analyst 2?

To thrive as a Service Desk Analyst 2, you need a solid understanding of IT support principles, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is essential. Strong customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a service desk analyst 2?

Service Desk Analyst 2s are IT professionals who provide technical support and troubleshooting assistance to end-users within an organization. They handle more complex issues than entry-level analysts, often serving as an escalation point for unresolved problems. Their responsibilities include diagnosing software, hardware, and network issues, tracking incidents, and ensuring timely resolution to maintain business productivity. Service Desk Analyst 2s also contribute to documentation, process improvements, and may assist in training junior staff. They play a key role in improving user satisfaction and supporting IT service management processes.
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Service Desk Analyst 2 jobs near you
Infographic showing various Service Desk Analyst 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

D4C Dental Brands

Atlanta, GA • On-site

$20 - $27.50/hr

Other

Posted 15 days ago

D4C Dental Brands rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Service Desk Analyst
JOB SUMMARY:
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:
  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:
  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulously record all incidents and resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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