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Service Desk Analyst Jobs (NOW HIRING)

SRS Distribution, Inc.

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$52 - $68/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

IMIA, LLC

Service Desk Analyst III

San Diego, CA · On-site

$80K - $90K/yr

Service Desk Analyst III REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chula Vista, CA] CLEARANCE:

SRS Distribution Inc.

Service Desk Analyst

Mckinney, TX · On-site

$52 - $76/hr

Position Purpose The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

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Service Desk Analyst information

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How much do service desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Sherwood, OR • On-site

$22 - $30.25/hr

Contractor

Re-posted 11 days ago

Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment

Apply